Sales Manager
Resume:
Danny L Thompson
Mesa, Arizona 85207
Home Phone: 480-***-**** Cell Phone: 480-***-****
Email: ***********@*********.***
http://www.linkedin.com/in/danthompsonaz
Synopsis of successful contributions:
1. Shortened product development lifecycle by 25%. Increased the capacity
of the R&D pilot line by 30%.
2. Managed Product Program that provided a 45% increased capacity on
multiple factory floors.
3. Increased client base 50% and product mix by 120%
4. Decrease order entry process by 75%. Increase data integrity from 94% to
99.5%
5. Reduced inventory stock level 40% while increasing turns to more than
double.
6. Warranty accounts reduced by 50%, resulting in an increased PBT margins
of 5%.
7. Developed new manufacturing techniques that improved capacity
requirements.
Keywords:
Manufacturing, customer support, semiconductors, preventive maintenance,
field engineering, inventory control, Six Sigma, JMP, Filemaker, high
technology, analytics, business analyst, research and development, product
management, project management, equipment design development, process
improvement, quality audits, Microsoft Word, Excel, PowerPoint, Outlook,
RFQ RFP Quotations, Quality, ISO 9000
Summary:
Implemented Six Sigma practices to service businesses, and have authored a
paper on this critical subject. Improve operational profitability by
developing and implementing manufacturing production and process
improvements using statistical software SAS (JMP), spread sheet (Excel) and
manufacturing resource program and enterprise resource program (MRP & ERP).
Drive research development (R&D) programs by leading teams of engineers to
create and improve manufacturing management. Managing global, national and
regional customer support operations that include P&L responsibilities,
inventory control and product and process improvement programs. Chemical
Mechanical Polishing (CMP), Ion Implant, Rapid Thermal Processing (RTA),
Diffusion, Wafer Tracks. This work includes expatriate responsibilities in
Japan, Singapore, China, Taiwan and Europe.
Areas of Expertise:
Creating novel methods to improve manufacturing processes that reduced
costs. Manage personnel to achieve their highest level of performance.
Analyzing of business metrics to uncover areas of solid performance and
reveal potential operational improvements. Strong international experience
managing offshore operations. Highly effective in cross-functional team
environments. Vast working knowledge of business-to-business
relationships. Expert negotiator in client and supplier contract
administration: Non-Disclosure Agreements including unilateral, bilateral
and multilateral. Purchase Agreements, which would include delivery
schedules and payment terms. Performance contracts such as uptime,
inventory quantities and service support.
DJBAC 2004-Current General Manager
Selling of business consulting services, working with businesses to improve
their profitability. Review operational processes to expose areas of
underachievement. Design, implement MRP/ERP systems that identify costs
and contribute to improved margins and profitability. Created a
comprehensive method for estimating projects. This included an improved
Statement Of Work (SOW) and materials order process, which encompassed
surface roughness, porosity and square area. RESULT: Supply Chain database
analysis and design to determine material order quantities, and tracking of
invoices and material usage in production. Decrease order entry process by
75%. Increase data integrity from 94% to 99.5%. This enabled the client
company to nearly double their business.
Apple Computer 2004 - 2006 Sales Associate
This was retail sales position that I did for fun. I am a Mac computer
user and I enjoyed the chance to show customers how the Macintosh computer
environment is very suitable for home and BUSINESS applications. By
employing strategic changes in the deployment of computer resources a
business can actually reduce operational IT budgets.
SWS 2001-2004 General Manager
Manage a Sales Representative Company. Representing Companies (Primarily
International Companies that had or were starting to establish a present in
the southwest region of US. Regional contract sales organization, providing
sales support for national and international companies at the regional
level. Proactively generate sales leads for client companies. Drive sales
and demo process through client organizations. RESULT: Increased client
base 50% and product mix by 120%.
