Quality Assurance Sales

Richard A. Holloway

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Milford, CT 06460 Residence: 203-***-**** Cell:

203-***-**** ***************@*********.***

www.linkedin.com/in/hollowayrichard

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Technical Operations... Customer / Field Support ... Test Engineering...

Quality Assurance

Process Improvement Business / Technical - P&L and Operations Control -

Managing and Creating Strategic Alliances - Clarifying Customer Needs -

Reducing Expenses

FOCUS ON CUSTOMER EXPERIENCE AND PROFITABILITY

Demonstrated experience driving customer satisfaction; managing multi-

million dollar budgets; hiring, mentoring of top notch employees; reduction

of bottom line expenses; improving business and technical processes for

efficiency and profitability; strong organizational and analytical

abilities with a history of achieving established goals and objectives.

. Revenue Generation

. P&L and Operations Control

. Budget Planning, Analysis & Control

. Management Internal & External Vendor Relationships

. Contract & Agreement Negotiations

. Program & Project Management

. Product Launch

. Team Building & Leadership

. Managing Safety Requirements

. International Business Experience

. Attention to Detail

. Process Improvement Business & Technical

. Cost Effective Sourcing

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Professional Experience:

Oc North America - Document Printing Systems (formerly Oc Imagistics Inc.

/ Imagistics)

Trumbull, CT

2004-2009

Leading international provider of digital document management technology

and services, total company revenues of $4.3B.

Director, OEM Technology Management and Quality Assurance

Reported directly to the Vice President of Operations. Managed four direct

reports with a staff of up to 14, with full P&L and budgeting

responsibilities. Directed product launch projects of hardware/software,

responsible for the testing and verification of all software and hardware

product performance, support of escalated field problems, verification of

all reported product deficiencies, direct interface with design engineers

and manufacturing for problem resolution, responsible for the quality

assurance operations for OEM hardware/software, accessories, solutions,

parts and supply items for Document Printing Systems. Management of

worldwide vendor relationships. Assured regulatory and safety

certifications were obtained for all products. Negotiation of epidemic

failure and warranty enforcement and remediation. Directed alternate

sourcing activities for all supplies and parts for the reduction of bottom

line expenses.

. Achieved below budget performance by focusing on monthly expenditures

- annual budgets of $1,000,000 to $1,500,000.

. Exceeded annual revenue targets by implementing a multiple vendor

sourcing strategy and leveraging competitive bidding along with total

dollars spent annually to drive pricing down achieving $5,800,000

increase in savings for the company.

. Managed worldwide sourcing business of supplies/parts worth

$50,000,000 reduced expenses for the company.

. Achieved a 28% improvement for on-time product launches between 2008

and 2009 by improving the knowledge transfer between Engineering and

Technical Support.

. Decreased by 25% requests for supplemental product information and

testing by implementing testing procedures that addressed market

driven information.

. Instituted cross training of all laboratory personal minimizing

affects of vacations and sick time on project schedules.

. Developed and maintained a customer satisfaction program clarifying

customer requirements, identifying needs, creating partnerships and

sourcing solutions increasing sales and customer satisfaction.

. Measurement of product performance, identifying epidemic failures,

warranty enforcement and negotiating remediation. Annual results

$250,000 to $1,000,000 in reimbursements or credit issued to the

company.

Buyers Laboratory Inc., Hackensack, NJ

2001-

2004

Leading authority and provider of unbiased and reliable product

intelligence for the document imaging industry. Privately owned with annual

revenues of 6M+.

Director of Technical Operations

Reported directly to the President. Managed a staff of 5 laboratory

personnel. Directed and scheduled all testing of imaging equipment

hardware/software. Negotiated and developed custom/private testing to meet

client requirements for all digital printing system hardware (mono and

color), scanning, imaging and document workflow software solutions. Primary

interface to the Manufacturers for consulting and test design including any

problem resolution for hardware/software products under test. Tested paper

for major paper manufactures for assure compatibility with imaging devices

for curl, resistivity, stiffness, moisture content, dusting, image and

color quality.

. Increased company revenues by implementing a custom testing program

for clients to evaluate product performance providing feedback to

their QA departments and working with marketing to develop a stronger

product position.

. Functioned as a consultant for the Buyers Alliance division,

contributing to an increase in company revenues by working with

clients to develop RFP's when seeking to source multifunctional,

print, networked and scanning products.

. Responsible for the management and procurement of laboratory assets

used for determining quality, productivity and color analysis using

densitometers, spectrophotometers, workstations, servers and the

network infrastructure including hardware and software.

. Reduced by 80% the testing laboratory downtime by implementing

workstation and server imaging. Functioned as the network

administrator for the laboratory network, repaired all workstations

and servers.

. Directed a team developing new testing protocols and test originals

for a field testing program, allowing for capture of product data

timelier meeting our customer requests providing greater value,

increasing new subscriptions and renewals.

. Implemented laser and inkjet printer testing to the laboratory,

allowing for expanded services to be offered. This contributed to a

significant expansion in revenues for custom testing.

Konica Business Technologies, U.S.A. Inc., (Formerly Konica - Konica Royal)

Windsor, CT 06095

1986-2000

A leader in advanced imaging and network technologies from the desktop to

the print shop environments. Annual revenues of $900M+

Project Engineer, Windsor, CT - 1999-2000

Responsible for quality assurance and manufacturing of print

controllers; directly supported the US, Germany, Japan and Australia

for field issues, upgrades and technical documentation for print

controller products.

Senior Digital Product Specialist, Windsor, CT - 1997-1999

Managed all digital product projects working in cross-functional

environments; designed, implemented the first customer call center and

support testing lab for networked and print controller based products.

Marketing Specialist, Windsor, CT - 1993-1997

Lead a team of four that specialized in digital and connected products

assisting sales in pre and post sales support. Co-instructed sales and

train-the-trainer classes on digital and color products.

Director of Product Planning, Windsor, CT - 1989-1993

Reported to VP of Product Planning. Directed all product launch

projects. Managed product relationships with Japan and OEM vendors.

Negotiated with OEM's and Japan to assure that identified weaknesses

of a product were addressed before launch. Planned the future

generation product features to assure market competitiveness. Assured

that all documentation was available for technical and sales training

departments for product introductions.

Technical Analyst, Windsor, CT - 1987-1989

Reported to VP Technical Operations. Responsible for assisting and

training technical managers on operational and financial performance

in 47 branch locations. Focused on the profitability of the Service

Departments by managing parts usage, establishing proper manpower

levels, obtaining callback and calls per day targets, service

contracts and renewals.

Branch Technical Manager, West Haven CT - 1986-1987

Responsible for operational and P&L performance of the Branch Service

Department; Managed 22 service personnel.

Education:

A.S. Electrical Engineering, Hartford State Technical College, Hartford, CT

Technical Diploma, Connecticut School of Electronics, New Haven, CT

A.S. Science (Business Major), South Central Community College, New Haven,

CT

Microsoft Certified Professional (MCP), Microsoft Corporation

Windows NT System and Networks, Learning Tree International

Professional Affiliations:

EPEAT subcommittee for Consumables (2009)

EPEAT subcommittee for Materials (2009)

Energy Star Ver. 1.1 Standards Committee (2008-2009)

Energy Star Ver. 1.0 Standards Committee (2006-2007)

ASTM (2001-2009)

IEEE (2004-2009)

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