Manager Project
Resume:
RICHARD DUBIN
**** *. **** *** ******* Phone
Hollywood, FL 33020 Secondary
Phone 954-***-****
e-mail address: *********@*****.***
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PROFILE
Human Resources Professional with broad based generalist experience,
extensive multi site leadership, employee relations, talent management, and
training experience within Big Box Retail, Travel, the Financial Services
industries and Call Center Operations. Written and verbal communication
skills in English and Spanish, Greenbelt certified process management
experience as it relates to Six Sigma Quality.
AREAS OF EXPERTISE:
Employee Relations; Talent Management; Learning & Development;
Organizational Development; Strategic Performance Management; Succession
Planning; Career Coaching; Compensation & Benefits Administration;
Staffing; Federal and State Employment & Labor Law; Conflict Resolution;
Workforce Demographics, Multi-Unit Management.
EDUCATION
Bachelor of Arts in Psychology, Oglethorpe University, Atlanta GA
PROFESSIONAL EXPERIENCE
EXPO DESIGN a Home Depot Company Davie, FL (2007- 2009)
Design and services showroom that takes projects from concept to
completion.
Area Human Resource Manager
Provided support to the southern districts team with a heavy emphasis on
employee relations, performance management, talent acquisition, training
and development to 1000+ employees within all locations in Florida and
Texas.
. Conducted investigations providing guidance on highly complex employee
relation issues. Primary driver of positive associate relations,
conflict resolution and employee recognition programs.
. Positively impacted the bottom line by lowering the overall effective
wage within my area $1.40 by increasing the part time staffing ratio
(meeting the goal of 70% full-time and 30% part-time.)
. Increased employee satisfaction scores 2% over previous year through
bi-monthly town hall meetings.
. Improved and exceeded training goals 15% over previous year, while
increasing customer satisfaction.
. Led round table discussions, creating detailed succession planning for
supervisors and managers.
. Facilitated manager assessments for internal and external store
manager and project manager candidates.
. Educated leadership team on Employee Free Choice Act (EFCA) in
preparation for union avoidance.
WTH INC. formerly NATIONAL LEISURE GROUP Miramar, FL (2005- 2007)
Leading travel company in cruise sales, delivering a remarkable vacation
experience for every kind of traveler.
Human Resource Business Partner
Provided organizational development through project management,
consultation relating to change management, team dynamics, talent
acquisition and retention, training and performance management to the Sales
and Service teams within the southern region and virtual sales teams.
. Handled employee relations matters; partnered with managers and
supervisor when counseling or coaching employees with performance
or behavioral challenges. Investigated employee issues/concerns and
mediated with management when resolving conflict in order to
maintain a positive work environment.
. Developed and delivered "Creating a Positive Work Environment"
module highlighting NLG'open door policy during initial card
signing campaign which contributed to winning the 2005 Union
Avoidance Campaign against Teamsters.
. Created and incorporated an Open House presentation with a
structured interview process which led to an 85% decrease in
attrition of new hire associates in training.
. Developed out of the box strategies during wave season through
hiring 75% limited term employees, increasing morale and reducing
voluntary attrition 80%.
INTELLIRISK MANAGEMENT CORPORATION West Palm Beach, Florida (2004 -2005)
Provider of customer management solutions from collections to accounts
receivable management.
South East Regional Human Resources Manager
Managed coordinators and trainers implementing a variety of human resource
programs encompassing all aspects of employment practices, wage &
compensation, employee relations, benefits (including open enrollment), and
training for multiple locations within Florida and Georgia.
. Implemented training programs for collection supervisors and managers
in all aspects of Human Resource Management, including sexual
harassment and behavioral based interviewing.
. Developed Reduction in Force guidelines and retention strategies in
conjunction with the WARN Act.
. Worked closely with EEOC attorney to ensure company compliance
2-10 HOME BUYERS WARRANTY Fort Lauderdale, Florida (2003 to 2004)
A leading provider of warranty services to builders, realtors and
homeowners.
Human Resource Manager
Provided leadership, guidance and counseling to the leadership team and
associates within multiple locations (approximately 300 employees).
Responsibilities included; staffing, compensation, employee coaching,
career development and performance management.
. Incorporated structured behavioral based interviewing which led to a
90% decrease in new hire attrition.
. Conducted salary wage survey including cost analysis, justification
and presentation.
. Key driver in creating a culturally diverse workplace through
structured interviews.
GE CAPITAL CARD SERVICES Atlanta, Georgia: 1997 to 2003
A full service provider of private-label credit card programs servicing the
Home Depot Retail Credit portfolio.
Staffing and Recruiting Manager, Resource Management Leader
Responsibilities included; staffing and recruiting, generalist activities,
reward and recognition and client services to the operations team (453
employees). Managed pre-employment testing, drug screening, background
check process and maintenance of Affirmative Action plan tracking, while
leading a team of bi-lingual associates responsible for all aspects of
customer services.
. Represented GE Capital at career fairs, on campus events and other
community recruiting resources.
. Built partnership programs with schools and government agencies
creating a pipeline for future staffing needs.
. Improved internal job offer ratio 88% by creating a mock interview
process. This led to an increase in overall employee satisfaction, a
decrease in turnover, positively impacting the company $9,000 per
associate.
. Key speaker at the Quality and Productivity Conference on Creating,
Maintaining & Executing a Weekly Staff Plan.
FIRST USA MANAGEMENT SERVICES Austin, Texas (1995 - 1997)
Now Bank One is one of the largest financial institutions in USA and one of
the biggest credit card issuer in the world.
CARDMEMBER SERVICE -Team Manager
Managed and Trained up to 35 Financial Service Advisors; assigned
workloads, conducted performance evaluations and employee counseling;
conducted interviews and made hiring and termination decisions.
. Evaluated attendance policy; recommended restructuring to effectively
improved employee morale.
. Promoted recognition programs, ensuring company policy and legal
requirements are followed.
AMERICAN EXPRESS TRS COMPANY Fort Lauderdale/Jacksonville, FL (1984-1995)
A leading issuer of personal, small business, and corporate credit cards.
OPTIMA CARD DIVISION - Card member Services Training Specialist
Responsible for empowering and influencing team members to accept
responsibilities for meeting customer
expectations, enhancing work flow and meeting team goals.
. Provided technical training to new hire and internal employee's in
preparation for the telephone service center.
. Developed associates through performance planning, coaching and
feedback.
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