Technician Technical Support

SOTHEARA HEANG

**** ******* **. *******, ** *****

Cell Phone 901-***-****

Home Phone 901-***-****

*********@*******.***

Objective

To utilize my Organizational skills and the ability to work well with others or independently in a Progressive

and Challenging fast pace working Environment with the Opportunity for Growth and Advancement.

Work Experience

CROSSCOM NATIONAL (2005 -2010)

MEMPHIS, TN

Field Repair Technician

CUSTOMER SUPPORT / TECHNICAL SUPPORT

• Auto Zone, Advance Auto Parts, Hilton, La Quinta, Zales, Bed Bath & Beyond, Ann

Taylor Loft.

• Receive technical support requests ranging from PC repair services, laser printer repair,

networking and Customers support on site.

• Repair Laser Printers, Check Scanners, Thermal Receipt Printers, Computer, Configure

Printers, Configure Network Card, Receive Printers (Test all new Laser Printers in the House).

• New installation of equipments, Receive break fix services, Configure printer for new

store, tested new equipments, Responsible for the order go to the store.

• Configure Routers and Test server, PC Pocket.

• Receive equipments repair, test, configure, replaced parts, and repair the last minute due to

customer processes.

• Test hard drive, Network Card (H.P Jet Direct card), Video card and Power supply and

troubleshoot on PC, Laser Printer.

• Repair of electronic assemblies at the components level, and will troubleshoot and repair

complex problems on the board.

• Troubleshoot connectivity issues to peripheral equipment such as Network Card port,

Laser Printer, Fuser (Fixing film, Hot rolls, Pressure Roll, Hot Gear), Mother Board, Power

Supply and Soldering.

• Set up POS system ~ Bed Bath & Beyond (IBM).

• Test, assemble phone (Nortel Norstar M7208, M7310).

• Trouble shooting through the phone (Configure IP Address, Trouble Shooting).

• Support help desk ~ Hilton, La Quinta, Zales.

JABIL CIRCUIT (2003 -2005)

MEMPHIS, TN

Field Technician

• Technician, Assembly line, Install controller board and Tested Memory Ram.

• Test& flash Printer, Configuration new Printers and Test all new Printers.

• Support Team Leader (Troubleshoot PC, Software, Cable).

PEMKO (2002 -2003)

MEMPHIS, TN

Field Technician

• Repair, test and assemble Electronics Automatic door.

• Shipping & Receiving (Using PC system).

• Operate Machines (set-up, adjust and understand tooling requirements to perform).

TECHINICAL EXPERINCES

• Windows 7/ Vista/ XP (Anti-virus/Anti-spyware Removal), Windows NT/2000 server Edition,

Microsoft Office 2003/2007 (MS Outlook Express), Word, Excel, PowerPoint, Access), Configure

(Symbol Wireless Pocket PC), Norton Ghost, Outlook Express, internet Explorer and Configure

Network Wireless, Dell Computer, Dell Server, HP. Dell Servers, Cisco Hubs and Routers,

Configure HP Network Card, Thin Clients (Neoware), Thermal Beetle system (Siemens Nixdorf),

Rebuild fuser (Lexmark Printer), Test Fuser (Lexmark, H.P), Rebuild Fuser (H.P Printer), Rebuild

Fuser (Brother Printer), Laser Printers (Xerox), Laser Printer (Oki), 4610 Thermal Receipt printer

(IBM), (Epson) Thermal Receipt printer ( T60, 88, 90), POS 7167 Thermal Receipt (NCR), Rebuild

phone (Nortel Norstar,M7208,M7310).

Education:

Hewlett-Packard Trainer

•

Certifications

• Currently pursuing (CCNA ).

05/2008 Southwest Tennessee Community College

• Associate's Degree in Information Technology.

Currently pursuing ( B.S. Network Administration )

Contact this candidate