Customer Service Manager

THOMAS FLEMING

**** **** ****, **********, ** ***11

Home: 812-***-****/Cell: 812-***-****

Email: ******.*********@*****.***

Objective: Management position, utilizing my strengths and experience, with opportunity

to enhance organization’s profitability, effectiveness, growth, and overall success.

Strengths: Leading/Managing/Directing Team/Organizational Development

Pro-Active Decision Making Training/Mentoring/Facilitating

Goal Setting/Attainment Analyzing/Interpreting Information

Creative Problem Solving Interpersonal/Human Relations Skills

Education: Bachelor of Science (History, with minor in Business Administration),

University of Southern Indiana. AACSB Accredited School of Business.

Worked full-time, and financed100% of education. Excellent computer skills.

Professional Experience:

Military Police (US Army) 2007-Present

• Served as Squad/Team Leader during Operation Iraqi Freedom.

• Served as Company Hazmat NCO during load out and load in.

• Trained and lead squad of MP’s in numerous combat missions.

• Recognition and Awards : Army Commendation Medal, Army Achievement Medal,

Iraqi Campaign Medal, Good Conduct Medal, and others.

Director of Safety/Personnel (ICE PRODUCTS) 2002-2007

• Manage recruiting, selection, hiring, training, and development of all associates.

Direct as many as 300 personnel. Oversee 13 terminals.

• Process and direct all workers comp claims. Inspect all plants for safety rules and

violations, give classes on safety and procedures.

• Wrote new personnel manual and all procedures. Collect of all receivables.

Manager (LEASEWAY AUTO CARRIERS) 2000-2002

• Directed daily operations, payroll, safety, and cargo. Managed 150+ individuals.

• Oversaw safety regulations, and supervised cargo damage at multiple locations.

• Assisted with ISO 9002 manual and flow charts. Prepared ISO audits.

Manager (BUEHLER'S BUY LOW) 1993-1998

• Managed night operations at 24-hour supermarket. Supervised 85+ employees.

• Closed, counted, and reconciled daily cash drawers. Provided customer service.

• Oversaw unloading and stocking of inventory. Prepared for next day operations.

Continued

TOM FLEMING

Resume

Page Two

Professional Experience (Continued):

Infantry (UNITED STATES MARINE CORPS) 1989-1997

• Served Honorably as Point-Man during the Gulf War.

• Served as Platoon Sergeant for platoon of riflemen.

• Team Leader in JTF-6 (Counter Narcotics).

• Recognition and Awards: Kuwait Liberation Medal, Naval Unit Citation,

Meritorious Unit Citation, Southwest Asia Campaign Medal, Good Conduct Medal,

and Joint Meritorious Unit Citation.

Professional Profile:

• Resourceful and well-organized, with strong management, customer service,

inventory control, supervision, and budgeting skills.

• Highly self-motivated with abilities to motivate others. Effective in promoting

positive, productive work environment.

• Innovative and adaptable. Enjoy troubleshooting and solving challenging

problems.

• Accept responsibility. Able to work efficiently without supervision and

complete tasks in timely manner.

• Calm and confident in stressful situations.

VFW – Veterans of Foreign Wars (Member)

Delta Tau Delta Alumni

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