Project Manager Management
Resume:
P. Josette Kool
*** ******** ******, ****, ** ***57 256-***-**** Email:
***************@***.***
QUALIFICATIONS
I AM A RESULTS-DRIVEN LEADER WITH SIGNIFICANT, PROGRESSIVE PROJECT
MANAGEMENT EXPERIENCE IN SUCH CONCEPTS AS SCOPE, COSTING, SCHEDULING,
PLANNING, AND TRACKING. WITH A BUSINESS ANALYSIS BACKGROUND, I AM ALSO A
PROACTIVE PROBLEM-SOLVER WITH EXCEPTIONAL COMMITMENT TO MAINTAINING QUALITY
STANDARDS IN A FAST PACED ENVIRONMENT.
SKILLS SUMMARY
. Strategic Planning & Leadership
. Administration and Budget Planning
. Manage local and distributed teams
. Productivity & Efficiency Improvement
. Process Re-engineering and Workflow Management
. Project Management
. Business Analysis and Use Case Development
. Organizational Change Management & Team Building
. Corporate Training
Technologies: MS Office Suite, MS Project, Clarity (NIKU), Visio,
Requisite Pro, ClearQuest, RoboHelp, Data Mapping, Test Director, Hot Metal
Pro, HTML, Adobe Photoshop, Premiere, and Director
Methodologies: Agile Project Management, Rational Unified Process (RUP),
Unified Modeling Language (UML),Software Development Life Cycle (SDLC),
Software Engineering Institute Capability Maturity Model (SEI CMM)
Industries: Manufacturing, Aerospace, Financial, Insurance,
Engineering, Software Product Development, Education
PROFESSIONAL EXPERIENCE
MATRIX RESOURCES, ONE CHASE CORPORATE CENTER, SUITE 400, BIRMINGHAM, AL
35244 205-***-****
Senior Project Manager and Business Analyst, April, 2008 to September, 2009
Client: Honda Manufacturing of Alabama
. Managed a $1M (700+ development hours) Honda North American IBM WebSphere
Portal 6.0 implementation project and 6.1 upgrade that involved
consolidating Honda resources to be able to share information across
Honda North America and Canada, reduce warranty claims through shared
resources, provide remote workforce, enable virtual team collaboration
(Lotus Quickr), enable presence awareness and instant messaging
(SameTime), resulting in saving over $2M annually on travel reduction
alone. Designed the portal interface using Honda branding guidelines, and
migrated MS SharePoint sites data to WebSphere Portal 6.1. Created and
managed Statements of Work and contracts for third party vendors.
Performed risk assessment to identify and mitigate program costs and
scheduling risks. Developed a North American cost sharing model. (MS
Project and Clarity (NIKU). Budget: $575,000. Personnel 12
. Managed medium sized projects (160-300 development hours), that improved
plant floor production systems, enhanced plant reporting systems and
streamlined and automated manual operations processes; some resulting in
a cost avoidance of $500K annually. Created schedules, budgets, and
assigned/managed resources.
. Managed small projects including SOX IT system compliance, RFID Process
Tracking, and Global Assembly Line Control Systems.
. Wrote business and technical requirements (Requisite Pro), wrote use
cases, process flows, activity diagrams (Visio), GUIs, ERDs, high level
architecture diagrams, implementation plans, technical training
documents, and Help Desk support plans to increase automation and
efficiency. Validated test plans.
. Worked with line-side Operations Managers to leverage, re-engineer, and
execute business processes related to manufacturing software programs;
calculated the cost savings and labor hours for converting manual
processes to automated processes; shared best practices with Canadian
offices.
. Collaborated with manufacturing business units on problem-solving efforts
to improve quality and eliminate waste/cost of poor performance at the
local level (specifically "Slacker Tracker")
. Migrated Crystal Reports to Business Objects for the Plant Reporting
System and decommissioned Crystal Reports.
. Implemented a requirements management methodology to manage requirements
volatility, scope, requirements traceability, and testing with metrics
reporting. (Requisite Pro, Test Director)
. Elicited requirements using information architecture form, function,
metaphor, navigation, interface, and interaction principles to determine
the most effective way to migrate SharePoint sites to IBM Lotus Quickr
. Trained administrative and end user personnel on new software
enhancements and ensured that Operations Standards were updated.
