Customer Service Representative

JAMES E. MCADAMS

*** ***** ** *** * Frostburg, MD 21532 (301)

***-**** *************@*******.***

OBJECTIVE: An entry level position at a company where a strong background

in business and customer service would be needed

EDUCATION: Frostburg State University, Frostburg, Maryland 2009

Master of Business Administration

. Managed a course load of up to 11 credit hours and

full time work

. Completed an industry analysis of the Arts and Crafts

industry

. Completed a change analysis of Big Brothers Big

Sisters of the Alleghenies

Frostburg State University, Frostburg, Maryland 2005

BS Recreation and Parks Management

PROFESSIONAL EXPERIENCE

InfoSpherix, Inc., Frostburg, MD

2009-Present

Training Department Assistant

. Trained new employees for customer service and

database navigation

. Assisted training department with completion of

training manuals for Texas State Parks through the

use of Adobe Captivate and MS Word

. Assisted training department in completion of the

Field Manual for Michigan State Park's employees

through the use of Adobe Captivate, MS Word, and

various websites

Customer Service Representative

. Temporary to hire assignment through ACT Personnel,

Inc.

. Performed customer service for Michigan, Ohio,

Maryland, and Delaware State Parks and Harbors in a

fast paced call center environment

. Communicated with state parks directly to assist them

in resolving conflicts with reservations

Big Brothers Big Sisters of the Alleghenies, Cumberland, MD

January 2008- Present

Volunteer Office Assistant

. Developed and formatted brochures

. Restored wireless connectivity to the office

. Assisted in completion of 2009 W2 forms in QuickBooks

. Represented agency at various community outreach

events

ACT Personnel, Inc., Cumberland, MD

December 2008 to November 2009

Temporary Employee

. Temporary placement with Tri-State Community Health

and InfoSpherix, Inc.

AmeriCorps*VISTA (Volunteers in Service to America), Cumberland, MD

September 2007- September 2008

VISTA Volunteer for City of Cumberland Parks and Recreation Department

. Supervised 28 students from the Recreation and Parks

Management Department at FSU to execute two semester

long projects

MD Department of Labor Licensing and Regulation, Cumberland, MD

October 2006-September 2007

Adjudicator

. Investigated and problem-solved disputed unemployment

claims

American Canoe Association, Springfield, VA

January 2006 - October 2006

Training and Records Coordinator

. Managed 3,000 instructor membership profiles and

course submissions

SKILLS: Proficient in MS Word, PowerPoint, internet navigation, Outlook;

working knowledge of Excel; knowledge of QuickBooks, Captivate, Blackboard

and Wireless Router Set Up. Additional skills include the ability to learn

and master new programs with minimal instruction, excels when working in a

team or individually, and is punctual

HONORS: Eagle Scout, Troop 1094, Darnestown, Maryland

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