Customer Service High School

ERIKA WALMA

***** ******* ****

Westlake, OH ****5

616-***-**** *********@*****.***

EDUCATION

**** ********* **********

Associates of Science received

ABA Approved Paralegal Studies

Program Graduated with high honors

1996 Newport Pacific High School

High school diploma received

STUDENT ACTIVITIES

2008-2009 Ambassador for Delta Epsilon Chi of Davenport

University

Awarded 3rd place in Business Law at the MMMA/DEX Career

Development Conference

Awarded 3rd place in Business Law at the International

Career Development Conference

2008-2009 Member of the Legal Assistants at Davenport

University Organization (LA @ DU)

VOLUNTEER WORK

2009 Volunteer juror for the Hillman Advocacy

Program

EMPLOYMENT

2010 CITY OF AMHERST Police Dispatcher

Responsibilities include responding to incoming calls from

citizens and other agencies, radio dispatch, data entry,

investigative work, processing public records requests,

performing pat-downs on prisoners, processing warrants,

other duties as assigned

2008-2010 UNEMPLOYED Student at

Davenport University

2005-2008 SUCCESS BY DESIGN, INC. Account Manager

Responsibilities included answering multi-line phone

system, data entry, resolving customer requests,

maintaining various spreadsheets, telemarketing/customer

surveys, processing and reconciling credit card orders,

general office functions, assisting design area with

marketing/promotional materials, occasionally preparing

shipments and counting inventory

2004-2005 HUNTINGTON NATIONAL BANK Customer Service

Team Leader

2003-2004 HUNTINGTON NATIONAL BANK Customer Service

Rep Senior

2002-2003 HUNTINGTON NATIONAL BANK Customer Service

Representative

Responsibilities included processing banking transactions,

answering customer questions, explaining bank policies,

balancing daily, referring new products/services,

performing clerical and support duties, performing office's

vault and ATM transactions, monthly office audits, solving

customer account issues, opening new customer accounts,

office's monthly schedule, coaching and managing CSR team,

operations supervisor, collections from negative accounts,

and arranging monthly promotions/marketing

Contact this candidate