ComFrame Software, 100 Corporate Pkwy, #300, Birmingham, AL 35242 (205) 329-
7300
Senior Business Analyst and Project Manager, March 2006 to March 2008
Clients: University of Southern Mississippi, Honda Manufacturing of
Alabama, Implant Management Systems, ProAssurance, eWriteUp, Children's
Hospital
. Assisted in implementing a Project Management Organization (PMO) at the
University of Southern Mississippi. This included the methodology,
templates, and processes. This effort also included developing the PMO
Charter and providing the framework for how the University requested PM
and IT resources.
. Developed project plan, scope, schedule, and resource utilization for the
USM campus-wide web site infrastructure upgrade; developed communications
and implementation plans; wrote requirements, use cases, test plans, and
test cases for new installations of Red Hat Linux Operating System, MySQL
DB, Apache Web Server, and PHP software application. Performed risk
assessment to identify and mitigate program cost and scheduling risks.
Planned the incremental migration of internal web designers/users to the
new environment, and decommissioning the old environment. Budget: $300K;
Personnel 6.
. Developed scope, schedule, business requirements, and functional
requirements and worked with architects and building management for
rebuilding USM's NASA Stennis, Hattiesburg, and Gulf Coast campuses that
upgraded the Data Center's electrical, mechanical, security and fire
detection systems; developed disaster preparedness and data recovery
plans. Performed analyses and prepared reports to ensure that contracts
were within negotiated parameters. Analyzed the FEMA Government Grant to
ensure that the project, cost control guidelines, and deliverables for
the project were achieved. Budget $7.5M; Personnel 12
. Developed the project plan, budget, business requirements, functional
requirements (use cases), and test cases for the USM Hattiesburg SAN
Migration, TSM Migration, and ESX VMWare Virtual Server Farm Projects.
Facilitated meetings and reported progress.
. Wrote requirements for the Physician's Single Sign-On Portal Project and
also for the Electronic Document Management System Project, which
complied with the 2014 National Health Information Infrastructure Act.
Based on Clinical Context Object Workgroup (CCOW) and HL7 Standards, the
business analysis included impacts to physicians, departments, workflow
(including physician deficiency activities), data storage (Oracle 9i, 8i
databases, SQL 6.5, 7, 2000 and 2005 databases, MS Access 97 and 2003
databases), related disparate systems, records retrieval, peripherals
(scanners and workstations), financials, real estate, and customer
service. It also included developing requirements for the RFP.
. Wrote business, user, and technical requirements (Requisite Pro), wrote
use cases, process flows, activity diagrams (Visio), GUIs, ERDs, high
level architecture diagrams, implementation plans, technical training
documents, and Help Desk support plans to increase automation and
efficiency. Validated test plans for Honda of Alabama projects that
spanned multiple geographical business units/functions. Projects included
a plant security system, vehicle railway shipping, SOX compliance for
Local Content Mulroney Labels, and the continuous improvement in design
and implementation of the Global Access Line Control system to ensure
99.9% uptime for the production plant.
. Developed project proposals, bid responses, and business cases, and
communicated the details to sales, marketing, and response team members
in order to generate new business.
. At the Director level, managed and trained a staff of 11 business
analysts; provided leadership in process analysis, process re-
engineering, and implementing business systems
. Developed curriculum and conducted corporate training workshops at
ComFrame University
Bart & Associates, Inc., 8300 Greensboro Drive, Suite 900, McLean, VA
22102, 703-***-****
Consultant, March 2005 to March 2006
Client: NASA Marshall Space Flight Center, Huntsville, AL (Government
Aerospace Industry)
. Responsible for requirements management for the SAP-based IEMP web-based
e-Payroll Project, ALDS, and NASA SAP Upgrade Projects
. Managed a staff of requirements management analysts and mentored teams in
process analysis, requirements management, and metrics reporting
. Implemented a requirements management methodology to manage requirements
volatility, scope, requirements traceability, and testing with metrics
reporting. (Requisite Pro, Test Director)
. Identified and reviewed scope changes using a formal change control
process. Analyzed changes for impact to budget, resources, schedule, and
delivery
. Worked with the SAP Integrated Financial Management Plan Business
Analysts to define business requirements, use cases, system requirements,
and test plans.
