Human Resources Customer Service
Resume:
Maria Cioffi-Krause ** Sherrard Street, East Hills, NY 11577-1712, cell 516-
PROFILE
. High-energy professional with demonstrated success in crafting a
strategic Human Resource focus which is business and client driven,
. Proven internal consulting skills supported by diverse background in
compensation, benefits, employee relations, payroll and recruiting.
. Areas of expertise include guiding business through cultural and
organizational changes by developing and championing people.
. Steering executive management through dynamic Human Resource issues by
providing innovative consulting.
. Working with clients to facilitate problem identification and resolution
using creative, non-traditional approaches.
. Building and leading high performing cross-functional teams.
. Proven ability to develop and implement procedures that enhance
efficiency for the organization.
. Strong skills in Computers. Management/Business skills include
time/project management.
. Knowledge of Federal and State Labor Laws.
. Possess excellent analytical and trouble shooting skills.
PROFESSIONAL HISTORY
Eihab Human Services Inc., Springfield Gardens NY
3/07-Present
Medical Facility providing care to adults with special needs
Director of Human Resources
Total control of personnel, employee relations, benefits administration,
and compensation functions within the organization. Implement personnel
policies and procedures for new and existing employees for which outlines
the organization objectives and rules.
. Oversee the screening of candidate's policies to ensure that high
standards in the recruiting process are being met.
. Oversee the implementation of training programs for all departments
within the organization
. Developed the Policy Manual and Code of ethics for the Company
. Design job descriptions for a variety of exempt and non-exempt positions
. Institute Employee Relations functions to address performance issues,
complaints and policy changes
. Improved organizational performance by introducing new performance
appraisal which quantified goals and better measured annual performance
contributions.
. Improved organizational performance by delivering performance management
and selection training
. Developed strategies for senior executives to create highly competitive
cultures and productivity initiatives after restructuring
. Develop and delivered training on sexual harassment, interviewing,
managerial (team building, time management etc.) and performance
appraisals.
. Conduct Human Resources Compliance reviews and recommend corrective
action
. Coach and consult senior management on succession planning and other
strategic HR issues.
. Lowered employee litigation costs and exposure by deploying alternate
dispute resolution process.
. Lowered costs per hire through more effective sourcing strategies
. Improved efficiency in staff hiring and lowered average number of days to
fill a position
H. Isaacsons Inc. Long Island, NY
Wholesaler/Distributor
Consultant
3/06- 2/07
. Worked on business development projects with Senior Management
. Develop the Company website
. Other projects as assigned by senior management
The Reserve Funds, New York, N.Y. (currently known as Double Rock Corp.)
2/01-2/06
Asset Management Company
Vice President of Human Resources
Total control of personnel, employee relations, payroll, benefits
administration, and compensation functions within the organization.
Implement personnel policies and procedures for new and existing employees
for which outline the organization objectives and rules.
(Established an efficient end to end recruitment process blueprint for
attracting qualified talent, posting and advertising positions, screening,
Interviewing, hiring and retaining staff.
(Lowered costs per hire through more effective sourcing strategies
(Formulate, administer and maintain all facets of employee benefits and
pension plan, including communications, disclosure requirements and
government compliance.
(Prepared analysis of insurance costs in light of benefits requirements
and renegotiated contracts with various insurance carriers resulting in
savings to general assets.
(Authorized an objective based, computerized performance appraisal program
and implemented a merit salary adjustment system.
(Managed, track and resolved Employee Relations issues
(Formulated policy statements and insure compliance with federal, state and
city equal opportunity/discrimination regulations.
(Organized the installation of an automated HR, time/attendance and payroll
system
(Developed and maintained strong partnering relationships with senior
management to meet Human Resources program requirements and achieve
strategic business goals
(Supervised, train and mentor the Human Resources staff
(Supervised Human Resources, payroll staff and administrative support
services
(Advised senior management on hiring, legal and employee relation's issues.
(Worked on succession plans, motivational programs ect.,
(Assisted in the development of the Company website
(Prepared turnover reports for senior management and worked on retention
programs for the Company.
AFTRA, New York, N.Y
Investment Company provides health and retirement benefits
Director 3/97-
1/01
Total control of personnel, employee relations, labor relations, payroll,
benefits administration, compensation functions within the organization:
which consists of 250 employees in the New York Office and 30 in the Los
Angeles Office.
Implemented personnel policies and procedures for new and existing
employees for which outlined the organization objectives and rules.
. Oversaw the screening of candidate's policies to ensure that high
standards in the recruiting process were being met.
. Oversaw the implementation of training programs for all departments
within the organization
. Involved in designing/upgrading computer systems, in the organization.
. Worked closely with attorneys on arbitration issues and other legal
related matters
. Involved in Collective Bargaining negotiations
GoodTimes Companies, New York, N.Y.
1/95-1/97
Wholesaler/Distributor
Associate Director of Human Resources
Total control of personnel, employee relations, payroll, compensation and
benefits administration within the organization which consisted of 550
employees in the New York Office and 450 in the New Jersey Office.
. Total control of hiring, firing, employee relations issues
. Instituted screening candidate's policies to ensure that high standards
in the recruiting process were being met.
. Implemented training programs for all departments within the organization
. Implemented personnel policies and procedures for new and existing
employees which outlined the organization objectives and rules.
Medicis Pharmaceutical, New York, N.Y. (Company relocated to Arizona 2/95)
2/89-1/95
40 million dollar company (distributor of dermatologic products)
Operations and Human Resources Manager
Total control of personnel, employee relations, payroll, compensation and
benefits administration within the organization.
. Developed procedural policies for credit & collection, accounts
receivable, customer service, facility and sales departments
. Hired and trained staff in areas of collection, customer service,
accounts receivable, office support staff, and sales
. Active with the National Association Of Credit Managers and attended all
meeting as available
. Developed systems controls for various departments to measure
productivity levels
. Prepared monthly and annual budgets
. Implemented training programs for all departments within the organization
Kay & Partners, New York, N.Y.
9/85-2/89
200 million dollar company, Advertising Agency
Assistant Manager
. Contributed to the development of financial policies; implemented
training for Accounting staff
. Supervised accounting staff, reviewed monthly financial reports
. Acted as liaison between management and clients, attended weekly
management meetings
EDUCATION Baruch College, New York, N.Y. - Field of Study Finance
Bachelor Degree, in Human Resources, Empire State
College, Old Westbury, New York
2000 Cornell University, New York, - Labor Relations Law and
Collective Bargaining Agreements
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