Customer Service Manager

Denise Chin Flores

***** ** ** ******, *** *** Miami, FL 33157 305-***-**** ******.***@*******.***

SUMMARY Motivated, goal-oriented, and highly organized undergraduate seeking to

develop and implement leadership skills. Eager to provide unique ideas and top

quality assistance to ensure a competitive advantage in any organization.

Offering computer proficiency, leadership experience and an understanding of

organizational strategies to help obtain corporate objectives.

EXPERIENCE

RLM Services, Inc.

Jan. 2008 – Oct. 2008

Miami, FL

Reliable and Loyal Management – A Leading Government Staffing Agency

Recruiting Associate: Successfully staffed and managed healthcare and business personnel,

providing medical services for approximately 60 different Government medical facilities and

military Medical Treatment Facilities in 40 different states on contract.

Develop and post advertisements to seek out candidates for vacant positions.

Field incoming calls for new prospects.

Act as a liaison between potential employees and employers from application to hire.

Prepare new hire packages containing contract of employment, employee manual and other

essential documentation.

Verify background checks, certifications, and licensures on all potential employees.

Update and maintain spreadsheets to manage the status of all pending applicants.

Aug. 2004 – Aug 2005

Australian Embassy Trinidad, W.I

Australian High Commission

Events Coordinator/Resident Manager: Facilitated with the everyday operations and functions

at the residence of the High Commissioner.

Supervised staff responsible for the daily maintenance of the residence and grounds.

Planned and coordinated multiple functions held at the residence.

Responsible for the employment/termination of any staff at residence.

2002 - 2004 Conduct daily maintenance checklist of functions and inventory.

Trinidad and Tobago Hospitality and Tourism Institute Trinidad, W.I

Various Restaurants

Maitre’D/Bartender/Waitress/Cook

Accurately and timely executed orders and sales while developing rapport with customers.

Answer guest questions; make recommendations and up-sell when possible.

Provided back-up for line-cooks when needed.

Greet and seat customers upon entering restaurants.

EDUCATION City College – Miami, FL

Bachelors Degree in Business Administration Management, 2007

Honors – Cum Laude

Associate Degree in Business Administration Computer Applications, 2001

Honors – Cum Laude

Trinidad and Tobago Hospitality and Tourism Institute – Trinidad and

Tobago

Associate in Food and Beverage Management, 2004

SKILLS MS Office (Word/Excel/PowerPoint), Internet and Email. Customer Service,

Events Coordination and Monetary Transactions.

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