Customer Service Representative

Valencia Wells

*** ***** **

Kingstree SC *****

843-***-****

Objective: To obtain a challenging leadership position with a progressive

organization that will utilize my customer service and analytical skills

for improvement of processes and productivity.

Experience

WEST-AT-HOME LLC, San Antonio, TX 09/10/2007 - present

Customer Service Representative 800-***-****)

Answer a high volume of inbound calls from customers calling to have their

cell phone service activated, that needs technical support, or wanting to

apply funds to their prepaid account.

ACS Technologies, Florence, SC 08/20/2003 -08/07/2007

Customer Service Representative 843-***-****)

Answer a high volume of inbound calls, update client's information and

process form, check and software orders and scan them onto the network.

Process customer orders via phone, fax & internet in a call center

environment.

Client Logic/BellSouth, Kingstree, SC 12/2000-08/08/2003

Technical Support Specialist 843-***-****)

Provide world-class customer service technical support in an inbound call

center. Trouble-shoot Internet connections and outlook related problems on

Windows and Macintosh computers. Resolved customer issues on the first

call. Documented all activity systematically, handled a combination of both

inbound and outbound calls, and other duties as assigned.

Mega Force Personnel, Florence, SC 10/2000-12/2000

Hazard Insurance 843-***-****)

Input updates to stage payments to insurance companies/agencies. Makes

outgoing and receives incoming telephone calls from insurance companies and

agencies to update homeowner renewal policy information.

Education

Limestone College, Gaffney, SC present

Business Administration/Management

Everett Community College, Everett WA Certificate, 2007

Medical Coding/ Billing

Kingstree Senior High School, Kingstree, SC High School, 1987

Academic Studies

Skills

Word Perfect, Data Entry, Microsoft Office, Power point, Microsoft Excel,

Microsoft Access, Medical Coding/ Billing and Medical Transcription.

Reference available upon request

Contact this candidate