Manager Customer Service

Qualifications Summary

Dynamic, innovative, professional with a proven track record of achievement

and demonstrated success in delivering the highest standards of excellence,

seeking a career transition into the staffing/recruiting and human

resources industry. Energetic self-starter with outstanding interpersonal

and communication skills and key strengths in problem-solving and

streamlining procedures and increasing department efficiency through

establishing objectives, determining priorities, effective time management

and fostering cross-functional relationships. An exemplary track record of

success cultivated by an impassioned work ethic should indicate future

performance excellence. Extraordinary capacity to multitask, manage

competing priorities with ease while achieving organizational objectives.

Respected team leader with the innate ability to inspire confidence at all

levels.

Core Competencies

Customer Service ( Time Management ( Human Resources Functions ( Problem

Resolution

Employee Recruiting & Development ( Process Improvement ( Compensation

Negotiation

Marketing Strategy ( Program Management ( Regulatory Compliance ( Needs

Analysis

Interview & Communication Skills ( Employee Orientation & Retention ( Team

Mentor

Documentation Control ( Staff Training & Development( sales

Professional Experience

MDI Medical, Norcross, GA 2008-2009

MDI Medical is one of the leading rehabilitation therapy staffing firms

specializing in placing rehabilitation therapists and assistants into

travel, contract and permanent positions.

Medical Recruiter

Conducted extensive research in sourcing prospective contract employees.

Skilled in the recruitment, screening, testing, interviewing, hiring and

the negotiation of compensation packages, complete reference checks,

credentialing and orientation of potential contract employees.

o Proactive and proficient in the administration of comprehensive

programs toward improving the performance and ultimate retention of

employees.

o Source prospective candidates via 100 cold calls, referrals, internet

and job boards.

o Coordinate traveler on-boarding process, including extensive follow-

up.

o Administer programs directed toward improving the retention of

travelers.

o Proactive and proficient at using technology to efficiently seek out

and identify not only active but also passive candidates.

o Assure compliance with all regulatory/legal requirements and company

policies.

Homecomings Financial, Fort Lauderdale, FL 2006-2008

Homecomings Financial provides a wide range of home financing products.

Wholesale Account Manager

o Provided premium customer support, acting as client advocate in

conducting financial needs assessment, investigating potential

opportunities and providing optimum financing solutions.

First Horizon Home Loan Corp., Atlanta, GA 1997-2006

First Horizon National Corporation provides various financial services in

the United States. The company offers retail and commercial banking,

mortgage banking, and capital markets services.

Wholesale Account Manager

Provided strategic management of assigned territory and client base in the

generation of new and repeat business in various financial loan

opportunities.

o Consistently achieved goal of $8+ million in monthly sales.

o Investigated best possible solutions and rates for clients, assessing

potential risks for the client and the company.

o Led collaborative efforts in the identification for areas of

improvements in processes, assisting with developing visionary

marketing plans in the areas of advertising, product launches and

promotions, exhibitions and telemarketing campaigns.

o Led by example in the facilitation of turn around and successful sales

development strategies for the mortgage banking team.

Inside Sales Production / Junior Account Manager

Provided broker support in a broad range of financial loan and underwriting

guidelines and practices. Performed risk management services with

demonstrated expertise in resolving financial, loan and underwriting

issues.

o Provided extensive support to the Funding, Scanning, and Post-Closing

departments in the preparation of loan packages, issuance of funding

numbers, confirming accuracy of documentation and settlement

statements and aiding brokers/attorneys in the prompt resolution of

closing issues.

Senior Closer

o Assisted the Operations Manager in a broad range of closing functions

including documentation accuracy and control.

Education

Candidate for Bachelor's in Business Administration, 2010

DeVry University, Decatur, GA

Computer Skills

Microsoft Word ( Excel ( PowerPoint

Contact this candidate