Manager Customer Service

James R. Pilley Syracuse, UT ***** . 801-***-**** . *******@*.***

Experienced Assembly Plant Manager and Production Supervisor

with a track record for streamlining procedures, saving money, and

increasing productivity

More than 20 years' experience in operations management combined with two

college degrees. Former school teacher adept at communicating information

across all levels of education. Personable. Challenge-seeker; creative at

cutting costs and growing businesses without sacrificing quality. Fast

learner; excellent safety record; organized and resourceful project

manager. Core Competencies include:

Distribution Purchasing Production Scheduling

Budget Administration Training & Development Performance Reviews

Lean Manufacturing Procedural Development Customer Service

Quality Assurance Packaging Safety Compliance

"Jim is experienced in all aspects of this business. He has overcome some

very difficult challenges over past years related to resources (people and

monetary)" - excerpt from an annual performance appraisal

Professional Experience

FABPRO / PGI / EXXON 1983 - 2010

FABPRO / PGI - Clearfield, UT [2004 - 2010]

Plant Manager

Oversaw 55 employees in a 100,000 square foot facility operating 24/7 to

manufacture commercial twine and netting used in agricultural

application, such as hay bales. Fabpro acquired PGI in 2009.

. Achieved zero recordable OSHA incidents in 2004.

. Transformed entire product line in 2005, reducing weight while

maintaining identical strength.

. Expanded the use of recycled raw materials from 5% to 13%.

. Saved $55K in 2008 through a staff reduction.

. Drastically reduced turnover from 98% to 9% over a one-year period by

implementing new hiring practices.

. Delivered the best production output in five years, during first year

serving as Plant Manager.

PGI (formerly Exxon) - Kingman, KS

Purchasing and Production Scheduling Manager / Distribution Manager

[1998 - 2004]

. Procured raw materials, additives and packaging materials for two

production facilities manufacturing 36-40 million pounds of finished

goods per year.

. Negotiated a higher rebate on resins; sourced different packaging

vendors.

. Created run plan and directed transportation for Utah and Kansas

production facilities.

EXXON CHEMICAL COMPANY (Polymers Group) - Kingman, KS 1983 - 1998

Distribution Manager / Customer Service and Materials Supervisor

responsible for scheduling production runs for two facilities, and

negotiating and purchasing raw materials, films, and cartons, as well as

addressing customer complaints. [1993 - 1998]

. Saved $120K per year on packaging materials by sourcing a more

competitive vendor.

. Increased usable floor space by 223% with minimal investment by

reorganizing storage pallets within the warehouse.

James R. Pilley Page two

EXXON (continued)

First Line Supervisor charged with safety and productivity. [1986 -

1993]

. Supervised a shift of 9-12 people on 7 extrusion lines, 80

twisters, and 4 to 5 packaging lines.

. Selected to head the local safety team to update operational

procedures and prepare for an extensive safety audit following the

Exxon Valdez incident.

. Slashed data input time for Kingman supervisors 50% by creating and

implementing a daily operations report in a spreadsheet template.

Lead Packaging Operator [1985 - 1986]

. Presided over safety committee as chairman, achieving safest year

in plant history.

Twister Operator [1983 - 1985]

. Devised a platform for spoolers, creating a removable sleeve.

. Served on the Safety Committee.

Awards and Recognition

President's Safety Award for Outstanding Achievement - Exxon . 1985

Committee Appointments

Safety Committee Member - Exxon . 1984

Safety Committee Chairman - Exxon . 1985

Training and Development

Davis Applied Technology College

Training Tools for Managers for Effective Employee Development . 2010

Coaching and Counseling Employees . 2010

Conflict Management . 2010

Lean Basics . 2008

Conversational Spanish . 2004

BICC Cable Fillers: Principles of Lean Management . 2003

KEYE: How to Supervise Hourly Employees . 1986

Exxon: Systematic Participating Management . 1986

Computer Skills

Microsoft Windows . MS Office: Word, Excel, Outlook, and PowerPoint .

QUANTEL

Education

KANSAS STATE UNIVERSITY - Manhattan

Bachelor of Science (BS) in History

UNIVERSITY OF KANSAS - Lawrence

Bachelor of Science (BS) in Secondary Education

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