Service Customer

Dale M. Birmingham

**** ********* **** ( Hamilton, OH 45011 ( T: 513-***-**** ( E:

************@*****.***

IT Professional - IT Support Technician

Offering Strengths in all aspects of IT Service and Support

Skilled in Field Service Support and POS service and installation

Core Competencies: CompTIA A+ certified IT technician with a strong support

PC Hardware background and experience administering POS software and

PC Software hardware systems. Work independently in the field achieving

POS higher than average service and support results.

Installation/Repair Assisted in increasing service contracts with existing

customers and work within existing customer base to

10BaseT Networks recognize service contract specifics and renewal deadlines.

Switches

Field Service Worked effectively and efficiently in demanding

Contracts environments requiring a keen attention to detail and

Remote Support superior organization skills. Regarded for the ability to

IT Staff Supervisor learn new concepts quickly. Incisive and knowledgeable in

all facets of customer service and support.

Professional Experience

PARTECH INCORPORATED - New Hartford, NY

Group Leader - Senior Field Engineer (2001-2009)

Superior installation, service and support for POS IT equipment in the

quick service food industry. Supervision of 8 IT technicians in a tri-

state region. Facilitated quality support and service integrity during all

facets IT installation. Managed administrative duties to include filed

service support contract renewals to boost ROI. HIGHLIGHTS:

IT Support Participated and supervised all installation and service in

assigned region. Provided details regarding field service

support issues and resolutions. Experience with 10BaseT

networks and switches.

IT Supervision Supervised all field service technicians with quality and

customer satisfaction as the number one goal. Kept IT

technicians updated with latest IT technology trends and

performed Level 2 support as needed.

APRIA HEALTHCARE - Cincinnati, OH

Senior Equipment Technician (1999-2001)

Served as a highly regarded technician delivering home healthcare equipment

in the home environment. Scheduled delivery and setup of equipment

including oxygen concentrators. Applied all technical training to

successfully cover an extensive array of equipment; provided back-up

support to clients as needed. Demonstrated exceptional levels of teamwork

and the ability to multitask. HIGHLIGHTS:

Equipment Setup and maintenance of home healthcare equipment.

Technician Maintained ongoing communication with patients with concerns

and questions about delivered equipment. Coordinated

deliveries and customer support as needed.

Time Management Contributed to scheduling from an appointment environment to

ensure no overlapping delivery times.

Education & Certification

Attended University of Cincinnati

Schmidt Aviation

Certification in CompTIA A+

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