Manager Management
Resume:
Confidential Resume of
Ray Palen. ** Franco Avenue
Selden, NY 11784
( **********@*********.***
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HUMAN RESOURCES PROFESSIONAL
Seasoned Human Resources Sr. Generalist and Business Leader with over 21
years of hands-on corporate experience over a broad range of industries
(Financial Services, Manufacturing, Healthcare, Airlines, Food Service,
Consumer Products & Electronics and Media). The majority of my career has
been focused on Total Quality Management and organizational efficiency. As
a leader and mentor I have managed and developed teams of professionals
with as many as 15 direct reports. I have created and managed budgets, set
departmental and organizational goals and participated in several senior
leadership cross-functional teams with the intent of creating a fully
engaged workforce within a flexible and progressive workplace environment.
CORE COMPETENCIES:
. Employee and Labor Relations expertise
. Full Life-Cycle Recruitment
. Creation of employee retention and Leadership Development programs
. Development and facilitation of company-wide training & leadership
development/leadership alignment
. Benefits Plan Administrator (Health & Wellness; 401(k); Pension;
STD/LTD; Worker's Compensation)
. Organizational Development via Total Quality Management, Lean
Management, Performance Management & Forced Distribution practices; HR
Communication development: Intranet portal, Policies and Procedures
creation & interpretation
Major Accomplishments:
. Created and led entire HR/Training/Benefits function from scratch -
including creation of budget and solicitation of all vendors for
benefits, payroll, etc.- (RNMC)
. Lead investigator on hundreds of employee complaints (Harassment,
Discrimination, Diversity issues, etc.) -(ALL EMPLOYERS)
. Created Performance Management Program in conjunction with Training
program (traditional, external & E-Learning) - (Esselte)
. Developed nation-wide Employee Recognition Program (Corporate &
Manufacturing) with $1M budgetary input from CEO - (Esselte)
. Wrote Policies & Procedure Manual and revised company Employee
Handbooks - (RNMC, Esselte, Consulting)
. Created Employee New Hire Orientation and trained a team of
facilitators for weekly presentations - (Esselte & HSBC)
. Gained key HR/O.D. Certifications (Total Quality Management, Kaizen
Lean Management, Civil Treatment for Management/Employees, Change
Continued
Ray Palen 631-***-****
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Management, etc.) and rolled out programs to entire organization -
(ALL EMPLOYERS)
. Key Project Team Member for creation/inception of Applicant Tracking
System/Recruitment Database - (AHM & HSBC)
. Managed Right-Sizing/Forced Distribution/Mentor Programs /Culture
Transformation/Human Capital Strategy/
- (Esselte & HSBC/Current)
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CAREER TRACK
SR HR CONSULTANT 2008 - Present
Loving Care Agency & PURSUIT OF EXCELLENCE Selden, New York
. Per Diem Sr. HR Consultant for multi-state Home Healthcare
organization based in NJ and Full-Time HR Consultant for a
Manufacturing Corporation based on Long Island.
AVP/MANAGER, FIELD RECRUITMENT 2006 - 2007
American HOME MORTGAGE Melville, New York
. Leader of Field Recruitment with nation-wide responsibility
. Supervised Sr. Recruiters in 3 locations (NY, Texas &
California)
. Successfully reduced organizational recruitment expenditures
from $10M to $2M in first year
AVP/SR HR BUSINESS PARTNER 2004-2006
HSBC Bank, U.S. New York, New York
. Part of NYC Corporate H.R. - Downstate NY Retail Banking
Division supporting multi-million dollar profit center
. Business Partner to Retail Banking District Executives
representing several regions (Westchester, Queens, Bronx, Nassau
and Suffolk) covering over 2,000 employees in 200+ branches
HR/TRAINING MANAGER 2000-2004
Esselte Pendaflex Corporation Melville, New York
HR Manager at Corporate HQ and directly/indirectly responsible for
over 2,000 U.S. employees for multi-million dollar consumer products
organization
Previous positions include:
VP/HR DIRECTOR - Roslyn National Mortgage
REGIONAL HR MANAGER - LSG/SKY Chefs/AMERICAN AIRLINES
HR Manager - EQUITABLE BAG CORPORATION
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Continued
Ray Palen 631-***-**** Page 3
LEARNING CREDENTIALS/CERTIFICATIONS
St. John's University, Jamaica, New York - BA, Communications/Business
Queens College, Flushing, New York - Master's (Unfinished)
Business Media Communications
AIRS certified Internet recruiter
360-Feedback
Member - ASTD
Certified in Kaizen Lean Management Process
Certified TQM/Crosby Quality College
Certified Change Management Trainer (Spencer Johnson - "Who Moved My
Cheese" Principle)
Certified Civil Treatment for Management and Employees Trainer
HAY Compensation Training
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COMPUTER COMPETENCIES
Windows XP (Microsoft Word, Excel, Access, PowerPoint, Lotus 1-2-3);
Quattro Pro; several HRIS Programs (PEOPLESOFT, LION, 5T, ADP, etc.);
Recruitmax; I-Recruitment; ADP - HRB Certified; ReportSmith
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ORGANIZATIONS & ASSOCIATIONS
Member SHRM, SHRM-LI & ASTD; Graduate of Crosby Quality College; taught
"Who Moved My Cheese" Change Management course at NYIT, Westbury (2002)
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REFERENCES And further data PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
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