Customer Service Representative

Susan Hackney

**** ***** **** ***** 423-***-****

Chattanooga, TN

***** *********@*****.**

m

Work experience

**/** ** */** Credit Protection Services Chattanooga, TN

Customer Service Representative/Collector

. Assisted customers in managing their accounts.

. Collected on past due loans.

11/04 to 8/06 Convergys Chattanooga, TN

Customer Service Representative

. Provide customers with information regarding their accounts.

. Assist customers with any and all inquires about the company's services.

5/04 to 8/04 Grisham, Knight & Hooper Chattanooga, TN

Collector

. Prepare the necessary paperwork for attorney to use in court.

. Generate papers to serve civil warrant, garnish wages and/or repossess

unpaid items.

. Perform skip tracing to locate consumers.

8/03 to 2/04 North American Credit Services Chattanooga, TN

Collector

. Call on past due medical accounts

. Negotiate with attorneys on pending court cases

. File and follow up on insurance claims

11/00 to 8/03 Collection Service Agency Chattanooga, TN

Collector

. Negotiate with attorneys on pending court cases

. Call on past due accounts from various clients

. File and follow up on insurance claims

01/00 to 08/00 University Surgical Associates Chattanooga, TN

Collector

. Call on past due medical accounts

. File and follow up on insurance claims

. Negotiate with attorneys on pending court cases

04/99 to 12/99 Haverty's Chattanooga, TN

Collector

. Call on past due retail accounts

07/98 to 03/99 Credit Bureau Service Chattanooga, TN

Collector

. Negotiate with attorneys on pending court cases

. Call on past due accounts from various clients

. File and follow up on insurance claims

09/85 to 06/96 Frost Arnett Collection Agency Chattanooga, TN

Assistant Manager and Collector from 06/90 to 06/96

Collector from 09/85 to 06/96

. Train all new employees in collections and /or bookkeeping

. Conduct interviews with prospective employees

. Negotiate with attorneys on pending court cases

. Call on past due accounts from various clients

. Perform Bookkeeping duties

Professional

Attended numerous seminars on various collecting techniques, as well as

assisted in conducting several seminars on collecting.

Contact this candidate