Sales Management
Resume:
Charlene Dykes
Rock Hill, SC *9730
*************@***.***
SUMMARY
Highly regarded Financial Manager with 12+ years experience in Business
Analysis Management in an extremely competitive industry. Proven ability
to implement strategies that improve client services and increase revenue
stream. Analytical and organized; with the ability to identify needs and
implement effective solutions. Skilled at matching client and financial
advisor to assure a "good fit" and high rate of closings. Dynamic leader
strongly committed to working with colleagues to achieve goals. Areas of
expertise include:
Customer Development Marketing/Business Development
Trust Management Customer Retention Strategies
Mutual Fund Sales Management Asset Management
High-Level Relationship Management Maximizing Productivity
Internal Management Project Management
Business Analysis Computer Literate
PROFESSIONAL EXPERIENCE
STANFORD TRUST COMPANY RECIEVERSHIP 2008-Present
Vice President/North America Trust Operations Manager/Business Analyst
. Provided strategic and tactical support by analyzing and interpreting
supporter and financial data in order to make recommendations on strategy
development and decision making
. Expert knowledge of SEI Trust Accounting System; Implemented and
monitored Forensic Accounting
. Managed conversions to Merrill Lynch, Oppenheimer, Northern Trust, Bank
of America, Sterne Agee Financial, Global Bridge Financial and The
Entrust Group, Inc
. Managed Trust Tax processing with Thomson Reuters and tax conversion to
Successor Trustees'
. Coordinated and submitted weekly/monthly conversion progress reports
. Reviewed and completed monthly revenue recognition
. Ensured Project Managers and Senior Executives are aware of risks
identified during conversions
. Participated in SEI Beta testing, resolved technical issues with new
products prior rolling out to SEI clients
. Prepared and provided necessary financial information (i.e. retention and
review of final invoices) and other related financial
information/documentation to closeout the company
. Prepared detailed Excel and PowerPoint presentations to include financial
and operational analyses, utilizing data and reporting tools, for the use
of senior management and project teams
. Analyzed current business system, electric and manual, triggering
event(s) inputs to systems, secondary products and activity flow;
recommended and initiated system testing
. Interacted with Contracts, Accounting, Program Managers and Business
Managers regarding project related issues
. Created project initiation to ensure proper contract set-up and
definition of appropriate billing and revenue streams
. Worked with clients, colleagues, and Relationship Managers to establish
and maintain new accounts; reviewed/summarized trust agreements and
estate planning documents governing client relationships;
performed/supervised trust administrative duties and responsibilities set
forth in trust agreements; reviewed client and regulatory reporting; and
exercised discretion in approving distributions from trust and estate
accounts
. Managed Settlement & Asset Collection responsibilities include
collection/marshalling of incoming assets, income verification and
settlement, distribution of outgoing assets, control an maintenance of
account rebalancing, processing due to mergers, acquisitions, and stock
splits
. Managed Fee Processing/Charged responsibilities include daily cash
management of all trades, reconcilement of all money market funds,
pending of trades to the system, affirming trades to custody system, fee
charges/collections, oversight of client cost basis
. Responsible for the preparation and accurate filing of federal and state
corporate, partnership and trust tax returns. Assisted in any tax audits
and tax research projects and streamlined tax reporting flows when
possible
. Managed $398 billion in assets and communicated daily with trust
administrators and outside investment managers for trade coordination,
corporate reorg/actions/changes, resolution of open issues dealing with
administrative transactions, operational transactions, account set ups
and tax matters
. Coordinated and managed administrative processes; analysis and
development of procedures and programs. Met with company personnel to
explain plans' benefits and processes
. Managed the internal & FDIC audits; Knowledgeable of ERISA and Securities
compliance processes and practices; Researched, reviewed and adhered to
Federal/State and local regulations and laws
. Managed Fee Processing/ calculated quarterly Financial Advisor
commissions
. Coordinated efforts with a cross-functional team to develop models and
processes that ensured compliance with the Controller {Sarbanes Oxley
Law}
Significant Accomplishments:
> Developed Stanford Trust Company Policies and Procedures
> Trained Stanford Trust Employees; SEI Trust Accounting System and
Policies and Procedures
> Managed Seven Conversions and Developed Strategy to Liquidate
Company
CORE SKILLS
Analyze and Understand the Business Problems
Identify and Document Requirements
Communicate Effectively (Written/Verbal)
Manage Client Relationships
Facilitate Discussions
Negotiate and Build Consensus
Model Data and Processes
Plan and Manage Activities
Facilitate and Develop Business Strategy
Understand and Manage Organizational Change
CAROLINA FIRST BANK, Columbia, S.C. 2006-
2008
Vice President/Branch Manager/Treasury Business Analyst
. Developed and Rolled Out Inside Sales for Treasury Management
. Developed and integrated specific market and tactical plans for retail
consumer and small business and achieved overall business plan/budget
. Achieved branch deposit volume production, product sales goals, line of
business referral goals, loan volume production goals and credit life
penetration goals through the consistent application of related sales
skills
. Originated quality consumer loans by interviewing loan applicants,
gathering necessary loan underwriting data, conducting credit
investigation and analysis of requests, completing credit scoring model,
originating and closing all loan documents, clearing collateral
exceptions, and obtaining proper loan approvals
. Ensured the efficient flow of operations within the branch through
proactive branch management
. Primary responsibility for the "out bound" sales effort to expand the
bank's deposit base
. Demonstrated a thorough knowledge and aptitude in all aspects of deposit
sales including, product knowledge, operational processes, account
analysis, cash management services, internet banking and alternative
delivery channels used and promoted by the bank
. Undertook outbound calling efforts to prospects designed to convert them
into customers
. Represented the bank in the community and maintained a business referral
network
. Identified cross selling and referral opportunities to commercial lenders
and other departments within the bank Follow-up on client and commercial
lender referrals to ensure the overall bank reaches its deposit goals
Significant Accomplishments:
> Trained Bank Employees ABA Principles of Banking
> Trained Bank Employees ABA Principles of Trust
> Developed and Implemented Treasury Management Inside Sales
> Recommended and Initiated System Testing
CORE SKILLS
Analyze and Understand the Business Problems
Identify and Document Requirements
Communicate Effectively (Written/Verbal)
Manage Client Relationships
Facilitate Discussions
Negotiate and Build Consensus
Model Data and Processes
Plan and Manage Activities
Facilitate and Develop Business Strategy
Understand and Manage Organizational Change
FIRST CITIZENS BANK, Columbia, S.C. 1995-
2005
Vice President/ Trust and IRA Advisor/Trust Operations Manager/Business
Analyst
. Provided strategic and tactical support by analyzing and interpreting
supporter and financial data in order to make recommendations on strategy
development and decision making
. Expert knowledge of AutoTrust/SunGard Charlotte Accounting System
. Coordinated and submitted weekly/monthly conversion progress reports
. Reviewed and completed monthly revenue recognition according to Human
Resources implemented strategy
. Ensured Project Managers and Senior Executives are aware of risks
identified during conversions
. Participated in SunGard Trust Beta testing, resolved technical issues
with new products prior rolling out to clients
. Prepared and provided necessary financial information (i.e. retention and
of review of final invoices) and other related financial
information/documentation to closeout the company
. Prepared detailed Excel and PowerPoint presentations to include financial
and operational analyses, utilizing data and reporting tools, for the use
of senior management and project teams
. Interacted with Contracts, Accounting, Program Managers and Business
Managers regarding project related issues
. Created project initiation to ensure proper contract set-up and
definition of appropriate billing and revenue streams
. Worked with clients, colleagues, and Relationship Managers to establish
and maintain new accounts; reviewed/summarized trust agreements and
estate planning documents governing client relationships;
performed/supervised trust administrative duties and responsibilities set
forth in trust agreements; reviewed client and regulatory reporting; and
exercised discretion in approving distributions from trust and estate
accounts
. Managed Settlement & Asset Collection responsibilities include
collection/marshalling of incoming assets, income verification and
settlement, distribution of outgoing assets, control and maintenance of
account rebalancing, processing due to mergers, acquisitions, and stock
splits
. Responsible for the preparation and accurate filing of federal and state
corporate, partnership and trust tax returns. Assisted in any tax audits
and tax research projects and streamlined tax reporting flows when
possible
. Managed $398 billion in assets and communicated daily with trust
administrators and outside investment managers for trade coordination,
corporate reorg/actions/changes, resolution of open issues dealing with
administrative transactions, operational transactions, account set ups
and tax matters
. Coordinated and managed administrative processes; analysis and
development of procedures and programs. Met with company personnel to
explain plans' benefits and processes
. Managed the internal & FDIC audits; Knowledgeable of ERISA and Securities
compliance processes and practices; Researched, reviewed and adhered to
Federal/State and local regulations and laws
. Managed Settlement & Asset Collection responsibilities include
collection/marshalling of incoming assets, income verification and
settlement, distribution of outgoing assets, control an maintenance of
account rebalancing, processing due to mergers, acquisitions, and stock
splits
. Managed Fee Processing/Charged responsibilities include daily cash
management of all trades, reconcilement of all money market funds,
pending of trades to the system, affirming trades to custody system, fee
charges/collections, oversight of client cost basis
. Managed and Administrated FCB IRA accounts
. Managed all Corporate Trust accounts
. Coordinated efforts with a cross-functional team to develop models and
processes that ensured compliance with the Controller {Sarbanes Oxley
Law}
. Managed Stock Transfer/Registrar issues for twelve banks
. Managed Bank shareholder proxy meetings for twelve banks
. Managed $998 million in assets and daily communicated with trust
administrators and outside investment managers for trade coordination,
corporate reorg/actions/changes, resolution of open issues dealing with
administrative transactions, operational transactions, account set ups
and tax matters.
. Coordinated efforts with a cross-functional team to develop models and
processes that ensured compliance with the Controller {Sarbane Oxley Law}
. Coordinated and managed administrative processes; analysis and
development of procedures and programs. Met with company personnel to
explain plans' benefits and processes
. Researched, reviewed and adhered to Federal/State and local regulations
and laws
. Responsible for internal & FDIC audits; Knowledgeable of ERISA and
Securities compliance processes and practices
. Recommended and initiated system testing
. Managed Fee Processing/ calculated Financial Advisor commissions
Significant Accomplishments:
> 1997, 1998, 1999 FCB Top Sales Award and 2002 FCB Banker of the Year
Award
> Developed Trust Operations Policies and Procedures
> Managed and Facilitated Trust Conversion; Acquisition of Citizens Bank
(2002 - 2003)
> Managed and Facilitated Trust Conversion; Acquisition of First Bank &
Trust of GA (2002 - 2003)
> Managed and Facilitated Trust Conversion; Retirement Accounts to
Federated (2003 - 2004)
> Managed and Facilitated Trust Conversion; Acquisition of Bank of Toccoa
(2003 - 2004)
> Managed and Facilitated Trust Conversion; Acquisition of People's
Community Bank (2004 - 2005)
CORE SKILLS
Analyze and Understand the Business Problems
Identify and Document Requirements
Communicate Effectively (Written and Spoken)
Manage Client Relationships
Facilitate Discussions
Negotiate and Build Consensus
Model Data and Processes
Plan and Manage Activities
Facilitate and Develop Business Strategy
Understand and Manage Organizational Change
DYKES IGA, Vidalia, GA 1981-1995
President/Owner/Business Analyst
. Developed financial and operational analysis, utilizing data and
reporting
. Conducted and directed the analysis of highly complex business problems
and solved with automated systems
. Provided technical assistance in identifying, evaluating and developing
systems and procedures that were cost effective
. Provided training, resolved questions and recommended changes
. Recommended and initiated system testing
. Implemented technology to re-engineer technical processes for greater
efficiencies.
. Provided direction and guidance to less experienced staff
Significant Accomplishments:
> One of the First Businesses to Implement the "Bar Code" Pricing/Inventory
> Tripled Sales Within the First Two Years of Business
CORE SKILLS
Operational Management
Team Building and Leadership
Problem Resolution
Written/Verbal Communication
Brand Loyalty/Corporate Image
Customer-Driven Management
Maximizing Productivity
Training/Skills Development
Education and Training
UNIVERSITY OF PHOENIX Currently
Enrolled
Bachelor of Science in Business Administration
VILLANOVA UNIVERSITY, Tampa, FL
2010
Master Certificate in Business Analysis
MIDLANDS TECHNICAL COLLEGE, Columbia, SC
2005
Certified Financial Planner CFP
CANNON FINANCIAL INTSITUTE, Notre Dame University, CSOP III
2005
CANNON FINANCIAL INSTITUTE, Notre Dame University, CSOP II
2004
CANNON FINANCIAL INSTITUTE, Boston University, CSOP I
2003
AMERICAN BANKERS ASSOCIATION
Management Skills
2002
Trust Operations 2001
Principals of Bank Operations
2000
SOUTHEASTERN TECHNICAL COLLEGE
Vidalia, Georgia 1993
Associates in Finance
ROCKHURST UNIVERSITY NATIONAL SEMINARS
*Creative Leadership
*Business Grammar for Busy Professionals
*Managing Projects and Priorities
*Management Skills
*Communicating with Tact and Skill
*Fundamentals of Effective Project Management
*Essentials of OHSA Compliance 2002 *Time
Management & Organizational Skills
*How to Excel at Supervising People *How to
Handle Unacceptable Behavior
*Communicating with Tact and Finesse *Management
and Leadership Skills
*How to Handle Difficult People
*Coaching, Mentoring & Team-Building Skills
Memberships:
> Financial Planning Association
> International Institute of Business Analysis
> Parenting Partners-Board of Directors/Treasurer
> National Association Investment Council/Board of Director
> American Association of University Women
> National Association of Female Executives
> First Baptist Church of Columbia
> Cambridge Who's Who
References Upon Request
Contact this candidate