Sales Customer Service

Michael Chambers

**** ****** *****, ******** *******, MI 48310

Cell: 248-***-**** ? E-mail: ****.************@*****.***

PROFILE

Versatile, perceptive, and achievement-driven Business Development

Executive with proven experience in the highly competitive engineering and

manufacturing sectors. Respected for advanced abilities in short and long-

term strategic planning, developing sustainable growth, new business

development, sales, client acquisition and retention, prospecting, and

improving company viability. Blends integrity, innovative thinking, and

leadership attributes to ensure customer satisfaction. Displays sound

decision-making talents, critical thinking skills, and an unwavering drive

to excel. Merges solid interpersonal and communication skills to forge,

nurture, and maintain strong business and customer relationships.

Effectively communicates with and motivates team members, fostering an

atmosphere of teamwork and collaboration with an emphasis on goal

attainment. Personable, persuasive, and recognized for business acumen and

displaying a positive leadership approach.

AREAS OF EXPERTISE

. Regional / International Management

. Business Development

. Strategic Planning

. Relationship Management

. Recruiting, Hiring & Orientation

. Sales Leadership

. Product Knowledge & Expertise

. Product Launches

. Market Penetration

. Team Building & Motivation

PROFESSIONAL EXPERIENCE

Hoerbiger Drivetech USA, Inc., Auburn, AL, 11/94 to 12/09 (HQ in Germany)

Business Development Manager, 04/07 to 12/09

. Selected by the Hoerbiger Group CEO to manage long-term divisional

business development functions during a company restructure, reporting

directly to the VP of Business Development in Germany.

. Directly contributed to the performance of a production division with

8 manufacturing plants that supplied synchronizers, clutch and brake

plates for the automotive, construction, and agricultural industries.

. Leveraged vast industry experience to support the international

business development team in ensuring long-term growth through the

development of technology, partners, and M&A opportunities.

. Proactively prospected and networked for new business, utilizing

superior consultative sales skills and negotiation talents to secure

new contracts and improve client satisfaction, retention, and

referrals.

. Devised and implemented long-term business development programs in

accordance with parent division corporate guidelines for a 3 to 15

year timeframe to increase the percentage EBIT for the division.

. Provided comprehensive market research and intelligence to support the

development of a technology road map and the alignment of product

development priorities according to market trends.

. Demonstrated an innate ability to develop an extensive pipeline of

potential partners, consistently expanding component business into

turnkey system solutions to improve long-term business growth.

. Applied technical knowledge and business development talents to

investigate and propose new technology bases for all 3 business units

within the parent German division.

. Played a key role in the identification of a new lead client and

negotiations for the disposal of group assets valued at $12million,

preparing a target list of more than 100 potentially interested

parties.

. Conducted in-depth analysis on a $15m market potential for

synchronizers on next generation fuel saving gearboxes and provided

advanced engineering support to potential Tier 1 customers within the

U.S.

. Researched, identified, and audited 12 manufacturing companies for the

strategic development of future suppliers, successfully generating a

14% cost saving.

. Served as member of the due diligence team on the acquisition of a UK

based supplier, functioning as a strategic business partner and

information resource, supporting business development initiatives.

. Reported directly to the executive management team of the Hoerbiger

Antriebstechnik Division, Schongau, Germany for all associated roles

under Hoerbiger.

Sales Director, Automotive and Off Highway, 11/94 to 03/07

. Established a sales and engineering office in Troy, Michigan in 1994

and Auburn Hills, Michigan in 2003 and pioneered the $7 million

investment to open a production facility in Auburn, Alabama in 1998.

. Skillfully launched regional sales of the parent division in

automotive, off highway, commercial and industrial markets, managing

sales, business development, and client acquisition functions.

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. Meticulously prepared budgets, forecasts, sales initiatives, business

development plans, quotations, pricing policies, and undertook all

negotiations, developing lucrative, long-term customer relationships.

. Provided leadership and direction to multi-functional, international

teams in all areas of the sales and customer service functions,

developing high performance, goal, and customer focused teams.

. Played a pivotal role in the selection of the Auburn location for the

start-up of the first non-German manufacturing plant in divisional

history, conducting research on 10 potential locations prior to

selection.

. Formed and maintained long-term business alliances with state and city

officials, supporting ongoing company initiatives, stability, and

growth.

. Spearheaded successfully expansion efforts, improving business

performance to $8 million OEM sales and securing high profile OEM

contracts at Ford and GM ahead of domestic competitors.

. Earned senior management recognition for establishing a long-term

revenue stream of more than $30 million, negotiating the largest

export contracts in divisional history, improving bottom line

profitability.

. Personally managed major client accounts including Ford and GM,

providing targeted advice on product launches, engineering,

production, quality, warranty, logistics, purchasing, and A/R

functions.

. Served as a transition team member, working closely with colleagues to

support the transfer of production from Europe to NAFTA production

sites.

. Resolved complex design and production issues as a member of the Ford

Six Sigma Team, improving the potential to win and/or secure new

contracts.

. Planned and executed more than 40 customer product launches, expanded

a new customer base at Eaton, generating an additional $1 million

sales revenue, and negotiated a steel resale program at Ford.

. Identified local production solutions for Ford and GM and led the

successful acquisition of a $2 million Canadian fine blanking company

in 2005.

. Led cost control efforts that saved 16% on raw materials at Ford,

improving business performance.

. Functioned as a member of the management team with responsibility for

P&L, balance sheet, cash flow reporting, due diligence, forecasting,

gap analysis, variance analysis, and budget planning.

. Significantly improved cash flow, reducing A/R from 63 days to 52

days, efficiently managed overdue accounts, and eliminated $100,000 in

potential warranty claims, intensively investigating dealer returns.

. Proactively navigated the hiring and recruitment function, sourcing

high performance sales and engineering professionals that played a

significantly role in developing non-automotive business.

. Forged, nurtured, and maintained strong client relationships and

exercised outstanding interpersonal skills to resolve client concerns

swiftly and decisively without loss of goodwill or risk of escalation.

Earlier Professional Experience...

Sales Executive & Product Manager, Hoerbiger UK Clutch Division,

Birmingham, England, 12/84 to 11/94

Sales Engineer, GKN Powder Metallurgy, Mansfield, England, 08/81 to 11/84

EDUCATION

Bachelor of Science, Mechanical Engineering, Birmingham University,

Birmingham, UK

PROFESSIONAL DEVELOPMENT

GKN Post Graduate Management Training, GKN

Six Sigma Green Belt (Ford)

Kaiser Management Training

Numerous Technical and Financial Training Courses

PROFESSIONAL AFFILIATIONS

Member, Society of Automotive Engineers (SAE)

ADDITIONAL INFORMATION

Computer Skills: MS Office Suite: MS Word, MS Excel, MS PowerPoint, MS

Outlook, MS Access; Lotus Notes; Email Applications, and Internet

Applications

Language Skills: Intermediate German

Visa Status: Permanent Resident / Green Card Holder since 06/04/2004

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