Customer Service Manager

Ericka L. Hein, PHR

**** ***** **** **.

Nashville, TN 37209

Cell Phone: 616-***-****

********@***.***

EXPERIENCE

Human Resource Manager February 2008-Present

Moiron, Inc.

. Advised management in appropriate resolution of employee relation issues

. Recruited, interviewed, tested, and selected employees to fill vacant

positions

. Planned and conducted new employee orientation

. Administered performance review program to ensure effectiveness,

compliance, and equity within organization

. Conducted investigations of accidents and prepared information for

MIOSHA, OSHA, and insurance carrier

. Administered benefits program as well as conducted open enrollment every

year

Intern August 2007-February 2008

Sparrow Health Systems -HR Learning and Organizational Development

. Assisted with coordinating and executing professional development

workshops for Sparrow Leadership

. Designed and employed engagement improvement plan

. Developed computer based training and classroom materials

. Designed PowerPoint presentations for senior leaders

Concessions Student Supervisor July 2005-December 2007

Forest Akers Golf Course-Michigan State University

. Facilitated new employee training

. Responsible for consistent delivery of quality customer service

. Audited food and beverage department invoices

. Maintained spreadsheets for budgeting

Customer Service Representative October 2006-August 2007

Chemical Bank

. Managed the bank database to view and change customers' personal and

financial information

. Maintained absolute security of confidential information on a routine

basis

. Utilized Microsoft Office experience to update and improve bank forms

and spreadsheets

Government Documents Student Office Manager August 2002 -

May 2006

Michigan State University Library

. Interviewed, hired, and trained new student employees each semester at

the MSU Library

. Functioned in a leadership role for the Processing and Acquisitions Team

. Maintained personnel files in accordance with MSU library policies

. Ensured the quality and accuracy of final database work of library

students and supervisors

. Coordinated projects for the Processing and Acquisitions team

EDUCATION

Michigan State University, East Lansing, MI August

2006

B.S. in Human Resources and Society -Interdisciplinary Studies in Social

Science

. Concentration in Economics and an Emphasis in Business

LEADERSHIP ACTIVITIES

. Member of the Holmes Hall Orientation Team (2003)

. Walker Student Ambassador to Colac, Australia (2002)

Contact this candidate