. Established and monitored project schedules, analyzed business needs, and
prioritized resource allocation
. Facilitated weekly project status meetings and reported status to project
sponsors
. Participated in requirements workshops and worked closely with the
functional and technical teams to define the scope and requirements for
the Integrated Asset Management Project that integrated all five of the
NASA sites' systems and inventory into one comprehensive, shared system.
Modis Consulting, 2809 Emerywood Pkwy, Suite 380, Richmond, VA 23294 (804)
672-7558
Sr. Business Systems Analyst, April 2004 to March 2005
Client: Capital One Financial Services (Finance Industry)
. Responsible for project planning and requirements development for Capital
One's enterprise-wide data conversion (Oracle to Teradata data
warehouse), identified the format of data loaded into the data
warehouse/data mart, from systems that furnished extracts; worked with
developers to identify the components of the software that moved data
from the source operational systems into the destination data
warehouse/data mart, developed metadata, and created data dictionaries.
Budget $5M; Personnel 9.
. Developed project plans and delivered requirements for software
application defects and enhancement projects centered on day-to-day
financial operations and customer retention. Budget $300,000 - $2M
Personnel 3-7.
. Reviewed business cases and met with business teams to identify budget
impacts, develop business and functional requirements, ensured that
projects metrics were communicated in a timely manner.
. Met with developers, system architects, and data movement analysts to
gather system information, determine the level of effort for fulfilling
the business request, and determine impact to data warehouse and training
. Developed system and functional requirements, including process flow
diagrams, data flow diagrams, data dictionaries, data models (Erwin),
hardware and software interfaces; impacts to database, conducted
walkthroughs, and obtained approval
. Participated in design reviews, testing, and implementation to ensure
that requirements were met.
. Updated and tracked business impact, scope changes, and issues in
Rational ClearQuest.
. Collaborated with other project resources to determine impacts to other
projects.
. Updated MS Project Plan and monitored Requirements Traceability Matrix
throughout the SDLC.
Randstad Consulting, 700-B Airport Road, Huntsville, AL 35802 (256) 650-
4633
Help Development Consultant, March, 2003 to January, 2004
Client: Computational Fluid Dynamics Research Corporation (Aerospace
Industry)
. Managed the conversion (paper-based) and development of a government
contracted online help system used in the biotechnology, fuel cell,
plasma, combustion, propulsion, defense, aerospace, power generation, and
environmental industries (Framemaker/WebHelp-RoboHelp HTML-X3)
. Worked with system engineers and help desk support to determine
development criteria
. Worked with senior management to revise and implement GUI development
standards
. Managed software defect reports, ensured that priority issues were
escalated, and incorporated fixes into training curriculum and help files
. Beta tested software applications, documented software defects and
entered into change queue
. Created context sensitive help; wrote procedures, developed map IDs,
refined GUIs and help windows per design specifications; conducted
walkthroughs
. Revised training curriculum for 1,000+ user base, world-wide audience
Alluvion Staffing, 4190 Belfort Road, Suite 255, Jacksonville, FL (904) 296-
0626
Help & Curriculum Development Consultant May 2002 to October 2002
Client: CitiStreet/Viacom (Benefits Administration Industry)
. Responsible for eliciting and documenting business requirements and
developing an online help system (RoboHelp 9.0) for CitiStreet's Viacom
client for Health Benefits and Pension Planning. This project enabled
call center personnel to handle customer inquiries including benefit and
pension eligibility, joining the plan, benefit statements, life
transitions (marriage, divorce, custody, etc.) and inform terminated
employees of their eligibility for continuing benefits as well as cash
out and lump sum options.
. Developed the project plan and tracked the critical path, tasks, and
milestones (MS Project 98). This project was part of providing state-of-
the-art call center technology and workflow management that supported the
participant service representatives and back office staff, and enabled
call center personnel to respond to participant requests during the very
first phone call to CitiStreet.
