Customer Service Quality Control
Resume:
-*ROGER TEIXEIRA
Old Town, Florida 32680
**************@***.***
SUMMARY OF QUALIFICATIONS
Over 3 years of supervising 25 employees, 8 years in the medical device industry, extensive
experience in interpreting schematics, wiring, and trouble shooting electrical systems. Experienced in
lean manufacturing, quality improvement, coordinating, training, safety programs, scheduling and
maintenance. Knowledgeable of FDA and ISO 9000, Blueprint Reading, Precision Measuring, Quality
Control, Kaizan, 5s, Kanban, and one-piece flow. Strong leadership and management skills.
PROFESSIONAL BACKGROUND
Electrician II/Assembler 2008-2009
Sandvik Mining and Construction, Alachua, Florida
3 Responsible for electrical wiring of mining and construction rigs, over 60 projects
4 Responsible for work schedules for 15 electrical employees to ensure efficiency and time
management, troubleshoot and corrected electrical problems of over 60 projects
5 Goal set and obtained zero quality issues on rig during test pad inspection
Sterilization Team Member 2006-2008
Regeneration Technologies, Alachua, Florida
6 Ability to be cross-trained in 3 production lines, verified product code and gross measurements of
finished grafts, increased production by 75%, reduced waste by 25%
7 Responsible for maintaining activities log to record confidential information towards working
with human and animal tissue, increased accuracy and time management by 80%
Supervisor/Service & Repair 2003-2006
Linvatec Corporation, Largo, Florida
8 Directed and managed team of 25, cross-train/developed for safety, maintenance, and repair,
increased production by 65%, reduced turnover by 50%, maintained positive work environment
9 Responsible for inventory control, reduced shortage and waste by 30%, quality control to increase
product excellence, increased repeat business and orders by 75%, excellent customer service
1 0 Created and implemented manufacturing schedules, manufacturing plans for target product mix,
training goals, policies and procedures to reduce work place accidents by 80%
Electronic Assembler 1999-2003
1 1 Promoted to Supervisor, designated trainer for 4 production lines, cross-trainer for 6 production
lines, team player with excellent employee relations, increased morale by 50%
1 2 Lead assembler and inspector for cables for medical devices, quality control for defects, reduced
returns by 50%, ensured checks and balances of production to maintain product specifications
1 3 Training to strength team skills, positive interactions with internal and external clients, built and
maintained work relationships and customer relationships, team lead for over 25 projects
EDUCATION
Masters of Business Administration, University of Phoenix, Phoenix, AZ, 2009, GPA 3.56
Bachelors of Science, Electrical Engineering Technology, University of Massachusetts, North
Dartmouth, MA, 1994.
ADDITIONAL SKILLS
Computer literate in: Microsoft Windows, Excel, Word, Adobe Professional, Internet
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