Customer Service Sales
Resume:
*** ***** **** *******, ** Phone 218-***-**** email *********@*******.***
Carrie Ann Muchow
Education
B.S. Biology - 2007 Minnesota State University Mankato,
MN
Professional Experience
2009 - present Memorial Blood Center Duluth, MN
Collections Specialist II - Phlebotomist
. Performed routine blood drawing procedures using venipuncture.
. Prepared, processed, and stored donor specimens and samples according
to departmental
procedures using standard techniques and equipment.
. Transport specimens to the laboratory for testing.
. Obtain donor information, including personal data, medical history.
. Utilize standard procedures for the maintenance of positive donor
identification.
2008 - 2008 ANI Pharmaceuticals Baudette, MN
Quality Control (QC) Analyst Microbiology
. Test raw materials and final products for microorganisms as defined by
Standard Operating Procedures (SOP's) and protocols.
. Write or revise SOP's based on test results and provide training to
others.
. Prepare media for use in testing.
. Perform weekly water and surface sampling for both main and hormone
facilities.
. Conduct inspections and release testing for QC Media and Reagents.
. Conduct QC tests such as; micro limits, bio-burden, and pH.
. Maintain lab notebooks and other documentation and conduct record
keeping for all activities.
. Conduct routine maintenance of lab equipment.
. Keep laboratory clean, well organized and in a state of continuous
inspection readiness.
2007 - 2008 The Schwan Food Company - R & D Marshall, MN
Technology Development and Applications Technician II
. Prepare experimental formulas and processes following company
specifications.
. Report and document any potential production problems.
. Develop instructions or other documentation according to established
guidelines and procedures.
. Assist with testing and in the documentation of results.
. Coordinate, observe and document results and alert appropriate
personnel of potential problems.
. Maintain inventory records, lab operations, expense receipts, purchase
orders and other relevant performance data.
. Calibrate and maintain operational status of instruments, such as:
T.A.X.T (Texture Analyzer), pH meter, Aqua Lab (water activity), moisture
analyzer, Viscograph, Colorimeter.
. Facilitate the shipment of ingredients, sub-assemblies, and finished
goods according to request and instructions.
2005 - 2007 Norwood Publishing Sleepy Eye, MN
Order Processing Clerk
. Identify and research all orders. Enter information into system to
produce manufacturing instructions. Maintain a detailed knowledge of all
product lines.
. Communicate with customers for clarification. Investigate and resolve
problems.
. Prepare and audit all paperwork for accuracy and completion.
. Maintain knowledge of all policies pertaining to sales, marketing and
warehousing.
. Cross-trained in reception, order clarification and pre-entry
departments.
. One of 15 people chosen to implement innovative, company wide cost
savings plan - Lean Six Sigma.
2003 - 2004 Minnesota Valley Testing Labs New Ulm, MN
Customer Service Representative
. Respond to and address all client related questions and concerns.
. Coordinate with laboratory to establish price, service and turn around
time guidelines.
. Act as liaison between customers and chemists, solicit sales of new or
additional services, and refer complaints to designated departments for
investigation and resolution.
. Coordinate courier's routes and vehicle maintenance.
. "nalyses for trace level organic and inorganic contaminants.
. Backup and support receptionist.
Skills & Computer knowledge
PC skills - Microsoft Office (Word, Excel, PowerPoint, Money, Access,
Outlook), QuickBooks, Internet,
Voice Mail, switchboard, postage machine, copier, printer, facsimile.
References
Jane Person - QC Supervisor - ANI Pharmacueticals Baudette, MN
David Ovadia PhD - Principal Scientist - The Schwan Food Co Marshall, MN
Amber Kirckof - Technician III - The Schwan Food Co Marshall, MN
Nicole Yax-Gulbranson - Collection Specialist - Memorial Blood Centers
Contact this candidate