Human Resources Resource
Resume:
Marcia Ross
*** *** ********** ***** ***********, IL
***** ****.*******@*****.*** Phone: (217)
Alt: 217-***-****
OBJECTIVE:
I am seeking a position that will utilize my Human Resources experience and
knowledge while allowing me the opportunity to learn and grow in other
areas.
EXPERTISE AND ACHIEVEMENTS:
Turnover reduction
Employee Opinion Survey improvements
Decrease time to fill open positions
Developed variable staffing strategies for changes in
business levels
Decreased grievances through problem resolution and up and
down communications
EMPLOYMENT HISTORY:
2003
to
2010
2000
to
2002
1999
to
2000
1987
to
1999
1984
to
President Abraham Lincoln Hotel Springfield, IL
Director of Human Resources
Responsible for all aspects of the Human Resource Function. This includes
but is not limited to: recruitment, policy development and administration,
wage and salary/benefits administration, application of all policies. In
addition, I was responsible for all Employee Award Programs, the Employee
Opinion Survey, Employee Morale Programs, including activities and all
employee meetings and rallies.
Refreshment Services Inc. Springfield, IL
Director of Human Resources
Started Human Resources Department for this 8 location soft drink
franchise, some locations were union. Developed policies and insured they
were followed consistently. Investigated
and implemented new 401(k) Plan. Visited all locations to open lines of
communication between the locations and the Corporate office, increasing
morale and more efficiencies.
Levi, Ray and Shoup Springfield, IL
Human Resources Manager
Responsible for the administrative duties relative to benefits, policies,
orientation and positive employee relations. Planned and led record setting
United Way Pacesetter
Campaign. Was responsible for all donations and sponsorship requests for
owner. Worked with broker to implement benefit changes and ensured that
employees received clear and accurate communication regarding their
benefits, through various communication methods. Conducted new employee on
boarding. Developed an HR helpline. Researched, wrote and trained managers
on Diversity.
Doctors Hospital Springfield, IL
Director of Human Resources
Planned, coordinated and directed all aspects of the Human Resources area.
Some of those were: budgeting, hiring, discipline, wage and salary
development and administration, policy development, benefits purchase as
well as implementation administration. Functioned as
the Administrative Representative to the Dietary, Cardiopulmonary,
Radiology, Housekeeping, Physical Therapy, Security and Risk
Management/Education Departments.
Doctors Hospital Springfield, IL
1987
EDUCATION:
Human Resources Assistant
1979 Illinois Wesleyan University Bloomington, IL
Bachelor of Arts Business Administration
CERTIFICATIONS:
Professional in Human Resources (PHR) Certification
PROFESSIONAL AFFILIATIONS:
Society for Human Resource Management (SHRM)
SPECIALIZED SKILLS:
Tested and Certified as a Professional in Human Resources
(PHR) by the Society for
Human Resource Management (SHRM). Confident decision maker.
Excellent Recruiter.
Successful communicator (written and oral). Expert knowledge
in Human Resources.
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