Manager Customer Service

Andrea Bailey

**** ******** ****

Phone: 615-***-****

Gallatin, TN 37066

*******.******@*****.***

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Qualifications Summary

Organized, detail orientated, success driven team player with years of

retail and staff recruiting management experience.

-Talent acquisition management -Award

winning customer service

-New hire orientation and training

-Retail sales technique trainer

-Corporate recruiting and posting policy development -Curriculum

development

-Recruiter for temporary, exempt and non exempt positions

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Professional Experience

Whole Foods Market - Nashville, TN March 2008 -

Present

Tennessee Metro Trainer

. Ensure all training needs are met for three Whole Foods Market stores

. Develop and expand curriculum for team members on topics such as New

Team Member Orientation, Benefits, Harassment, Workplace Safety,

Organics, Interviewing and Hiring,

New Buyer Training, Healthy Eating, and multiple computer software

applications

. Initiated daily "Huddles" as part of a 12 week Core Value focus

. Assist the Payroll Benefits Specialist with special team member

projects

. Create assessments for company driven trainings to measure

comprehension

. Designed and currently write the quarterly Regional Team Member

Services Newsletter

Dollar General Corporation - Goodlettsville, TN January 2007 -

December 2007

Sr. College Recruiter

. Built, developed and shaped the College Recruiting Program

. Created and formed relationships with targeted universities to

successfully place corporate MBA summer interns in various departments

. In charge of the recruiting efforts and assisted in the development of

an undergrad "District Manager in Training" internship

. Recruited for multiple exempt and non exempt corporate positions

. Recruited for exempt Operations Supervisor/Manager and Maintenance

Supervisor positions for four out of nine distribution centers

. Contributed to the development of an Internal Posting Policy for the

corporate office, distribution centers and Dollar General Stores

Spherion Staffing - Nashville, TN November

2004 - January 2007

On-Premise Manager

Spherion @ GAP INC. and Spherion @ Sydcor

. Managed four on-site Client Service Supervisors for two major clients

. Provided support, training and influenced recruiting efforts for on-

site supervisors

. Initiated and set up new applicant screening process

. Weekly payroll for 50 to 300+ employees

. Set up local job fairs, newspaper ads and grassroots recruiting

efforts

. Candidates were recruited for and placed in direct hire and temporary

positions such as:

o Administrative Assistants

o Call Center Representatives

o Accounting personnel

o HR Coordinators

o Technical Writers

o Warehouse workers

. Counseled temporary employees on their production, attendance and

overall job performance

. Create various reports, such as employee tenure, turnover, headcount,

and weekly/monthly recruiting status

. Train new employees on policies and procedures

. Collaborated with client on worker's compensation concerns

. Gap Inc. doubled Spherion employee direct hire from 30 individuals in

2005 to 61 individuals in 2006

Express - The Limited Inc, Erie, PA September 2003 -

November 2004

Assistant Manager

. Assisted with associate scheduling and payroll

. Recruited, hired, oriented, and trained new sales associates

. Initiated bimonthly sales seminars. Topics included sales techniques,

time management, and store procedures

. Evaluated associates' performance and completed individual reviews

. Filled in as Manager at surrounding stores upon request

. Managed cash drawer funds and daily deposits

. Maintained a 30% -35% conversion rate

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Education

Indiana University of Pennsylvania Graduated August 2002

. Bachelor's degree in Fashion Merchandising

. Minor Equivalent in Marketing

Advanced knowledge of various software applications:

. Excel, PowerPoint, Word, Outlook

. PeopleSoft and Taleo talent management and training tracker

systems

Contact this candidate