Customer Service Sales

EZRA BURNS

* ******* ****** ( Bella Vista, AR *2715 ( (469) 212-

8282

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MISSION: To participate with and manage an operations team for a company in

such a way that ensures customers are satisfied with products and services,

company revenues and profits increase, and team members learn new skills

and grow professionally.

CAREER ACCOMPLISHMENTS

Volt Workforce Solutions, Frisco, Texas

5/08-11/09

Business Development Manager

Sales: Provided outstanding client/candidate relations in all

aspects of employment for a full service staffing firm. Recruited

qualified candidates, conducted phone/in person interviews and checked

references to ensure best placement. Generated leads, negotiated

contracts, conversion, and perm fee agreements with new and existing

clients, followed up on a consistent basis to ensure quality client

satisfaction.

UniSource Consulting, Grove, Oklahoma/Hurst, Texas 12/06-

4/08

Branch Manager

Sales: Owned and operated a full service staffing business that

specialized in the areas of accounting/finance and administrative/clerical.

Developed all marketing brochures, website, and sales campaigns.

Generated leads, negotiated contracts, conversions, and perm fee

agreements. Placed contract, contract to hire, and direct hire employees.

Robert Half International, Pleasanton, California

10/05-9/06

Staffing Manager

Sales: Provided outstanding client/candidate relations in all

aspects of the staffing industry. Generated leads for new clients,

recruited candidates for specialized assignments (pin point recruiting),

took orders from clients and sourced candidates for best matches. Marketed

to clients by phone, conducted client meetings and participated in

networking events. Negotiate contract and conversion placement rate, term,

skill set and salary.

Quality/Performance: Doubled sales quota for 4 consecutive

months. Considered for "rookie of the year" which is a world wide

accomplishment with 320 offices competing. Hit 840 hours in the first 5

months of employment. Consistently converted old clients, 1 yr. + no

business, into national vendor clients with continual business (client

references available upon request).

AGI Publishing, Lathrop, California 6/04-

10/05

Account Executive

Sales: Designed ad specs for new and existing clients. Generated

leads through cold calling, set appointments, and closed on a daily basis.

Gave recommendations for advertising campaigns to ensure best return on

investment.

Quality/Performance: Had highest "new business" dollars in the San

Francisco market exceeding $40,000 in one week (quota was $4,500 weekly).

KB Home, Austin, Texas

12/03 - 5/04

New Home Sales Counselor

Sales: Provided outstanding customer relations in all aspects of new

home sales. Maintained

and updated records for new home buyers on a daily basis. Prepared,

processed, printed, and

organized financial documents while providing assistance to new home

buyers with available

financing options, qualifying, mortgage payment estimates, etc.

Achievements:

Quality/Performance: Top sales representative after 2 months of

service. Consistently exceeded national and local sales goals on a

monthly basis.

AAA Home Security, Dallas, Texas 11/00

- 11/03

Sales Representative

Trainer

Supervision: Trained and supervised a staff of 15+ Sales

Representatives who generated leads, set appointments, and provided quality

customer service to new and existing customers for the world's second

largest home security company.

Achievement:

Quality/Performance: Received several monthly awards including "top

sales consultant" for the first 3 months in the business (first time

accomplished in history of company). Promoted to trainer after 3 months

of service.

UPS/APAC, Fort Worth, Texas

Supervisor 4/96-5/00

Customer Service Representative

Supervision: Trained, supervised, and evaluated performance for a

staff of 30+ Customer Service Representatives who assisted worldwide

customers of United Parcel Service. Provided ongoing training to ensure

staff fulfilled service standards designated by UPS. Representatives

scheduled pickup of packages, monitored and tracked deliveries, located

lost packages, investigated and resolved billing discrepancies, and shipped

supplies. Promoted to Supervisor after four months of service.

Achievements:

Quality/Performance: Performance Bonus (6 months)

Attendance: Perfect Attendance (10 monthly awards)

EDUCATION:

Tarrant County College, Fort Worth, Texas

. Basic Courses

Graduate, Sherman High School, Sherman, Texas

SOFTWARE COMPETENCIES: Microsoft: Windows, Word, Excel, Access;

WordPerfect; Peachtree.

OFFICE SKILLS: Type 60+ wpm. Operate all standard office equipment.

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