Quality Assurance Manager

Robert Dennis West Sr.

Phone: 217-***-**** www.linkedin.com/in/robertdwestsr

Email: ***********@*****.*******.***

Quality Assurance and Environmental, Health, & Safety Manager

Qualified management professional with over 13 years experience in

environments such as assembly, injection mold manufacturing, plastic part

manufacturing, steel slitting, and third party logistics/supply chain.

Managerial professional who uses a business and team first approach,

ensuring organizational goals are exceeded through effective teamwork.

Creative, proactive, and data-driven with very high standards for all

subordinates and associates. Effective, persuasive communicator with

abilities to breakdown a vision into objectives that are measurable,

observable, and rewardable. High investment in subordinates through strong

training programs, which teaches skills that meet organizational needs,

motivates, inspires, and challenges personnel to put these new skills to

work. Monitored and reported the current status of all systems.

Professional Experience

THE STRIVE GROUP (www.strivegroup.com) - Edwardsville, Illinois

Customers included Proctor & Gamble (household and health & beauty

products), Kraft, Pepsi, Nestle, among many others.

Quality Assurance Manager, June 2009 to February 2010

I was hired in June 2009 as Quality Manager, overseeing a staff of 24

associates. Primary responsibilities included team development through

leadership, coaching, mentoring, motivating, training, and performance

reviews. Additional responsibilities included managing the quality

management system (QMS). Primary responsibilities included the development

and/or implementation of best practices, internal auditing, collection and

reporting of metrics, overseeing the corrective and preventive action

(CAPA) program including root cause analysis (RCA) using the 5-Why

methodology, and facilitating all continuous improvement (Kaizen)

activities throughout the site. Also ensured all external requirements were

satisfied such as the customer, EPA, FDA (including HACCP), and IL-OSHA.

Selected Accomplishments Include:

Successfully coordinated a Kaizen workshop, creating a cost savings of $3M

annually by reducing a carton size, eliminating the need for a filler, and

labor associated with this specific product (inspection, assembly, and

placement)

Successfully coordinated a Kaizen workshop, creating a cost savings of

$600k annually by switching to a smaller shrink band for specific bundled

packs (reducing cost, reducing rework, eliminating waste)

Successfully coordinated a Kaizen workshop, creating a cost savings of

$150k annually by automating our lot code dating process (reducing labor

associated with generating/placement of stickers, material costs)

Successfully coordinated a Kaizen workshop, creating a cost saving of $25k

annually by implementing a Kan Ban program for expense materials

(eliminating downtime, cost associated with expediting orders)

Reduced internal and external failures by 65% through effective RCA,

implementation of appropriate countermeasures, development/revision and

implementation of procedures/work instructions (SOP's), training, and

auditing to ensure training effectiveness and repeat failures did not occur

Reduced exposure to fines by external sources and contamination violations

by 55% through effective training, communication, pest control program,

glass register, and commitment from all associates

Developed, trained, and championed product recall team, achieving mock

recall success of less than three hours consistently

Successfully completed customer audits (Controlled Self-Assessment and

Quality Assurance Capability)

Developed and promoted one Quality Lead to Quality Supervisor and one

Quality Inspector to Quality Lead

celestica corporation (www.celestica.com) - Nashville, TN (Plant Shutdown

Operations)

Customers included Lexmark, Direct TV, GN Netcom, Blackberry, among many

others.

Plant Superintendent, March 2008 to December 2008

I was hired in March 2008 as Quality Manager, overseeing a staff of 10

associates. Soon afterwards, I was given responsibility as Plant

Superintendent, managing quality, safety, training, environmental,

engineering, maintenance, and facilities security, overseeing a staff of 45

associates. Primary responsibilities included team development through

leadership, coaching, mentoring, motivating, training, and performance

reviews. Additional responsibilities included managing the QA/EHS

management systems throughout the site. Primary responsibilities included

development of best practices, efficient plant layout and process flow,

effective maintenance and PM programs were in place, ensuring facilities

security (cameras, metal detectors, and security personnel), internal and

external auditing, collection and reporting of metrics, overseeing the

corrective and preventive action programs, and facilitating all continuous

improvement activities throughout the site. Also ensured all external

requirements were satisfied such as the customer, DOT, EPA, and TN-OSHA.

