Customer Service High School

Location:

Posted:

April 21, 2010

B ree U. Robinson

Darlington, SC 29532

Objective: To pursue a career in that will allow me to perform at my highest potential.

Work Experience

Central Carolina Technical College October 2008- Present

Financial Aid Counselor

Job Duties:

Monitor Federal Regulations for Stafford Student Loans and Undergraduate Plus Loans

Adjust Policies and Procedures Manual, and office practices to ensure compliance

Monitor ELM student loan database and transfer of funds in and out of student accounts

to ensure accurate record keeping

Intake and process all aspects of student financial aid to include Pell Grants, Loans, and

South Carolina Tuition Assistance Program providing exceptional customer service

Work directly with students and parents to accurately receive and process aid applications

and documentation as needed

Create and regularly update accurate and interesting informational PowerPoint

presentations for use in a variety of settings including: High School Financial Aid Nights

and Recruiting or informational events

Florence-Darlington Technical College June 2008- October 2008

Financial Aid Specialist/Testing Center Administrator

Job Duties:

Counseled students in financial aid issues

Managed student loan programs

Processed all aspects of student financial aid to include Pell Grants, Loans, and South

Carolina Tuition Assistance Program

Counseled students and parents to provide timely and accurate information and quality

service to student financial aid issues

South Carolina State University August 2004- December 2007

B ree U. Robinson

324 Allen Street

Darlington, SC 29532

Graduated with a Bachelor of Arts Degree in Political Science with a Concentration in

Public Administration