Customer Service Training
Resume:
Earl L. Johnson
254-***-**** (Home)
*** ***** **** (Relocating to Huntsville, Alabama)
(Cell)
Killeen, Texas 76542
abmy31@r.postjobfree.com
abmy31@r.postjobfree.com
HIGHLIGHTS
Management Communications Leadership
Customer Service Problem-Solving Team Building
Budgeting Negotiations Training
SUMMARY
. Highly motivated, dedicated, and results oriented professional with
extensive experience in management and personnel training.
. Outstanding communication, interpersonal, and customer service skills.
. Excellent analytical, problem solving, and decision making abilities.
. Successful in establishing an exceptional rapport with individuals on all
levels.
. Enthusiastic leader with the ability to supervise, train, and motivate
others in fast paced team environments.
. Strong organizational and time management skills with attention to
detail.
EDUCATION
TUI UNIVERSITY, CYPRESS, CALIFORNIA
. Master of Business Administration in Conflict and Negotiation Management
. Bachelor of Science in Business Administration
TRAINING
. Executive Leaders and Management Course, United States Army
. Senior Leadership Management Course, United States Army
. Instructors Trainers Course (Certified Instructor), United States Army
. Equal Opportunity Advisor Training, United States Army
. Leadership Management Course, United States Army
. Drill Sergeant Course, United States Army
EXPERIENCE
2008 - 31 Dec 2009 PAE, A LOCKHEED MARTIN COMPANY
Infantry Tactics Senior Mentor, Security Sector Reform program in Monrovia,
Liberia, West Africa
. Serve as the infantry senior sergeant mentor; supervises the processing
of operations and intelligence information in an infantry battalion and
higher.
. Provides tactical and technical guidance and professional support to
subordinates and makes recommendations to superiors in the accomplishment
of their duties.
. Provides technical and tactical oversight for all Infantry Mentors
utilizing all applicable military subject matter in accordance with
appropriate US Army doctrine and policies.
. Plans, coordinates, and supervises activities pertaining to organization,
training, and combat operations.
. Edits and prepares tactical plans and training material.
. Coordinates implementation of operations, training programs, and
communications activities.
2008 - Oct 2008 Wal-Mart Stores, Inc.
Assistant Manager, Killeen, Texas
. Drive Store Experience - Encourages Associates to identify and
communicate ideas that will improve the products and services.
. Anticipates external factors and uses this information to plan for
customer traffic and sales volumes.
. Applies information about competitor prices, products, displays and
change initiatives to upgrade knowledge related to own functional area,
and make improvement in the store.
. Model and teaches associates how to develop and implement new ways to
provide a convenient, safe, and pleasant shopping experience for
customers.
. Challenges associates to identify and apply methods for resolving
customer complaints and assist them with addressing difficult or complex
issues.
2007 - Jan 2008 DON RINGLER CHEVROLET
Professional Sales Consultant, Temple, Texas
. Determine customer needs, and sell high value and quality vehicles.
. Negotiate and close contracts while demonstrating integrity and honesty.
1977 - 2007 UNITED STATES ARMY
Senior Adviser, Sergeant Major, Fort Hood, Texas (2005 - 2007)
. Involved in planning and coordinating engineer projects to support an
installation consisting of 215,000 acres, and 71,600 military and
civilian personnel.
. Assisted in managing 6,212 units of family housing, and 521 units of
permanent and temporary Bachelor Officer and enlisted quarters.
. Coordinated special events including 4th of July Freedom Festival, Fort
Hood Heroes Tribute Welcome Home Celebration, and Month of the Military
Child Festival.
. Conduct monthly and quarterly training for Commanders and First Sergeants
and newly assisted Battalion Commanders and Executive Officers focusing
on the care and maintenance of the facilities.
Division Operations and Training Sergeant Major, Fort Hood, Texas (2000 -
2005)
. Planned and coordinated training for 21,000 division military personnel
in the 1st Calvary Division.
. Supervised and developed 40 Noncommissioned Officers and enlisted
personnel.
. Allocated and redistributed Command Information Center vehicles and
equipment valued over $15 million.
Headquarters Company First Sergeant, Fort Hood, Texas (1998 - 2000)
. Managed and evaluated 360 personnel in 13 sections.
. Developed and maintained confidential intelligence and training
documents.
. Provided critical information to senior level staff on available
resources, security, and tactical capabilities.
. Analyzed intelligence information and evaluated potential threats.
. Involved in the allocation and redistribution of equipment valued over
$40 million.
Operations Sergeant, Fort Hood, Texas (1996 - 1998)
. Supervised operations and delegated assignments for a battalion of 800
personnel.
. Coordinated and monitored various training programs, and maintained
detailed logs.
. Administered annual training budgets of $20 - $60 million.
First Sergeant, Fort Lewis, Washington, and Mannheim, Germany (1993 - 1996)
. Supervised and evaluated 109 personnel in a Mechanized Infantry Company.
. Responsible for the health and welfare of soldiers and their families,
and overseeing physical and professional training.
. Maintained daily attendance rosters, generated reports, and interfaced
with the Company Commander.
Platoon Sergeant, Mannheim, Germany (1992 - 1993)
. Responsible for training, health, welfare, and morale of 32 personnel in
a Mechanized Infantry Company.
. Deployed and accounted for equipment valued over $9 million.
Platoon Trainer, Fort Benning, Georgia (1989 - 1992)
. Instructed 40 day training courses nationwide on new equipment and
modifications (Bradley Fighting Vehicle).
. Coordinated four Squad Trainers on the New Equipment Training Team.
Senior Test NCO, Fort Benning, Georgia (1988 - 1989)
. Responsible for initial entry testing of 28,000 personnel annually for
the United States Army Infantry Training Center.
ADDITIONAL EXPERIENCE
. Senior Drill Sergeant, Platoon Sergeant, Fort Benning, Georgia (1986 -
1988)
. Platoon Sergeant, Schweinfurt, Germany (1984 - 1986)
. Squad Leader, Schweinfurt, Germany, and Fort Stewart, Georgia (1980 -
1984)
. Team Leader, Fort Campbell, Kentucky (1979 - 1980)
. Corporal, Fort Campbell, Kentucky (1978 - 1979)
. Private, Wiesbaden, Germany (1977 - 1978)
HONORS & AWARDS
. Legion of Merit, Bronze Star, Meritorious Service Medal, NATO Medal, Army
Commendation Medal, Army Achievement Medal, Good Conduct Medal, National
Defense Service Medal, Global War on Terrorism Expeditionary Medal,
Global War on Terrorism Service Medal, and Armed Forces Service Medal.
DEPLOYMENTS
. Completed four deployments to Iraq, Kuwait, and Bosnia.
CLEARANCE
. Department of Defense Secret Security Clearance
COMPUTER SKILLS
. Windows; Microsoft Office (Word, Excel, PowerPoint, and Access); CPOF
(Communication and Database System); Internet Research; E-mail.
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