Customer Service Manager
Resume:
Anthony J. Hedge *********@***.***
*** * ****** **. *** 14 ? Ladoga, Indiana 47954 ?
Nine years of computer maintenance to include: re-image
SUMMARY OF hard drives, replace components and repair printers.
QUALIFICATIONS Set-up home networks, including routers, cables, servers
and printers. Two years of managerial experience.
Obtained EMT-B and CPR certification
EXPERIENCE Town of Ladoga, IN
June 2008 - Present
Utility Employee
Maintain town property
Assist other town workers
Read and repair utility meters
FoxConn/HP, Plainfield, IN
March 2008 - May 2008
Warranty Tech
Work on Faulty systems
Tested workstations to see if they pass HP standards
Assisted Pre-Testers and Run-In technicians with
technical assistance
Papa Johns, Crawfordsville IN
Jan. 2005 - Jan. 2008
Manager
Total responsibility of stand alone unit
Administer all human resource functions
Document daily bank and cash deposits
Train new staff members
Conduct daily inventory and control of products
Collaborate with staff and other management
Resolve all customer issues
Abilities Services, Inc, Crawfordsville IN
Sept. 2003 - Dec. 2004
Personnel Assistant
Prepared daily living activity's for the mentally
impaired
Maintained communications with state mental health case
managers
Established guide lines of care as per state mental
health regulations
Documented case files for review by case managers
Ladoga 66 Gas Station, Ladoga, IN
EDUCATION 2000 - 2003
Customer Service
Assisted customers with purchases of products
Stocked shelves with current products
Conducted preventive maintenance on property
TechSkills, Indianapolis, IN
2007 - 2008
Information Technology Systems Administrator course work
ADDITIONAL
SKILLS A+ certified
N+ certified
MCP Certified
Ivy Tech, Lafayette, IN
2004 - 2006
General Education classes
LADOGA VOLUNTEER FIRE DEPARTMENT
7 Years of Fire Protection Service and First Responder
EMS assistance
40 Hours Volunteering at Danville Fire Department
40Hours Volunteering at Hendricks Regional Hospital in
Danville, IN
References available upon request
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