Administrative Assistant Customer Service

TRACY POSTLEWAIT

***** ******** **.

Quaker City, Ohio 43773

740-***-**** Home

740-***-**** Cell

EXPERIENCE

WHEELING ISLAND HOTEL.CASINO.RACETRACK, Wheeling, WV

Human Resources Recruiter, October 2007 - Present

- Develop recruiting strategies to bring in candidates for employment

- Review all applications, pre-screen, and recommend applicants for

hire

- Responsible for changing, updating, and administrating new hire

orientations

- Schedule tasks and appointments each month for the executive staff

- Compose, prepare and post professional posters and memos for

employee activities

- Provide information on casino programs and directions to guests

upon request

- Answer departmental phone calls, order office supplies, maintain

filing system

- Create new and exciting companywide programs for employee

recognition and morale building

- Attend job fairs and act as a liaison between third party

companies to recruit new candidates

- Assist with all aspects of paperwork for new hires, including drug

screening, background checks, and union paperwork

- Develop and present training seminars

- Assist with ensuring policies and procedures are being maintained

at all levels

- Gather information from employee surveys to enhance employee

relations

- Maintain all advertising ads and ensure deadlines are met and

maintain accounts payable

- Communicate with all levels of casino management to review staffing

needs

SOUTHEASTERN OHIO REGIONAL MEDICAL CENTER, Cambridge, OH

Human Resource Specialist, January 2005 - October 2007

- Administer all Self-Insured Workers Compensation claims for a 747-

employee hospital

- Revamped the Workers Compensation prescription process and

initiated cost saving measures

- First to utilize other areas of the hospital for light duty,

transitional, return to work efforts

- Keep detailed OSHA log and quarterly reports on work related

injuries

- In charge of all FMLA paperwork and ensuring the procedure and

policy is followed

- Initiate the process for 90-day and annual merits and evaluations

- Oversee all termination files and ensure all paperwork is processed

for final insurance coverage and employee removal from all systems

- Coordinate employment processing for salary and hourly positions

- Serve as a resource for associates and assist in routine associate

relation problems

- Responsible for associate activities, guest relations, and accounts

payable

- Assist committees within the hospital, was able to collect the most

dollars in history of fundraising

- Ability to multi-task, meet deadlines and stay well organized

throughout numerous daily interruptions

- Able to communicate effectively with all levels of hospital staff

DIGITAL DATA COMMUNICATIONS, OHIO RIVER PROPERTIES, LLC., Martins Ferry, OH

Office Assistant, April 2004 - January 2005

- Temporary job assignment to set up new computer systems and office

practices

- Reorganized and created a new inventory system for computer system

parts and pieces

- Processed rent payments, prepare delinquent letters, and process

court documents

- Scheduled and maintained maintenance logs for 60 plus rental

properties

- Answered multiple business phone lines

- Daily processing of incoming and outgoing mail and shipping of

packages

- Maintained accounts payable and receivable, as well as all banking

transactions

- Managed owners' schedule and keep confidential files

- Ensured monthly and quarterly tax documents are completed and filed

BKW DRYWALL SUPPLY, Columbus, OH

Administrative Assistant/Bookkeeper, March 2003 - April 2004

- Address human resource issues from interviewing, hiring, drug

testing, benefit information and enrollment to laying off, Worker's

Compensation and Unemployment

- Order and sustain appropriate supply inventory to ensure

uninterrupted daily business activities

Page 2 - Tracy Postlewait

- In charge of accurate payroll record keeping, validate pay sheets,

insurance and other payroll deductions

- Constant customer and vendor contact to ensure customer

satisfaction and vendor relations

- Experience in working with Worker's Compensation issues, saved the

company over $3,400.00

in claims with due diligence in filing paperwork and follow-

up.

- Verify the accuracy of all accounts payable and receivable.

