Sales Customer Service
Resume:
Paula michelle Estrellado
**** ********* ***** ***** ***, MI
**********@*****.***
SUMMARY OF QUALIFICATIONS
Driven, hardworking, excellent customer service, excellent communication
skills - both written and verbal, self-directed, motivated and efficient in
multi-tasking, highly organized and detail-oriented, pro-active problem
solver and creative thinker, with ability to draw conclusions and make
recommendations, strong negotiation skills, team player with positive
attitude
EDUCATION
Wayne State University
Detroit, MI
Graduation: Dec. 2003
B.S., Business Administration, Major In Management Information Systems
Experience
Citigroup, Inc.
Dec. 2003 to Dec. 2008
Southfield, MI
Mortgage Consultant
Counsels clients throughout the 50 states regarding current and future
financial needs in order to determine best suited program
Conduct credit, underwriting and financial analysis and qualify the client
for various loan programs
Educate and advise clients on the home buying/refinancing process and how
to better manage their finances
Assist clients through the loan process from application to closing, and
troubleshoot transaction issues in order to achieve client goals
Meets sales objectives by participating in sales meetings; analyzing sales
quotas; developing sales targets; measuring and tracking sales results;
participating in promotions; following sales management process
Promote and refer cross-sell business to other areas of the company
Manage a 50 and growing pipeline of clients-in-process
Updated job knowledge through continuing education, up-to-date subscription
to related professional publications and networking
Home Loan Center
May 2003-Oct. 2003
Southfield, MI
Mortgage Banker
Handled the entire mortgage procedure from origination through processing,
underwriting and closing
Generated and increased market share of high quality salable retail
residential and mortgage loans primarily through Realtors, builders and
branches relationships, while ensuring high customer level satisfaction
Developed client relationships by tracking obtainable current services;
understanding client's financial goals, matching client's goals with bank
products and services while following portfolio management practices
Interviewed clients and gathered information pertaining to their financial
situations, needs and objectives
Responded responsibly and resolved inquiries by successfully collaborating
with related departments accurately and in a timely manner
COMPUTER skills
MS Office Suite, MS Access, MS Project, Visio, Front Page, Oracle, Desktop
Underwriter, Loan Prospector
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