Motorola Career (Work Force Reduction 2001):
Global Service Program Manager
Manage all aspects of support to national and international customers of
capital equipment. Implemented organizational based product improvement
program. The goals were to improve customer satisfaction by decreasing
field failure rates to industry expected COO (Cost Of Ownership).
Strategize implementation process to produce rapid deployment across all
customer factories (national and international locations). RESULTS: 45%
increase in operational availability on factory floors, expanding
production capacity for pre and post package device testing.
Manufacturing Engineering Section Manager
Supported advanced device projects via Advance Laser Applications, Ion
Implantation, Rapid Thermal Annealing (RTA), Chemical Vapor Deposition
(CVD) and Chemical Mechanical Polishing (CMP), various process development
programs. Establishing statistical process control metrics (SPCs).
Managing equipment and materials vendors Quality Systems Requirements
(QSR). Writing and presenting technical papers on projects. Completed
projects on time and under budget. Defined, designed and deployed
semiconductor manufacturing resource-planning tool (MRP). RESULT: Shortened
product development lifecycle by 25%. Increased the capacity of the R&D lab
by 30%, without adding personnel or production tooling. Created several
ideas that later were patented and generated an additional revenue stream
for the organization.
Motorola / Spectrum CVD National Service Sales Manager
At national level created a co-operative cross-functional environment that
improved overall product design. Defined the roadmap for managing all
support activities to minimize warranty expenses, while maximizing customer
satisfaction. Responsible for managing, simultaneously over twelve, long
term customer projects. Direct sale of complex computer controlled
processing equipment. Market development, competitive analysis, product
pricing and Trade shows. Engineered industry leading equipment preventive
maintenance and support programs. Established company's reliability testing
laboratory, which resulted in equipment reliability predictions of 96%
accuracy. Managed system prototype project. RESULT: Zero unplanned service
calls. Reduced warranty expenditures by 50%, resulting in 5% increase in
Profit Before Tax margins.
Motorola / Tegal Regional Service Sales Manager
At regional level, drove improvements in operations that generated new
revenue income from support programs/contracts. Managed human and
inventory capital to maximize margins. RESULT: Most profitable service
region, with largest equipment contract base and the highest customer
satisfaction level while in the position of supervisor. Profit and Loss
(P&L) responsibilities, selling of equipment support contracts to customers
and the direct support of the regional demonstration laboratory. Reduced
inventory stock level 40% while increasing turns from <2 to >4 annually.
AWARDS
Patents
1. 5,539,248; Semiconductor Device With Improved Insulating/ Passivating
Layer of Indium.
2. 5,780,848; System And Method For Indicating An Angular Position of An
Object...
3. 5,904,552; Method Of resistless Patterning Of A Substrate.
4. 6,214,122; Rapid Thermal Processing Susceptor.
5. 6,494,217; Laser Cleaning Process For Semiconductor Material And The
Like.
6. 6,638,838; Semiconductor Structure Including A Partially Annealed Layer.
Publication Awards (Motorola Silver Quill)
1. "Investigation Of Dry Cleaning Technique Using Radiance Service Process"
2. "Radiance Process Evaluation For Particle Removal, Particles On
Surfaces"
3. "Preventive Maintenance Empowers Six Sigma Customer Support".
Academic and Employment:
1. Motorola: Member of Total Customer Satisfaction Team Finalist
2. Field Service Engineer of the Year
3. Contract Sales Achievement ($100,000 Dollar Club)
4. Most Profitable Service District
5. Western International University: Member of Delta Mu Delta, an Honor
Society, and the President's List
6. ITT Technical: Academic Achievement Award
EDUCATION
American Graduate School of International Management (THUNDERBIRD)
Glendale, AZ: Master's in International Management (MIM 37.5 degree hours
completed)
Western International University, Phoenix, AZ
Bachelor's Science in Marketing Emphasis (High Honors)
ITT Technical (Formerly Arizona Tech) Phoenix, AZ. A.A. Electronics Degree
(with Honors)
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