- Initiated other cost saving ideas saving the company hundreds of

dollars per year

EMC CORPORATION, Westerville, OH

Regional Contract Coordinator, June 2000 - March 2003

- Administered maintenance contracts for 7 Districts, which cover 8

states

- Requested audits on monthly basis to validate contracts and update

information

- Continuous customer contact to ensure timely contract renewal and

service

- Validated client inventory and provide cost analysis and

projections

- Compiled regional spreadsheets for company-wide distribution

- Prepared and verified expense reports

- Conducted bi-weekly con calls with Management to review regional

numbers

- Trained new employees on contract procedures and paperwork

requirements

- Daily management interaction to assign tasks, execute business

plans and reply to inquiries

STUDENT RESOURCES, St. Petersburg, FL

Executive Administrative Assistant, February 2000 - May 2000

- Provided administrative support to an assigned Vice President and

Salesperson

- Served as support to the entire sales division to ensure effective

and efficient operations

- Directed customer contact regarding policy details and procedures

- Handled promotional mailings and proposals for distribution and

approval

- Compiled brochure drafts and verified formatting criteria

- Maintained client record keeping and filing system

- Monitored insurance conferences for upcoming events

- Ability to handle multiple priorities in a busy atmosphere.

ALTA ANALYTICS., Westerville, OH

Administrative Assistant, April 1998 - February 2000

- Coordinated and regulated company-wide travel arrangements

- Created verified and input executive expense reports

- Prepared demonstration schedules and marketing materials for

million dollar software products for trade shows

held through-out the United States.

- Maintained updates of client contacts using Goldmine software

- Participated in beta testing new software products

- Supported 53 staff members in Administration, Development,

Marketing and Sales departments

- Assisted in company-wide events planning (i.e., meetings, holiday

parties)

COLUMBUS SPORTS & SOCIAL CLUB, Columbus, OH

League Assistant, Part-time July 1999 - February 2000

- Promote numerous sports leagues and sponsored social activities

- Provide support to staff and over 250 members

- Assist with managing existing leagues and organizing new leagues

- Aid in event coordinating such as tailgate parties and other

company gatherings

- Recruited numerous players, via Internet, for overall growth in

league teams

USA-1 REAL ESTATE, Reynoldsburg, OH

Administrative Assistant, Part-time January 1997 - October 1999

- Handled all administrative support of an active Real Estate

Agency/Brokerage

- Developed advertising strategies including layouts, drafts, and

final copies for Homes Illustrated magazine

- Created spreadsheets, managed address database, and coordinated

mass mailings

- Provided technical support to 3 managers and 25 agents

- Processing of accounts payable and receivable

- Became an independent consultant for the marketing and advertising

aspects of the office

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RAILVAN MULTIMODAL, Worthington, OH

Logistics Specialist/Customer Service Representative, August 1996 - April

1998

- Managed the movement of commodities for several of the nations most

well-known companies

- Established a detailed understanding of client companies logistics

and inventory needs

- Selected the most efficient logistical asset such as rail, highway

or overseas transport

- Daily communication with the highest levels of management for

logistical updates at client companies

- Preparation of technical reports and briefings which determined

daily objectives and volume of business

- Complex problem solving and a high-level of customer support and

service

- Full and independent responsibility of cost control and cost

effectiveness

ROYAL ENGINEERING, Elsmere, KY

Office Manager, February 1995 - August 1996

- Managed daily business operations for a busy engineering firm

- Coordinated client workload, supervised business and customer

support functions

- Managed the companies overall workload and assigned tasks to

administrative and technical support personnel

- Participated in new business development and sales support

- Responsible for all accounts payable and receivable

CITY LOAN FINANCIAL, Circleville, OH

Administrative Assistant/Loan Specialist, August 1992 - February 1995

- Obtained State of Ohio Insurance License

- Managed all confidential letters and documentation for personnel

and customers

- Expedited credit checks/credit history analysis and loan

applications on a daily basis

- Counseled applicants in credit as well as all financial matters

- Processed all loan payments and bank deposits

RAMADA INN EAST, Reynoldsburg, OH

Night Auditor, February 1990 - August 1992

- Balanced daily business for hotel, restaurant and bar

- Created work schedules for front desk employees and drivers

- Set up training outline and procedures for front desk staff

- Assisted housekeeping, maintenance and security personnel when

needed

- Maintained direct contact with fire and police personnel for

emergency situations

EDUCATION

BLISS COLLEGE, Columbus, OH

Associate Degree Business Administration, March 1991

COMPUTER EXPERIENCE

Knowledge of Windows, Windows NT, Wordperfect Suite, Lotus I, II, III,

Microsoft Office, Powerpoint, Publisher, Access, Goldmine, Dynamics,

Peachtree, Filemaker Pro, MACPAC, Oracle, Citrix, Clarify, Affinity,

OSHALOG Reporting, WinPak, PeopleSoft, and Real Estate advertising computer

programs.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate