Sales Customer Service
Resume:
David Frierdich
St. Louis, Missouri 63146
********@***.***
________________________________________________________________________
Professional Summary
Sales Professional with extensive expertise in total operational
responsibilities; ability to serve as catalyst for increased revenue and
positive change; establish rapport and credibility in managing customer
accounts.
Professional Experience
Bankers Life and Casualty Chesterfield, MO 2010-Present
Insurance sales agent in Missouri servicing the senior population with
quality products for the life of their retirement.
. Skilled in developing customer appointments to generate sales
. Develop customer-based solutions to contribute to client's unique
needs
. Responsible for generating the sales and accuracy of all client
information
Sears Holdings Rock Hill, MO 2009-Present
Sales Associate at the Home Appliance Showroom for a leader of quality
appliances for the entire home.
. Skilled in all facets of retail sales accounting for increased
store sales.
. Develop customer solutions based on individual needs utilizing
sales research
Nat Sherman, Inc. Fort Lee, NJ 2008-2009
Regional Accounts Manager in Missouri and Kansas for the leader of premium
cigarettes and cigars in the U.S. and Europe.
. Develop customer-based solutions for additional placement of
product resulting in a 42% increase in distributor's overall sales.
. Developed new customer routes and increased sales for the Missouri
and Kansas territories.
. Skilled in maintaining customer account records, organizing sales
trips, trade shows and ordering new product to improve
manufacture/customer performance.
. Conducted cold calls and completed individual and group
presentations designed to generate increased sales performance.
John Middleton, Inc. King of Prussia, PA 2007-2008
Account Sales Manager in Illinois, Missouri, and Iowa for the #1 domestic
cigar manufacture in the U.S.
. Prospecting potential sales opportunities for increased revenue
that resulted in a territorial increase of 38%.
. Develop customer solutions based on needs utilizing promotional
programs.
. Skilled in maintaining account records, organizing sales trips and
trade shows for positive efficiency.
. Design power-point presentations utilizing business reviews and
statistical information to assist clients in monitoring current
market trends.
Fitness & Rehab Products Chesterfield, MO 1985-2007
Sales Manager responsible for developing marketing strategies in
Illinois and Missouri for both the sales and service team.
. Skilled in all components of retail sales to increase efficiency.
. Designed and presented personalized rehabilitation packages for
specific areas of needs for Hospitals, Rehabilitation Centers and
Extended Care Facilities to improve overall wellness of every
client.
. Developed instructional programs, following the purchase of
equipment, for rehabilitation centers to ensure maximum usage.
. Primary buyer for all fitness equipment to maintain allotted
inventory.
. Served as Customer Service Representative and Service Division
Supervisor focusing on complete customer satisfaction.
. Pioneered wellness/fitness programs for clients involved in
wellness programs.
. Responsible for all aspects of office management for accuracy of
all data.
Education/Certifications
. M. Ed. University of Missouri-St. Louis
Administration
. B. S. University of Missouri-St. Louis Physical
Education
. Graduated Summa Cum Laude (3.8 grade point average)
. Gold Brick Award (Graduated 1st in major)
. Missouri Licensed Producer (Life / Accident and Health / Long Term
Care)
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