Customer Service Manager

DOUGLAS P. UZELAC

***** ******** **.

Land O Lakes, FL 34639

Home: 813-***-**** or Cell 813-***-****

****.******@*********.***

PROFESSIONAL PROFILE

A Strategic, Performance-Driven, and Proactive Leader with a proven track

record of innovation and problem solving in diverse leadership roles.

Recognized for successful project management entailing Plant Management,

Inventory Management, Scheduling, Lean Manufacturing, Purchasing and

Customer Service, with (2) MRPII Implementations, (2) ISO 9002

implementations to certification, (1) ISO 9001 Certification, Six Sigma and

5S training.

AREAS OF EXPERTISE

Project Management Team Facilitation Purchasing

Continuous Improvement System Installation Expense

Control

Policy/Procedure Development Customer Service

Logistics

Training/ Development Inventory Management

Negotiations

PROFESSIONAL EXPERIENCE

L-3 COMMUNICATIONS,, St. Petersburg, FL 2005-

2009

Security & Detection Systems is the premier provider of advanced systems

for inspecting

checked baggage, checkpoint screening and cargo and border security

SR. MATERIALS ANALYST

Responsible for the creation of departmental metric measurements

. Developed the first performance metrics in the division

. Directed the conversion to the company database from a manual system

. Leader in the redesign of the Customer Service/Logistics Departments

resulting in improvements in order entry, inventory planning and on-

time

shipping performance

CONVERGENT LABEL TECHNOLOGY, Tampa, FL 2003 - 2005

Manufacturer of advanced weighing, labeling, labeling and system

integration equipment

PLANT MANAGER

Responsible for all aspects of plant operation consisting of 150 employees.

. Hired as a Planner Buyer to reduce inventory by $1mm in 3 months

which was accomplished.

. Promoted to Customer Service, Purchasing and Logistics Manager

after 2 months and again to Plant Manager after 8 months of

employment.

SELF EMPLOYED CONSULTANT, Rochester, NY 2002

CONSULANT

. Started systems implementation consultant business for MRP, ISO and

Lean Manufacturing Systems.

DOUGLAS P. UZELAC 813-***-**** Page 2

AMERICAN PACKAGING CORPORATION, Rochester, NY 2000 - 2002

An integrated flexible packaging converter that services the Food,

Beverage, Medical, Personal Care, Household, Pet Food, Agricultural

Chemical, Lawn & Garden and other Specialty markets.

LOGISTICS MANAGER

Managed the Customer Service, Scheduling and Materials Procurement

Departments.

. Developed and implemented an AS-400 Bill-of-Materials program to

calculate material requirements for an order, which was being done

manually.

. Developed Supplier Rating System as Divisional Purchasing Manager for

all raw and sub-assembly materials to reduce costs and improve

delivery performance.

ADDITIONAL / REVELANT INFORMATION

Earlier career history reflects progressive management roles in Fortune 500

manufacturing companies including

PECHINEY PLASTIC PACKAGING (formerly American National Can Co.),

OPERATIONS PLANNING MANAGER: (1996 - 2000)

. Increased overall facility earnings from <$300M> to $1.5MM within one

year through the improvement and upgrading of existing systems based

on $35MM in sales.

PRODUCTION PLANNING MANAGER: (1994 - 1996)

. Maintained an outstanding 99% on-time delivery goal rate and

acknowledged customer orders in less than 48 hours from five days.

MASTER SCHEDULER: (1989 - 1994)

. Increased monthly production on-time performance to 99% from 92%,

including reducing inventory by $5MM and improving overall quality to

meet established goals.

MRPII IMPLEMENTATION TEAM LEADER: (1988 - 1989)

. Selected to be the Project leader for the successful implementation of

an MRP II system from a manual system in 6 months

MATERIALS MANAGER: (1986 - 1988)

. Introduced procedures to meet aggressive performance goals

RELIANCE ELECTRIC CORPORATION

Additional Management experience at Reliance Electric, encompassing the

roles of Materials Manager, Sales/Marketing Manager, Warehouse Manager,

Materials Planner and Electrical/Mechanical Draftsman. Also held the

position of Chemist at Metal Finishers Inc.

EDUCATION

Bachelor of Science, Marketing Management, Lake Erie College

WILLING TO TRAVEL / RELOCATE

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