Customer Service Sales

JoAnn E Grissom

**** ******** *** ( Bentonville, Arkansas 72712

********@*****.*** ( 479-***-****

Mission statement

Strive to exceed customer/ employer expectations by delivering second-to-

none service. Maintain customer centricity in all initiatives and

interactions, always putting the customer first.

Summary of Qualifications

* Expert in customer care/communications, problem solving, relationship

building and user training and support.

* MS Office "power-user" with additional proficiencies in assorted

databases.

* Proven track record of accurately completing research, reporting,

information management, marketing, and business-development efforts

within budget requirements.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Strong leadership presence with outstanding communication and

interpersonal talents to present complex information to individuals at

all professional levels.

* Resourceful, highly motivated professional with proven business,

analytical, and problem solving capabilities.

* Significant business experience in statistical analysis, trend analysis,

and forecasting.

* Proven ability to provide critical support to management to improve

decision-making.

* Self-motivated individual with a strong ability to work independently,

and in a professional team-oriented environment.

* Ten years of commended performance in key customer service and support

roles.

Professional Experience

Jenny Craig, Inc. - Rogers, Arkansas March 2009 to Present

Nutritional Consultant/Sales Associate

* Top performer in the region for 11 consecutive months (April 2009 -

current)

* Responsible and accountable for meeting the needs of existing and

potential clients through the professional delivery of the Jenny Craig

Program, including all services and tools that impact Centre revenues

and profitability.

* Responsible for client retention and success of client on the program.

* Responsible for seeking self-development through training to expand

knowledge of program.

* Effectively use consulting skills, sales and phone skills to maximize

Centre revenue.

* Accountable for executing exceptional customer service while complying

with program integrity.

Wal-mart stores, inc- Bentonville, Arkansas April 2007 to September 2008

Recruiting Support Systems Administrator

* Deliver detailed analysis of business performance, extensive data

tracking and reporting of key recruiting performance metrics and

business reports for all divisions

* Provide support by converting data driven statistics analysis into

recommendations and actionable strategies

* Data mining (multidimensional, relational databases), development and

implementation of customer focused reporting systems

* Develop, maintain and execute recruiting systems and reporting

strategies

* Drive Recruiting Support projects from concept to completion

* Implementation, support and administration of all software

applications used by recruiting team members

davita, inc. - El Segundo, California October 2005 to August 2006

Assistant Online Marketing Manager

* Prospecting, engagement and retention of membership for DaVita's on-

line medical professional and patient communities

* Development and implementation of effective loyalty programs and "win

back" strategies

* Analyze, optimize, and aggressively grow search engine accounts

* Identify, plan, and execute new value add operations for keyword

marketing

* Trend and traffic reporting, competitor analysis and reporting,

creative rotation and conversion analysis

* Supervision of online marketing budget

* Identification of online marketing opportunities, joint marketing

adventures, development of programs, promotions and giveaways targeted

at increasing online registration and driving traffic to the company's

website

smc networks - Irvine, California May 2005 to September 2005

Channel Marketing Administrator

* Developed, implemented, executed, and manage SMC's online store in

conjunction with the main headquarters, to ensure maximum visibility,

impact, and efficiency of our internet based marketing tool.

* Managed all aspects of Company email marketing campaigns. Including:

content, layouts, data and subscriber management, performance

analysis, reporting, and providing creative recommendations.

* Developed and executed a range of strategic marketing programs for

channel partners to generate awareness and sales leads for SMC

Networks' unified communications solutions through the channel.

* Implemented and maintained the marketing tools and aggressive customer

development strategies required to achieve product sales, standard

margin, and market penetration defined in our annual business plan.

* Ensured Company was commercially positioned for significant growth in

the targeted markets through promotional activities, prospecting,

presentations, sales tools, training, and education.

* Recommend tools/campaigns to drive market awareness, and assist in

joint marketing communications, and product marketing activities

needed to support Value Added Resellers, System Integrators, and

Strategic Technology partners.

* Independently developed and launched new Employee Purchase Program,

and SMC Networks' Trade-up program.

Contact this candidate