Human Resources Customer Service

JENNIFER C. DROST

** *** ******, **** * ( West Haven, CT 06516 ( (H) 203-***-**** ( (C) 203-

***-**** ********@***.***

Summary

MBA trained Human Resources professional with experience in the health

insurance and banking industries seeking an employee training and

development position. Demonstrated competence in both a Fortune 500 company

and small business. Strengths include risk analysis, employee training and

development and effective communication with employees and clients on all

levels.

Demonstrated Strengths:

. Analytical skills

. Interviewing and hiring

. Prioritizing Work

. Assessing Performance

. Managing people

. Training and development

. Maintaining confidentiality

. Client relations

. Solutions Oriented

Experience

HEALTHNET, Shelton, CT 2007-

2010

Underwriter II

Collaborated with sales, actuarial and product development departments to

prepare initial underwriting new business rates for presentation to

potential clients. Researched and analyze data for appropriate risk

analysis.

. Negotiated rate concessions with sales and management to present more

competitive rates packages to clients.

. Applied manual adjustments determined by particular factors provided

by actuary to ensure compliance with various insurance regulations and

provide accurate rates to clients.

. Promoted from underwriting 51-99 member group to 51-500 member groups

consolidating work load and increasing profit margin.

. Analyzed experience rated cases for groups with up to 500 eligible

employees based on actual group data provided by the incumbent

insurance carrier in order to provide a more accurate and concise

rating to the client.

. Completed cases with 98% of the cases released to sales account

executives within desired time frame.

. Assisted in preparing renewal packages utilizing experience and

knowledge from new business cases to alleviate the large workload.

TOTAL MORTGAGE SERVICES, Milford, CT 2005-

2007

Team Lead

Delivered Human Resources processes and supervised five-person mortgage

processing and closing team to ensure that loans are processed and closed

within the required time-frame.

. Performed employee performance reviews with Pipeline Manager to help

further develop employees' careers and provide feedback on current job

performance.

. Communicated with loan originators and clients to ensure customer

satisfaction and resolved any known issues and avoided future issues

to ensure timely completion of loan application.

. Trained and mentored team of processors and closers to learn cross

functional skills that would further develop the usability of the team

to increase efficiency. Assisted in interviewing and hiring new

employees to fill vacant positions on the team.

JENNIFER DROST 203-***-****)

Page 2

Senior Underwriter (2003-2007)

Underwrote loan applications in-house to be in compliance with various

lenders' guidelines.

. Selected To attend lender-specific underwriting training to ensure the

successful creation and development of an in-house underwriting

department.

. Trained and developed team members for departmental consistency to

enhance underwriting capabilities

. Underwrote loans in accordance with Genworth's Quality Resource

program as a consultant to ensure the salability of the loans to other

lenders post-closing.

Loan Processor (2002-2003)

Processed and submitted client's loan applications to various lenders for

approval.

. Maintained application pipeline of 30-45 applications at all times,

ensuring complete documentation and closing within guidelines to

ensure customer satisfaction.

COMPUSA, Orange, CT 1998-2002

Technical Services Supervisor

Supervised team of ten certified computer repair and network service

technicians. Assisted in interviewing and hiring of additional staff to

fill vacant positions. Completed performance reviews. Managed parts

inventory. Filed and managed all communication concerning manufacturer

warranty claims. Engaged technicians and communicated with customers to

ensure timely service completion and customer satisfaction.

Technical Service On-Site Scheduler

Customer Service Representative

Education

University of New Haven . West Haven, CT

Masters of Business Administration, Human Resources Concentration (2007)

Bachelor of Science, Management: Sports Industries (2001)

TRAINING & CERTIFICATION:

Genworth Financial Underwriter Certification Program

Mortgage Bankers Association Web Course. Courses include Fraud Detection &

Deterrence and Construction to Permanent Loans

COMPUTER SKILLS

Microsoft Office Suite

Rate Model

Calyx

Salsa

Lotus Notes

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