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Customer Service Manager

Location:
Ladoga, IN, 47954
Posted:
April 09, 2010

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Resume:

Anthony J. Hedge abmyd5@r.postjobfree.com

*** * ****** **. *** 14 ? Ladoga, Indiana 47954 ?

765-***-****

Nine years of computer maintenance to include: re-image

SUMMARY OF hard drives, replace components and repair printers.

QUALIFICATIONS Set-up home networks, including routers, cables, servers

and printers. Two years of managerial experience.

Obtained EMT-B and CPR certification

EXPERIENCE Town of Ladoga, IN

June 2008 - Present

Utility Employee

Maintain town property

Assist other town workers

Read and repair utility meters

FoxConn/HP, Plainfield, IN

March 2008 - May 2008

Warranty Tech

Work on Faulty systems

Tested workstations to see if they pass HP standards

Assisted Pre-Testers and Run-In technicians with

technical assistance

Papa Johns, Crawfordsville IN

Jan. 2005 - Jan. 2008

Manager

Total responsibility of stand alone unit

Administer all human resource functions

Document daily bank and cash deposits

Train new staff members

Conduct daily inventory and control of products

Collaborate with staff and other management

Resolve all customer issues

Abilities Services, Inc, Crawfordsville IN

Sept. 2003 - Dec. 2004

Personnel Assistant

Prepared daily living activity's for the mentally

impaired

Maintained communications with state mental health case

managers

Established guide lines of care as per state mental

health regulations

Documented case files for review by case managers

Ladoga 66 Gas Station, Ladoga, IN

EDUCATION 2000 - 2003

Customer Service

Assisted customers with purchases of products

Stocked shelves with current products

Conducted preventive maintenance on property

TechSkills, Indianapolis, IN

2007 - 2008

Information Technology Systems Administrator course work

ADDITIONAL

SKILLS A+ certified

N+ certified

MCP Certified

Ivy Tech, Lafayette, IN

2004 - 2006

General Education classes

LADOGA VOLUNTEER FIRE DEPARTMENT

7 Years of Fire Protection Service and First Responder

EMS assistance

40 Hours Volunteering at Danville Fire Department

40Hours Volunteering at Hendricks Regional Hospital in

Danville, IN

References available upon request



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