Customer Service Registered Nurse

Melissa Edgar

***** ** ******** ********, ** ****5

951-***-**** *********@*****.***

Objective

Recent graduate with 1500 hours of related clinical experience seeking

new challenges as a License Vocational Nurse, to be a patient

advocate, and uphold the highest standards of nursing care.

Education

California State License LVN number: 248381 Issue- 3/9/2010 Ex-

8/31/2011

LVN certificate of completion: Concorde Career College- San

Bernardino, CA, August 2009

BLS/CPR/Heart Saver Certification: The American Heart Association

2009

1500 Hours of clinical experience in LTC, Rehabilitation, Medical/

Surgical, Maternity/OB, L&D, Pediatrics, Post Partum/couplet care,

Pediatric Sub-acute, Emergency room, and Mental Health.

Clinical Training

Student Nurse June 2008 - August 2009

HCR Manor Care Hemet, CA LTC and Rehabilitation

Sun City Convalescent Sun City, CA LTC

Reche Canyon Rehab & Healthcare Colton, CA LTC and Rehabilitation

Braswell family Senior Care Yucca Valley, CA LTC

Victorville Valley Community Hospital Med/Surg, PEDS, ER, L&D

San Bernardino Community Hospital Med/Surg, L&D,

PEDS, Post-Partum, Sub-acute

Patton State Hospital Patton, CA Mental Health

Knowledge and Experience

Exhibited excellent customer relations to patients, visitors,

physicians, and co workers; showing courtesy, compassion, and respect;

Provided therapeutic patient care in accordance with the patients

established by the physician and a registered nurse within scope of

practice. Transcribed physician's orders as directed by policy.

Communicated directly with registered nurse to institute changes in plan of

care; assists with and contributed to development of nursing care. Gave

specified medication orally, hypodermically, intramuscularly and topically.

Executed treatments such as urinary catheterizations, bladder irrigations,

sterile dressing changes, suctioning procedures and enemas utilizing

equipment as required. Performed related patient care functions such as

taking temperature, pulse, respiration and blood pressure readings;

applying and removing dressings; wound care per protocol, instructed

patient in various self administered treatments or procedures, i.e.

checking blood glucose levels and insulin administration. Obtained

specimens; assured correct culture collection. Assisted physician or other

medical staff personnel with examinations and treatments by selecting and

passing instruments, providing support and restraint to patient, draping

and other assistance as directed or required. Within scope, evaluated

patient's condition by observing signs, symptoms, and reactions to therapy,

identified unexpected and/or significant findings, initiated appropriate

emergency procedures as necessary and reported unusual conditions to the

registered nurse as established by policy and procedure in a timely manner;

maintained intravenous flow rate, notified R.N. of any problems and

discontinued needles, except intra cath and CVP lines. Identified learning

barriers. Documented patient signs, symptoms, observations and therapeutic

treatments to patient's medical record. Ensured cleanliness of nursing

module, patient room, environment and proper functioning of patient care

equipment by visual inspection, routine testing, and other related methods.

Provided a safe and therapeutic environment for patients and staff.

Utilized effective verbal and non verbal forms of communication. Performed

in other areas or units to which assigned as required by nursing

administration to provide and maintain the established standards of care

and safety. Participated in staff meetings and in-service programs.

Accepted verbal and telephone orders from physician. Administered pulse

oximetry, humidification therapy, spirometer, oxygen therapy via mask or

nasal cannula, oral, nasal and trach suctioning and sputum induction.

Performed other related duties as required within scope of practice.

Employment History

7/2007-12/2007 Buffalo Wild Wings Bar and Grill- Murrieta CA

Food Server/expeditor/Cocktail Server

Fast paced sports bar and restaurant environment with experience in up

selling, pleasing customers and taking multiple table stations 5-10 at one

time.

Customer service and working as a team with other staff

Handled money, opened and closed tabs

Fulfilled and took multiple orders

Liquor, beer, and specialty drink knowledge

Prepared and expedited food for fellow workers

2/2/2005- 2/2/2007 Red Lobster- Temecula CA

Food Server/Cocktail Server

Highly personable Customer Service Professional with over 6 years of

experience in Customer relations.

Customer service, service with a smile

Knowledge in opening and closing stations/restaurant

Balanced tabs and accounts

Handled multiple party checks

Large party/banquets

Fish and menu knowledge

Up selling items

Prepared and expedited food for fellow workers

Make every guest feel welcome and comfortable

Make sure customers food comes out piping hot

Took care of guests in a timely manner

Took guest orders and delivered great service to ensure the best

experience possible

Dealt with guest complaints if any and used my customer service skills

to rectify any problem quickly and professionally

Provided work availability during day, evening, weekend, holiday, and

overtime shifts

Volunteer Experience

BEVERLY ASSISTED LIVING- Murrieta CA

Assisted with ADL's

Provided emotional support, conversation, and mental stimulation.

Coordinated activities to promote range of motion, coordination and

entertainment.

Assisted with food service

MENIFEE ASTROS BASEBALL LEAUGUE- Menifee CA

Assisted and educated disabled children how to play baseball ages 5-17,

with a wide range of disabilities both mental and physical

Diffused any situation that arose swiftly and appropriately

Was ready to act upon any type of emergency situation which might have

occurred.

Contact this candidate