Sales Manager

Laura K. Wikoff

**** **** ******

Cincinnati, OH 45242

Cell: 513-***-**** ***********@*******.*** Home: 513-***-****

OBJECTIVE

A challenging and rewarding outside sales position in a growth-oriented

organization which offers diverse job responsibility and the potential for

advancement.

SUMMARY

I am a results driven, highly motivated sales professional with a

verifiable career track for success. I have a proven ability to gain

account loyalty. I apply my creativity, people skills and passion for

accomplishment to every opportunity. My most notable asset is my strong

work ethic.

CERTIFICATIONS

- Avaya Sales Certified

EMPLOYMENT EXPERIENCE

MVD Communications, Cincinnati, OH

October 2007 - Present

Account Manager - SMB Sales, July 2008 - Present

- Focus on building, maintaining and growing relationships to demonstrate

value proposition.

- Expanding named accounts as well as selling to new clients from scratch

by identifying business problems and opportunities and

providing tactical business solutions.

-Consistently in top half on the team in all facets of the sales process;

account activity and gross profit results.

- Negotiated contract terms such as price, duration, incentive discounts,

etc.

- Maintained weekly activity including call sheets, meetings and other

vital metrics.

- Quickly acquired knowledge of a broad portfolio and successful sold

correct solutions across the portfolio.

- Successful teamed with Business Partners to compliment solution selling.

- Experience in Avaya SMB System designing.

- Spear-headed monthly seminars that included organizing and driving

customer attendance resulting on average a system sale per seminar.

- Ranked #1 in last five company wide competitions on cold calls, setting

appointments and confirming customer attendance to company events.

Inside Sales / Customer Service, Office Manager Roles, October 2007 - July

2008

- Promoted from Inside Sales to Account Manager .

- Focused on building, maintaining and growing relationships to demonstrate

value proposition.

- Focused on lead generation for the Sales Team.

- Demonstrated ability to help resolve customer problems on a consistent

basis.

- Maintained weekly activity including call sheets, meetings and other

vital metrics.

- Consistently a top 3 Inside Sales Manager in terms of weekly, quarterly

and yearly gross profit earnings.

- Created detailed weekly sales reports for the company as a whole.

Carlo & Johnny's, Cincinnati, OH 2005 -2007

Cocktail Waitress, May 2005 - October 2007

- Developed a strong rapport with guests by creating a memorable experience

through serving food and drinks leading to 30% customer retention.

- Consistently generated $1,000 on average in "Total Sales" per shift.

- Chose to train and oversee approximately seven newly hired employees to

ensure proper understanding of state law and company practices.

EDUCATION

Miami University, Oxford, OH

2002 -2006

Major in Mass-Communications (Advertising and Promotions Tract)

College of Arts and Sciences (School GPA: 3.2)

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