Sales Manager

LINDA CHEN

*** ******* ***** ( South Plainfield, NJ 07080 ( 908-***-**** (

*************@*****.***

SUMMARY OF QUALIFICATIONS

. Strong leadership skills and able to communicate clearly, committed to

providing high-quality support and excellent problem-solving skills to

all organizational levels

. In-depth business analysis, proven ability to deal with ambiguity and

manage complexity

. Can effectively build long-term, strategic relationships with customers

both within and outside of the organization

. Analytical and detailed-oriented, able to identify and implement process

improvements that increase accuracy, consistency, and efficiency

SELECTED ACCOMPLISHMENTS

. Developed a 5-yr financial model by product line to determine the future

state of the business

. Re-engineered the Board level and financial presentations to provide

clear & concise business results

. J&J Standard of Leadership Award - 2005

. Developed a database to track New Product pipe forecast vs. actual to

determine if pipe is one of the drivers of over forecasting

. Managed the data validation & implementation of a new Forecasting System,

including the rollout plan, development of template to automate materials

required for monthly forecast meetings, & presented system capabilities

to Marketing, Sales, Operations, & Finance

. Re-engineered the Business Plan process template to be more quantitative

vs. qualitative, to include input on brand consumption growth/decline,

category consumption growth/decline, new product impact, displays,

discontinuation, and product cannibalization

. Led a Six Sigma Green Belt project to reduce rework and improve customer

satisfaction

. Managed development of an Extranet communication website (designed,

marketed, trained, implemented)

. Initiated, and designed an automatic reporting system to track, capture,

& report media changes (eliminated manual steps, central database to

track all media changes)

PROFESSIONAL EXPERIENCE

IPC Systems

Jersey City, NJ - Manager, Business Analysis

10/07 - Present

. Lead development of budget plans and sales forecast for sales & marketing

for annual planning processes

. Deliver ad hoc analysis & recommendations that encompass strategic

direction & optimal value creation

. Assist in driving alignment and analysis of operational and financial

metrics across business units

. Analyze financial impact of maintenance renewal proposals to prevent any

financial risk to the company

. Lead the consolidation & analysis of monthly and quarterly board level &

management presentations

. Prepare weekly sales file to support weekly sales reporting and analysis

Ensure sound analysis and timely responses to Executive-level inquiries,

analyses and initiatives

American Express, American Express Bank

New York City, NY - Manager, Financial Analysis & Business Analysis

9/06 - 10/07

. Provided value-added decision support for the Private Banks

business

. Supervised & trained an intern

. Managed the development, preparation and review of the monthly forecasts

variances

. Prepared ad hoc analyses and presentation

. Collaborated with international business partners (Europe, Middle East,

Africa, Greater India, Asia, & Western Hemisphere) to obtain and validate

forecast and budget assumptions

. Prepared and presented information that explains business projections and

deviations from plan to all levels of management

Johnson & Johnson Consumer Products Company

Skillman, NJ - Senior Forecasting Analyst

4/05 - 8/06

. Supervised and mentored a co-op to ensure proper training and

work load balance

. Identified, gathered, & rigorously analyzed information to

generate a deeper understanding of customers, brands, brand

category, and competitive environments

. Quantified and influenced decisions on brand level risks and

opportunities

. Shared insights and challenged assumptions at the monthly

forecast meetings

. Effectively collaborated with a broad set of business

counterparts (Marketing, Sales, Operations, & Finance) to plan

and execute accurate forecasts

. Developed sales forecast estimates for new products & analyze

their impact to brand level forecast

. Served as a key contributor on forecasting initiatives across

various work streams & teams

Johnson & Johnson Health Care Systems

Piscataway, NJ - Market Research / Business Process Analyst

5/03 - 4/05

. Led and implemented business improvements founded in dashboards

and causal driver analysis

. Gathered, distributed, analyzed, researched, and communicated

monthly performance metrics

. Developed and designed tools to assist individuals in utilizing

dashboards to manage business

. Drove alignment and integration between organizational

dashboard measures and strategic priorities

. Translated Voice of the Customer requirements into strategic

goals and business metrics

. Trained individuals to create, design, and manage balanced performance

measures

Johnson & Johnson (J&J) Corporate, Worldwide Advertising Group (JJAG)

New Brunswick, NJ - Media Analyst

1/01 - 5/03

. Managed multiple TV agencies of record to implement TV media

plans

. Maintained multi-million dollar television media budget across

all US J&J Operating Companies

. Compiled weekly, quarterly, and annual TV media expenditures reports

. Developed and implemented the J&J Corporate Equity and Campaign for

Nursing's Future media plans

. Collaborated, developed, and designed the first J&J TV manuals/guides

Johnson & Johnson Corporate, Strategic Sourcing/Marketing Sourcing

New Brunswick, NJ - Analyst

2/99 - 12/00

. Created, compiled, and analyzed surveys to ensure continuous customer

satisfaction

. Researched, analyzed, and presented e-procurement solutions for

commercial printing

. Compiled and analyzed the Request for Information (RFI) and Proposal

(RFP) responses from suppliers

. Compiled and analyzed monthly spending and savings report for all

preferred suppliers

. Streamlined internal and external communications by designing and

coordinating the creation, integration and maintenance of a Microsoft

Access database

. Developed a central, Intranet-based, user-friendly electronic resource

manual interface that tracked participating operating companies'

convention dates and assets (easy access on-line)

EDUCATION & PROFESSIONAL DEVELOPMENT

B.S., Finance - Rutgers University, School of Business, New Brunswick, NJ

. Six Sigma Green Belt Certified 2006

. New Product Forecasting & Statistics for Forecasting 2005

. Market Research, American Management Association 2003

COMPUTER SKILLS

Microsoft Suite (Word, Excel, PowerPoint, Access, & Outlook), Microsoft

Visio/ Project, Dreamweaver, Media Plan Brandfx, Media Plan Composer,

Donovan, Cognos, IRI (syndicated data), Hyperion, Outlook Soft

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