Customer Service Manager

Samuel Garcia Jr.

*** ************ *** #**

Beaumont, Ca 92223, USA

Home: 951-***-**** Cell: 951-***-****

E-Mail: **********@**********.***

Objective

To obtain a career opportunity within an organization where I can utilize

my experience in management and electronics to the benefit of my employer.

Work Experience

Express Repair Team Lead (10/200 - 02/2009)

Best Buy, Chino, Ca

Responsible for team of 14 technicians. Responsible for maintaining high

level of production while performing quality repairs on all brand of

notebook computers. Diagnosing, part ordering, and scheduling.

*Increased production by 40% on two separate teams.

*Implemented cross training system to develop better and productive

technicians.

Store Manager (10/95 - 10/99)

Blockbuster Music, Los Angeles, Ca

Responsible for all aspects of store operations. Hiring, training,

scheduling, merchandising, product inventory, shipping/receiving, payroll,

and customer service.

*Increased sales from regional music by catering to geographical area.

*Won sales contests 5 months in a row from 4/96 to 9/96.

Store Manager (02/92 - 07/95)

Eklypseh Records, Rialto, Ca

Hire and training of new employees. Maintain label relationships through

merchandising. Scheduling and payroll. Customer service.

*Increased sales through merchandising.

*Acquired contract with Ticketmaster for independent company.

Summary of Qualifications

*Analytical skills include identifying and solving problems

*Skilled at working independently, multi-tasking and delegating

responsibilities

*Strong skills in monitoring and controlling computer operations

*Able to meet deadlines and handle numerous projects simultaneously

*Able to initiate procedures and controls in a results-oriented environment

Education

02/2001 - 06/2003 Computer Education Institute, Riverside, Ca

*Computer Science

*Degree: 2003; GPA: 3.8

References

Professional and personal references available upon

request.

Contact this candidate