Customer Service Human Resources

Cell 786-***-****

*********@***.*** Karen A. Perez

Summary of Extensive background in Logistics Movements

Professional Imports/Exports

Qualifications Experienced Supervisor with expertise in Customer

Service

Claim Processing Management with CARCAM, LATAM and

Europe

Project management assignments

Participated in Cycle Count Reports.

Extensive knowledge with CFR 19 Customs Rules &

Regulations

Preparation of B/L, SED, Customs Clearance D/O, and

NAFTA.

Self training and development

Superb written and oral communication skills

Organizational and Strategic Planning & Reporting

Excellent analytical ability

Proven ability to meet specific, timed business

goals

Contract negotiation and compliance

Responsible for analysis of monthly, weekly, and,

daily collections

A/R and A/P reports

Proficient in Advance Excel, Microsoft (Word,

Access, PPW),

AS400, GUI, AMS, EDI, ABI, EDITRADE, ORACLE, SOME

SAP

Speak & Write fluently Spanish, English and some

French

Work experience 2007-2009 CMA CGM LLC

Miami, FL

Logistics Area Supervisor & Seal Management

Identifies equipment surplus and deficit areas

(equipment imbalances) in the region.

Arrange all Maritime orders request and

fulfillments.

Reconcile equipment requests from agents and

supplies equipment as per trade requirements and HO

approval.

Monitors empty loading performances and prepares

weekly & monthly reports.

Works with agents and HO towards reduction of

overage of equipment in their region. Monitors and

improves tracking performance and quality.

Produces weekly equipment reports, such as stock

summary, overdue reports, reefer forecast, and

calculates, monitors, and improves logistics KPIs.

Prepare Claims documentation for Total Loss by

providing full investigation and conclusion,

Enforces compliance with standing logistics

instructions, advisories and procedures to

agencies.

Travel to train and enforce protocol with all

agencies worldwide.

Heavy Customer Service provided to agencies from

the Regional office.

Material Purchase and Delivery to Agencies Supply

and Demand.

Prepare Payables and Receivables Journals and

reconcile accounts expenses.

2001-2007 Eagle Global Logistics

Miami, FL Imports Specialist III/Account Executive

Supervisor

Develop and maintain excellent service to internal

and external customers at all times.

Receive, review and process documentation for an

assigned base of accounts, including classification

and valuation of goods based upon prepared

guidelines. (Assign HTSUS for clearance, process

customs clearance, collect 3461 and prepare

transway for door delivery in a cost control

efficiency.

Assume responsibility for establishing specifics

new accounts as requested.

Processed invoicing the client, and collections of

receivables within defined Company time frame.

Measure Teams performance and identify transaction

P & L that require special handling.

2000-2001 Amerijet Int'l. Airlines

Miami, FL Imports

Supervisor/Interface Analyst

Directed all the functions for the Miami Import Hub

morning shifts, managed all Human Resources

Activities for my team.

Managed Interline Connections of cargo through

different modes of transportation according to

customers needs and timely matter

Arrange hub operations, cargo inspections,

inventory management and customer care.

Compiled and typed statistical reports for

measurements, P&L.

Responsible for handling the turning in of cash,

credit card transactions, and checks by providing

full ledger reports.

Review Contract for Interline shipments with

truckers, ocean and other airline carriers.

Coordinate special projects with government

entities such as Customs Countervailing Enforcement

and Trade Enforcement Teams with Homeland Security

(CET & TET).

Prepared all data for U.S Customs AMS system for

International and Domestic flights.

Assisted the Claims Department with any necessary

presentation to mitigate.

Maintain proper analytical reports of shipments and

discrepancies.

Education

2008-2012 Nova Southeastern University

Miramar, FL

MBA Business Administration

Graduated 2002 from Miami Dade Community College

in Miami, FL

Generic Law (A.A)

References Upon Request

Languages & English and Spanish / Excel, LOTUS 1-2-3, Microsoft

Skills XP, AS400, Oracle, etc., Hazmat Certified, Airside

Field Certification, Pivot Tables, Formulas.

Contact this candidate