Customer Service Office

Master - Ms. Randy Adams, Microsoft Certified Application Specialist, Office 2007

*********@*******.***

OBJECTIVE

To obtain a position as a Recruiter for a staffing agency

EDUCATION

Bowling Green State University Bowling Green, OH

Bachelor of Science in Elementary Education

Master - Microsoft Certified Application Specialist, Office 2007 Bellevue, WA

MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook

Green River Community College Auburn, WA

Multi-Media Design Certification

SUMMARY OF QUALIFICATIONS

14 Successful years teaching /marketing Microsoft Office within adult education from non profit to corporate.

Teach WIN XP, Internet, and Microsoft Office 2007: MS Word, MS Excel, MS Access, MS

PowerPoint, MS Outlook; Web Design, Digital Imaging, HTML and Keyboarding.

Excellent written and verbal communication to a diverse group of students with various languages, education,

reading levels and learning styles.

Excellent customer service skills to maintain a welcoming environment conducive to learning.

Work independently and teamwork with colleagues.

Strong time management with classroom structure and administrative deadlines.

Passion for training and learning new technology.

Adaptable to a variety of classroom environments.

Evaluated as a motivating instructor from the most timid to the advanced learner.

• Extremely patient; consistently offered tutoring positions by students.

• Typing speed 55wpm/0errors

EXPERIENCE

2001- Present Renton Technical College Renton, WA

Business Instructor

Contracted part-time manager of the Basic Computer Applications program.

Teach MS Win, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS Publisher, Internet,

Dreamweaver CS3, Photoshop CS3, HTML and Keyboarding.

Screen/counsel students to determine appropriate direction of education.

Use test websites www.sam2007.course.com and www.sam2003.course.com, evplay and OPAC software.

Interview, hire, train and delegate tasks to eligible students involved in the workstudy program.

Consistent verbal/written communication with counselors, vocational consultants and students.

Co-teach the Office Assistant/Receptionist program for TANF (Temporary Assistance for Needy Families).

Deliver instruction using MS Office products for Clerical Skills, Job Search, Human Relations and Business

Writing.

Track student attendance providing reports to specified RTC counselors/personnel.

On-call for daytime Medical, Legal and Computer Applications programs.

Managed a “Computer Lab” through the Department of Social and Health Services during RTC scheduled

breaks.

Facilitated a successful TWI pilot program, “Office Skills Brush-Up” lab for TANF students.

Teamwork with Kent Employment Security Departments’ WorkFirst specialists and the Department of Social

and Health Services’ case managers.

Recruited at Jobclubs and Management meetings.

Created and taught students data entry of their written resume into Win Way Resume Deluxe.

Created syllabi and lesson plans in competency based (CBE) format.

2005 - 2009 Highline Community College Federal Way, WA

MS Office Instructor

Delivered one day group instruction of “Boot Camp”: MS Word, MS Excel, MS PowerPoint, MS Access, and

the Internet to a multi-cultural customer base audience plus advanced levels.

Troubleshoot with students to resolve computer challenges.

Used provided materials to maintain course schedule and manage the classroom.

Encouraged participation of students to relate information to work responsibilities.

Maintained confidentiality and integrity of the program.

2005 - 2009 Green River Community College Kent, WA

MS Office Instructor

Delivered one day group instruction of MS Excel and MS Word, and MS PowerPoint.

1999 - 2001 Business Computer Training Institute Fife, WA

Business Instructor

Taught 10-key, basic to advanced MS Office products: Word, Excel, PowerPoint and Access.

Led discussion groups of soft skills, job readiness and customer service.

Team taught workshops of professional development.

Maintained attendance and progress reports, submitting to appropriate departments.

Received the “Golden Mouse” award for Instructional Excellence by student nomination.

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