Selected Accomplishments Include:

Successfully coordinated a Kaizen workshop, creating a 70% cost savings

annually by converting site to energy efficient lighting

Successfully coordinated a Kaizen workshop, reducing downtime associated

with maintenance and/or preventive maintenance by 45% annually, in addition

to creating a safer work environment

Successfully coordinated a Kaizen workshop, reducing unnecessary travel

time by 35% annually for set-ups and pick/pack operations by revising the

plant layout and creating a more efficient continuous flow throughout the

site

Reduced internal and external failures by 50% through effective RCA,

implementation of appropriate countermeasures, development/revision and

implementation of procedures/work instructions (SOP's), implementing 5S and

Lean programs, training, and auditing to ensure training effectiveness and

repeat failures did not occur

Reduced supplier quality issues by 35% annually by developing strong

relationships with suppliers, ensuring suppliers have clear and concise

specifications, assisting in investigations of n/c product, measuring and

recording n/c, reporting results to suppliers, and completing supplier

audits

Developed and implemented site's first formal training programs, ensuring

company, customer, ISO, OSHA, and EPA requirements were met

Reduced injuries by 25% and near-miss incidents by 45% through effective

classroom and on-the-job training of associates

Successfully maintained our ISO-9001 registration by passing 3rd party

audits

Developed and promoted one Quality Lead to Quality Supervisor, one

Maintenance Tech to Maintenance Supervisor, one Quality Inspector to

Quality Trainer, and five Quality Inspectors to Quality Leads

Hi-Tech Mold & Engineering (HTM) (www.hitechmold.com) / baxter enterprises

(BE) (www.baxterent.com) - Rochester Hills, MI & Winchester, TN

Customers included Ford, General Motors, Chrysler, Toyota, Mercedes,

Nissan, BMW, Visteon, M-Tek, and Whirlpool.

Quality Assurance and Environmental, Health, & Safety Manager, April 2002

to September 2007

I was hired in April 2002 as QA/EHS Engineer within Hi-Tech Mold &

Engineering. Within one year I was promoted to QA/EHS Manager for all HTM

sites (fives sites total). Within two years, I was promoted to QA/EHS

Manager for all HTM and BE sites (seven total). Responsibilities included

developing/maintaining the QMS/EHS management systems, APQP, PPAP

submissions, development/maintenance of control plans and FMEA's, training,

and all CAPA. Also ensured all external requirements were satisfied such as

customer, DOT, EPA, and MI/TN-OSHA.

Selected Accomplishments Include:

Reduced internal and external failures by 40% through effective RCA,

implementation of appropriate countermeasures, development/revision and

implementation of procedures/work instructions (SOP's), implementing

5S/Lean/Poka Yoke programs, training, and auditing to ensure training

effectiveness and repeat failures did not occur

Reduced energy costs by 30% by converting site to energy efficient lighting

Reduced tooling wear/tear by 25% through switching coolant/lubricant

Reduced injuries by 15% and near-miss incidents by 25% through effective

classroom and on-the-job training of associates

Developed and implemented AS9100, ISO-17025, and ISO-14001 processes with

facilities

Successfully converted all Hi-Tech facilities to ISO-9001 and Baxter

facilities to TS-16949 from QS-9000

Education, Certification, and Training

bachelor of science in business - integrated supply chain and operations

management

University of Phoenix - Currently Enrolled

PERSONAL/PROFESSIONAL DEVELOPMENT Courses:

Completed HACCP (2009), Six Sigma Green Belt (2007), ASQ-Certified Quality

Technician (2000), in addition to another 150 self development courses

Contact this candidate