Sales Customer Service

JOHN FLETCHER PLATENIK

** ******** ***** / *********, *** York 14617

Home 585-***-**** / Cell 585-***-****

*********@*********.**.***

OBJECTIVE

Seeking a sales support/account management position in which my skills,

experience, and personal dedication will make a valuable contribution

to growth of sales, sales productivity, profitability, customer

satisfaction, and account retention.

STRENGTHS

Substantial, successful experience in sales support/account management

and customer service within world-class organizations. Exceptional

relationship-building skills; effective at developing excellent, high-

trust relationships with the sales team and customers. High degree of

initiative; disciplined. Experienced at working independently and as

part of a team. Articulate communicator and presenter. Dedicated to

making a maximum contribution to company success and customer

satisfaction.

KEY EXPERIENCE

Harris RF Communications 12/08 - present

Contract position to assist existing COMSEC team prepare for upcoming

Government audits.

*Secret Security Clearance Holder

GLOBALINX COMMUNICATIONS - Rochester, New York 7/07 - 12/08

Provider of VoIP video and telephone services to residential and

business customers worldwide.

Supervisor of Revenue Assurance

Lead a team of four revenue assurance specialists responsible for

collections on past due accounts in support of the sales team.

Highlights of Achievements To Date

( Recruited to Globalinx based on past successful experience in

collections management. Built Globalinx's first Revenue Assurance

Department. Established policies and procedures, hired an experienced

staff, and researched and selected third party collections vendors.

( Created a teamwork environment and high morale among team members.

Ensured that each revenue assurance specialist had the autonomy and

tools needed to do an outstanding job.

( Cleared a large inherited backlog of past due accounts.

( Currently collaborating with billing vendor to improve accounts

receivable systems, reporting, and reporting formats. Changes are

projected to provide more accurate customer data and account balances

for collections.

PAETEC COMMUNICATIONS - Fairport, New York 8/04 - 7/07

Premier provider of a full range of telecommunications services to

business customers throughout the U.S.

Supervisor of Collections 8/06 - 7/07

Team Leader 8/05 - 8/06

Led a collections team of 15 in support of the sales team.

Highlights of Achievements

( Consistently exceeded company goals for collections, remaining at 3%

or less of receivables and exceeding the industry standard of 4% while

also maintaining positive relationships with these customers.

( Hired, trained, and mentored seven collectors who proved to be top

performers.

( Contributed to team productivity by serving as the go-to person for

complex collection cases.

( Created a collections manual used to train newly-hired collectors.

JOHN FLETCHER PLATENIK

KEY EXPERIENCE

PAETEC COMMUNICATIONS - Supervisor of Collections / Team Leader

Highlights of Achievements (cont.)

( Hosted semi-weekly nationwide conference calls to update sales teams,

directors, and vice presidents on the collections progress of their

customers.

( Contributed to PAETEC's achievement of ISO 9001-2000 certification by

serving as maestro writer/auditor.

Received a Quality Honors Award from the CEO/President for this

accomplishment.

( Earned a "Q" Award for overall performance excellence. Nominated by

senior vice president.

Started with PAETEC as a collector, 8/04 - 8/05.

SKYTEL / Division of MCI - Rochester, New York 3/97 - 5/04

First provider of two-way paging services in the U.S.

Retention / Customer Account Executive 1/00 - 5/04

Customer Account Executive 2/98 - 1/00

Marketing Support Representative 3/97 - 2/98

Provided sales team support, inside sales, and upselling for add-on

services. Prepared sales materials.

Highlights of Achievements

( Earned the trust and confidence of the sales team and customers and

built excellent partnerships with them. Performed weekly reach out

calls to maintain customer relationships.

( Consistently achieved 125% or higher of quarterly sales goals through

effective consultative selling. Made a significant contribution to the

sales team's achievement of its quarterly sales goals.

( By providing outstanding post-sale support, ensured that contract

renewal goals were met.

( Traveled to accounts in Upstate New York and Canada to deliver sales

presentations and train customers.

PAGE NEW YORK / Division of Arch Communications - Rochester, New York

8/94 - 3/97

Company specializing in one-way paging for customers throughout New

York State and New England.

Customer Care Representative

Provided service and sales to walk-in customers. Served as direct

inside contact for select major accounts.

BAUSCH & LOMB - Rochester, New York 8/93 - 8/94

Premier manufacturer of optical products.

Customer Service Representative

Received orders for contact lenses from outside professional offices.

OTHER RELEVANT EXPERIENCE

Held sales support and customer service positions with Merkel-Donohue,

an office interiors company in Rochester, New York. In support of the

sales team, secured facility measurements at customer sites, designed

office interiors, and provided product recommendations/options and

sales quotes.

EDUCATION

Canidate for Associate in Applied Science in Retail Business

Management

State University of New York College at Canton

COMPUTER SKILLS

Word, Excel, PowerPoint, Outlook, Lotus, CMS customer database, and

Crystal Reporting sales software.

Contact this candidate