Engineer Network

Shohaib Zohdi

**** ***** ** ** ****** hills CA **762

Cell 916-***-**** Email **********@*****.***

Network Support Analyst

Offering Advance Skills and Record of Consistent, High Quality Performance

in Network Installation, Configuration, Upgrade, Migration, and Problem

Resolution Activities

Quality-Focused Network professional with Cisco CCNA certifications plus 4+

years of experience as network support analyst, proven ability to create

and deliver solutions that meet corporate objectives tied to business and

technology performance. Comfortable operating in a wide range of platforms

and environments, Effective communicator, able to explain complex process

in easy-to-understand terms for end users, Skilled in proactive

identification and resolution of critical network issues

CORE COMPETENCIES:

New & Emerging technology System & Network Upgrade User

Training & Support

Network Connectivity issues Testing & Troubleshooting

Window & Mac Platforms

Disaster Recovery Planning Client needs Fulfillment

Application administration

Sys Integrations/Migrations Problem identification/analysis

_____________________________ Professional

Experience____________________________

Intel Folsom

CA Dec 2007 Dec 2009

Tier II NOC Engineer

Maintaining, Monitoring, Troubleshooting and optimizing WAN/LAN network

technologies such as STP

RSTP, VLANs, MPLS, PPP, Frame relay, OSPF,BGP, EIGRP,TCP/IP, DS-1, DS-3,

OC3, E1, E3.

verifying IP/Subnet addressing, route summaries, access control lists,

port security & speed and duplex installing, configuring and upgrading

Cisco 3500, 7200 series routers and 3500, 3750 series Cisco switches

catalyst 3500, 3750, utilizing HP OpenView and Wireshark for monitoring

and capturing network performance . Support end users with variety of

issues such as network connectivity, security, wireless access, password

resetting and hardware/software upgrade, documenting trouble thicket

escalating to engineering team in need and fallowing up until ultimate

resolution .

O1 Communications Sacramento

CA Set 2006 Set 2007

Tier I NOC Engineer

Providing first level of support for clients, answering calls, opening

trouble ticking utilizing remedy ticketing system, proceeding with

troubleshooting using layering approach, verifying LAN/WAN connectivity,

addressing and other required configurations until resolution, documenting, closing

Or escalating ticket to Tier II

Nextwaves Solutions

2002 2006

IT support for over 150 in house users, responsible for entire office LAN

network as well as client PC's daily duty was including but not limited to

monitoring network activates

Adding/removing accounts, backup of critical data, upgrade of software and

hardware as needed or directed by managements

Educations

Cisco Networking Academy CCNA Fremont

CA 2003 - 2004

Ohlone College AS

Fremont CA 2001 - 2004

Microsoft MCP

Fremont CA 2002 - 2001

Apple FCP/LP

Sacramento CA 2004 - 2005

Self Study A+

2002-

2002

Reference: upon request

Contact this candidate