Sales Manager
Resume:
NORMAN P. BAILEY, JR. *****@***.***
** ********** ***** .*******, ** 02886
SALES MANAGEMENT
Innovative, results oriented sales management professional with 10+ years
of proven success in growing and managing multi-million dollar operations
in the services industry. Tenacious in building new business, securing
customer loyalty and forging strong relationships with internal and
external business partners. Superior skills in consulting with clients to
analyze their needs/goals and development of sound solutions. Proven
leadership and team-building skills with a natural ability to recruit,
train, mentor and retain top-performing sales teams.
AREAS OF EXPERTISE
New Business Strategic Planning Relationship
Development Management
Sales and Marketing Compliance Management Customer
Service/Customer
Advocate/Client
Retention
Contract/Fee Financial Strategies Recruiting and Team
Negotiations Building
Mortgage Financing Budget Preparation and Employee Training and
Solutions Management Development
EXPERIENCE
Volunteer Firefighters Insurance Services of Southern New England,
East Greenwich, RI 2009
New England Account Manager
Managed the day-to-day activities and sold specialized insurances of a $6
million New England territory for the world's largest provider of insurance
to the emergency services community.
Key Accomplishments:
Developed new business opportunities through identifying market needs and
creating a strategy to provide sound solutions to clients specialized
insurance needs such as Accident and Sickness, long term disability and
liability; accounts ranged in size from $10k - $150k
Cultivated new and existing relationships with leaders in the emergency
services community through effective networking and extensive follow
up.Processed all claims to include site review, photographs of damage,
documented witness statements.Sold new policies and managed policy
renewals; increased client retention to 98%. Represented Company at all
trade shows, conventions and other industry events.
First Comp Insurance Company, Warwick, RI
2007-2008 Sales and Marketing Manager
Developed and implemented strategic business plans to provide superior
service for workers' compensation insurance technology solutions through
325+ independent insurance agencies.
Key Accomplishments:
Cultivated solid business relationships with local agents; increased
territory by 15% within the first six months.Provided superior customer
service to 95+ accounts; retention rate of 98%
Consistently exceeded monthly book reviews by 100+% . Tracked, analyzed
and monitored the performance of agents/agencies in territory. Created and
delivered educational seminars and training to 325 insurance agencies.
Worked closely with underwriting to manage each agencies book of business.
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Dream House Mortgage, Providence RI 2001-
2007
National Sales Director
Began as a loan officer and through a series of promotions, became National
Sales Director for this $40+ million residential mortgage lender.
Key Accomplishments:
Managed 12 remote, direct reports, covering 250 branch locations throughout
the United States. Established select milestones and quotas for each
territory based on branch size, location and market trends . Remained
current on market conditions and changes; developed, modified and oversaw
implementation of strategic plans at branch locations to meet ever changing
business conditions. Increased mortgage volume by 120% through development
of strategic partnerships with real estate agents, attorneys, accountants,
bankers, title companies, appraisers and financial professionals for 100+
mortgage products
Oversaw all loan processing functions to include verification of products
and loans as well as pricing; average loan size $150k to $2 million.
Ensured the successful origination and closing of transactions; conducted
in-depth industry research and analysis; remained current on trends to
inform customers of latest developments/programs. Recruited, hired, trained
and mentored new employees; conduct performance reviews; created action
plans as necessary; handled employee relations issues.
Union Federal Savings Bank, Providence, RI
2000-2001
Loan Officer
Managed a personal pipeline of $4.5 million on a revolving basis.
Key Accomplishments:
Consistently exceeded monthly sales goals of $40,000
Analyzed clients needs and made recommendations and educated clients on
loans and financial strategies; forged strong client relationships
resulting in improved client satisfaction.
EDUCATION
Bachelor of Science, Human Development and Family
University of Rhode Island
LICENCES
Property & Casualty - Commercial, State of Rhode Island
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