. Calculated and analyzed project related metrics and reported findings to
executive staff
. Conducted pre and post development interviews to ensure that employees
demonstrated the skills and competency required to meet stringent levels
of customer service
. Developed statements of work for acquiring contract labor
Ajilon Consulting, 315 Nichols Road, Suite 250, Kansas City, MO, 66102
Program Manager/Consultant in Logistics - January 2001 to May 2001
Client: Sprint PCS, Overland Park, KS (Telecommunications Industry)
. Developed project plan, scope, budget, risk assessment, and resources for
the development, testing, and implementation of APIs/GUIs for Premiere
Project that consolidated four customer service systems into one, for
order fulfillment of wireless service phones and features Budget $3.8
million; Personnel 7
. Defined program mission and documented business and project requirements
. Identified project tasks, dependencies, time estimates, and costs related
to program development for logistics, procurement, and warehousing
. Conducted JAD sessions and worked with system/project managers to
identify requirements, project and task dependencies, time estimates, and
costs related to program development
. Benchmarked metrics including system performance, GUI input times, number
of data extracts, etc. and evaluated them against project milestones and
implementation metrics
. Managed offsite vendors via Statements of Work for hardware, software,
data storage, transmission, and retention; streamlined processes to
generate estimates, work orders, and purchase orders
. Used MQ Series to strip proprietary customer data before transmitting
orders to logistics and vendors
. Researched the impact of adding new web-based sales channels to the Order
Entry system and worked with Capacity Planning in load testing to
recommend the purchase of additional hardware
. Re-engineered processes for working with third-party vendors (estimates,
contracts, work orders, etc.) to increase accountability and reporting.
. Coordinated the implementation of a database design that employed an SQL
table-driven approach to store/update/query equipment SKUs and pricing
for numerous sales channels
. Managed the migration of training data from the OS390 platform to HP
platform.
. Used SEI CMM and Arthur Andersen's Method One Project Management
methodologies.
Modis Solutions, 500 Atrium Drive, Somerset, NJ 08873, 732-***-****
Project Manager/Consultant - December 1998 to December 2000
Client: Prudential Insurance, Jacksonville, FL (Insurance Industry)
. Responsible for creating a highly structured project plan (SEI CMM and MS
PROJECT 98) for developing, testing, and implementing enterprise-wide,
multi-million dollar demutualization. The project calculated the
distribution of value for more than eight million customer accounts and
included 21 US and 11 Canadian systems using multi-platforms (mainframe
and client/server) and languages.
. Created statements of work to identify vendor performance, payment
schedules, and deliverables.
. Managed consultants performing risk assessment, programming analysis and
documentation functions.
. Managed the development of business continuation plans, disaster recovery
plans, and software configuration management and presented plans to upper
management.
. Participated in JAD sessions to identify and track business needs and
requirements as they related to monthly data extracts, system
performance, and the final data deliverables
. Compiled and analyzed system inventories that included the impact of new
products, system conversions, and system migrations for the
demutualization effort
. Facilitated weekly status meetings with system managers and documented,
tracked, and reported progress on systems and vendors (internal and
foreign) for system functionality, Y2K compliance, library management
systems, data error corrections, system migrations, and new business
. Re-engineered business processes to accommodate project deliverables and
trained teams on new processes, tools, and standards
. Conducted gap analysis to determine compliance relative to the New Jersey
Insurance Commission
EDUCATION
CLARITY (NIKU) PROJECT MANAGEMENT, HONDA AMERICA, MAY 2009
Introduction to Business Intelligence and Data Warehousing, ASPE, April,
2009
Master of Science in Project Management, Villanova University, Tampa, FL
9/2007-5/2008 (A)
Certificate in Agile Project Management from ASPE, August 2007
Certificate in Business Analysis from ASPE, April 2007
MCSE + I Courses, July 2001
Certificate in Introduction to E-Commerce from Computer Horizons, May 2000
Certificate in MS Project 98 from Jacksonville Extended University,
February 1998
Master of Science in Business Management, National Louis University, 4890
Kennedy Blvd., Tampa, FL, 6/1994 - 8/1996 (3.62)
Bachelor of Arts in Mass Communications, Technical Writing Minor,
University of South Florida, 4200 Fowler Ave., Tampa, FL, 6/1989-12/1993
(3.28)
Certificate in Project Management from General Electric, May 1992
President, Phi Theta Kappa (Honor Society)
Member, Golden Key National Honor Society
References:
Terry Pennington, Project Manager, 205-***-****
Vincent Cockrell, QA Tester, 205-***-****
Melody Borman, Analyst, 334-***-****
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