Customer Service Project

DAVID P. LLOYD JR.

*** ****** ****, *******, ** 15133

412-***-**** ? *******@************.***

OBJECTIVE

To obtain a Systems Analyst position/career in Information Science

Technologies that will utilize my skills to help an organization meet its

objectives.

SUMMARY OF QUALIFICATIONS

. Application Developer with well-known judgment and solid background in

software/hardware interfaces.

. Excellent ability to write computer programs for various purposes.

. Ability to analyze needs and product requirements to create a design.

. Ability to determine causes of operating errors and decide what to do

about it.

PROFESSIONAL EXPERIENCE

Systems Programmer II (Applications Developer)

University of Pittsburgh, Pittsburgh, PA

October 2006 - Present

. Maintained Software applications programmed from written specifications,

some software systems analysis, and minimal database maintenance of

clinical research for the National Surgical Adjuvant Breast and Bowel

Project.

. Participated as a collaborative member of the programming staff,

discussed projects and strategies to meet staff obligations and

interacted with NSABP staff in all areas to design software applications

. Observed NSABP processes to suggest software solutions to make the

processes more efficient and/or effective

. Created software to enhance and interact with software purchased from a

vendor

. Experienced with active server pages, web services, the .NET environment,

SQL Server, and Visual Basic.NET.

. Experienced in the area of software design, implementation and writing

computer code

. Created SQL queries to extract information per requestor.

. Wrote software to create toxicity tables in PDF format for statisticians

. Created and maintained data transfers

Client Support Analyst

Management Science Associates, Pittsburgh, PA

May 2006 - October 2006

. Used PCNA (Pepsi-Cola North America) Central application on Star 2

project to resolve data conflicts according to Client Business rules

. Prepared standard reports using Excel spreadsheets, MS Access queries,

and MS Word documents

. Performed data file edits to correct errors within established guidelines

. Addressed queries relating to store linking with Manufacturer

Representatives

. Created and maintained detailed documentation and adhered to standard

operating procedures

. Applied knowledge and experience to identify and implement process

improvement.

. Manipulated data and understood the underlying process details

. Updated, submitted and checked programs used for data manipulation

purposes

. Notified client of simple problems relating to their data submissions

. Worked with the project team to ensure quality throughout the product

lifecycle, including reviewing specifications, & resolving issues

Sales Associate

Wal-mart Corporation, West Mifflin, PA

October 1995 - May 2006

. Used Telxon and Smart System computer systems to manage inventory

and pricing

. Achieved eleven straight above standard evaluations and achieved

one exceptional merit raise

. Excellent customer service, communication, teamwork and

organizational skills

INTERNSHIP

Database Administrator Intern

Borough of East McKeesport, East McKeesport, PA

May 2005 - August 2005

. Developed a Microsoft Access database so that the Borough of East

McKeesport could monitor borough housing ordinances relative to

occupancy, landlord/tenant registration and fees.

. Awarded the Allegheny County Council Proclamation for doing an

exceptional job for the Municipal Intern Program.

Page Two

DAVID P. LLOYD JR.

EDUCATION

Robert Morris University

January 2010-Present

. Masters of Science in Information Systems Management (MS) Information

Sciences

. Relevant Coursework: Systems Analysis and Design, Database Management

Systems, Project Management in Communications and Information Systems,

Management Information Systems and Networking and Data

Computing/Communication

Microsoft Official Curriculum January 2007 -

September 2008, Certificate

. Leveraging Visual Studio Team System 2008

. Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET

(2310B)

Open Text - Livelink Enterprise Content Management System

October 2007, Certificate

. Livelink API Fundamentals

. Livelink Knowledge Fundamentals

. Workflow Design I, Workflow Design II

. Troubleshooting and Supporting Livelink

. Designing and Implementing Livelink Forms

. Livelink 9.2 Configuring & Customizing Livelink Search

Pennsylvania State University

December 2005, Graduated

. Bachelors of Science in Information Science Technology (3.0 GPA/4.0

Scale)

. Relevant Coursework: Networking, Database, Design & Development,

Statistics, Calculus, Project Management, Systems Analysis, Medical

Informatics, and Human Computer Interaction

TECHNICAL SKILLS

. Platforms: Windows 95, 98, 2000, XP, Vista

. Business Modeling Tools: Microsoft Visio

. Project Management Tools: Microsoft Project, Microsoft Office 2007

(Word, Excel, PowerPoint, Outlook)

. Databases: MS Access 2007, SQL server 2005, Golden 32

. Programming Languages: SQL Server 2002, 2008, Visual Studio .NET 2003,

2008, C, C++, HTML, JavaScript, Java, XML

. Web design and development: Blogger, WordPress

. Antivirus Applications: Symantec Corporate Edition, End point

protection, AVG

. IDEs & Programming Tools: Visual SourceSafe 6.0

AFFILIATIONS

. American Society for Information Science & Technology, 2006 - Present

. Penn State Alumni Association, December 2005 - Present

Contact this candidate