Customer Service Supervisor
Resume:
-*Mrs. Alicia Tschantre
De Leon Springs, Florida 32130
*************@***.***
Career Objective
To do something in life that I enjoy doing and make a difference in the process.
Too often you hear customers complain about their customer service experience. My goal
is to make each and every customer service experience a great one. Customer service and
satisfaction is my top priority. I believe each customer should be treated as an individual.
Education
High School Diploma
1991-1995
Deltona, Florida
WIU
2005-2006
Online
Associates of Arts in Business Degree
CPR Certificate
40-clock-hour Introductory Child Care Training
5-clock-hour Early Literacy and Language Development
Experience
I have over ten years experience in customer service and office work. I am well
organized as well as proficient in multi-tasking. I have worked for a company that
provided cellular phone service for multiple carriers as well as a prepaid home phone
service. I have spent many years working with customers both in store and over the
phone and have been able to see the customer service experience from many different
perspectives. I also worked for two years as a Toddler 2 teacher. I was able to learn a lot
from the children in my class as well as teach them great things too. I was responsible for
the health, safety, and learning of seven two year olds currently, and this is a very large
responsibility in my eyes. The children of today are the children of our future! I too have
a desire to constantly learn new things and expand my horizons.
Employment History
6/6/2009-present
Stay At Home Mom
01/25/2009-06/05/2009
Westside Learning Academy
133 E Church Street
Deland, Florida 32724
Owner/Director: Michele Maxwell
Duties: At Westside Learning Academy I was a three year old assistant and then a two
year old assistant. I was responsible for assisting the teachers with the children with day
to day activities, art projects, centers, snack time, lunch time, playground time, hand
washing/bath rooming and such. I was also the substitute teacher for the room when the
main teacher was not present.
08/16/2006-01/22/09
Rainbow Childcare and Preschool
1401 W. New York Avenue
Deland, Florida 32724
Supervisor/Director: Kathy Porr
Duties: My responsibilities at Rainbow were large to some and small to others. I was a
Toddler 2 Teacher. I was responsible daily for 7 to 9 two year olds. It was my job to see
that they were taken care of all day and that their basic needs and requirements were met.
These children relied solely on me for food, water and bathroom time. They also looked
to me for knowledge. Every month I had to turn in a monthly calendar with charted daily
events for the children. The calendar must also follow specific state guidelines as well as
requirements by the Director. The children in my room could not take care of themselves;
therefore I began to promote independent ness in my room to prepare them for the next
classroom, preschool.
03/05- 08/11/2006
Actel Wireless, Inc.
1568 N. Woodland Blvd.
Deland, Florida 32724
Supervisor: Susan Mulhall
Duties: Included but not limited to, Office Manager, customer service, data input,
accounts payable and receivable, merchandise purchasing, quality control and inventory
control. I have worked in cellular sales and service as well for Cingular Wireless, Boost
Mobile, Buzz prepaid and Sprint/Nextel, we were agents for all these companies. I
handled many different things at the same time and was responsible for many things at
once. We were a CLEC for Sprint and for Alltel. I have experience in processing new
orders, disconnects, suspends and changes amongst other kinds of orders in IRES and
Alltel Express. I have the ability of taking a new home phone order for a customer living
in the Sprint or Alltel areas and following it all the way thru to the follow up call to
confirm working service and customer satisfaction. I was responsible for creating and
developing relationships with customers, acquiring new customers as well as providing
customer service to the existing customers. I also have the ability to help a customer
troubleshoot repair issues by giving them detailed instructions on how to check for dial
tone at the NID. We do payment arrangements for past-due customers and have to make
sure the accounts are updated in our system.
10/01-03/05
Deland Actel
101A Ivy Lane
Daytona Beach, FL 32114
Supervisor: Thomas Allen
Duties: Floor supervisor and customer service. I was responsible for handling all calls
where customer was requesting a supervisor. I also handled incoming calls when we got
busy and there were several calls in queue and entered new accounts. We were also a
CLEC for Bellsouth and for a period of time, Sprint. I have experience with LENS. I am
able to take a new home phone order for a customer living in the Bellsouth area and
follow it thru all the way to the follow up call to confirm working service and customer
satisfaction. I was responsible for creating and developing relationships with customers,
acquiring new customers as well as providing customer service to the existing customers.
I also have the ability to help a customer troubleshoot repair issues by giving them
detailed instructions on how to check for dial tone at the NID. We do payment
arrangements for past-due customers and have to make sure the accounts are updated.
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