Customer Service Manager

**** ******** ***

Mechanicsburg, PA *****

Phone 717-***-****

E-mail *********@*****.*** Dawn R. Nelson

Objective Obtain a professional position that will allow me

to apply my excellent organizational and customer

service skills with the goal of advancement into

management and leadership

Professional April 2009 - Present Nelson Restaurants

Experience Mechanicsburg, PA

Office Manager

Management of accounts payable

Accountable for tracking all facets of expenses and

consumables

Administrative support and scheduling for

proprietor

November 2008 - April 2009 Highmark Medicare

Camp Hill, PA

Provider Credentialing Specialist

Effective completion of provider credentialing for

new prospects

Conduit between the company and newly acquired

members

Troubleshoot and provide excellent internal

customer service

June 1996 - August 2008 Outback Steakhouse

New London, CT

Manager, Bartender, Trainer, Head Wait, Server

Responsible for ensuring excellent customer

relations

Accountable for profitability via quality service

and customer retention

Effectively developes employees to assure employee

satisfaction

July 2005 - July 2006 Graham Insurance, Inc

Westerly, RI

Associate Agent, Customer Service Representative

Generated new business while servicing existing

clientele

Managed the daily operations of the Westerly

satellite agency

Coordinated sales strategies for agency staff

Education 2006 Rhode Island Independent Agents

Association

Property & Casualty License

Completed licensing coursework required by law to

earn invitation to the State licensing exam and

earned P & C license.

1993 - 1997 University of Texas at Austin Austin,

TX

Major: Early Childhood Development

Interests Reading, Running, Cycling, Cooking, Gardening, Pottery,

Volunteerism

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