Customer Service Representative

SYED NASERUDDIN

Bridgewater, NJ *****

Home: 908-***-****

Mobile: 908-***-****

E-Mail: *******@*******.***

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Professional Profile Goal oriented and driven individual with a diverse

background in financial services, telecommunications and

fitness industries. Encompassing financial analysis,

interpersonal, research and communications skills for

steady organizational growth. Generate and build reports

in a cohesive unit for corporate reporting. Proven

qualifications in managing, problem solving, supervising

and analyzing.

Experience

Metropolitan Life Insurance Company Bridgewater, New Jersey

March 2007 to Present-Financial Analyst

. Monitor and analyze expenses in excess of $14M on a quarterly basis.

. Trained representatives from Global Operations Service Center in India by

establishing and maintaining standard operating procedures for

operational and transactional processes impacting the financial

statements, including closing, reporting and analysis.

. Coordinated agreement between management and business contacts to verify

monthly, quarterly, and yearly expense variances.

. Operational Accounting team point of contact for quarterly Balance Sheet

Certification to handle internal audit to ensure compliance with Sarbanes-

Oxley.

. Oversaw the company's Travel Management System assisting colleagues

across the enterprise with travel expense submission process.

. Prepared and distributed vendor expense reports to senior management on a

monthly basis.

September 2004 to March 2007-Account Representative

. Managed over 50 accounts for institutional employee benefit programs for

Fortune 500 companies in excess of $12 million annually.

. Supervised billing, administration and customer service activities for

1500 individual policy holders.

. Implemented the financial interface between MetLife and corporate

accounts activities to over $1 million per month.

Verizon Wireless Morristown, New Jersey

June 2003 to August 2004-Customer Service Representative

. Managed over 1600 customer inquiries per month comparative to other team

members, falling within top percentile of productivity.

. Problem solved unique and different technical issues by trouble shooting

equipment for the benefit of Verizon Wireless phone service subscribers;

escalated to team coordinator for more complex issues.

. Replied upon to resolve complex billing disputes for difficult clients to

create a win/win situation for both the customer and Verizon Wireless.

Powerhouse Gym Bridgewater, New Jersey

December 1997 to May 2003-Manager

( Directed day to day activities for the organization and maintained

6,000 plus member accounts.

. Supervised and coordinated scheduling of employees, client relations and

business operations.

. Established monthly revenue of $300K from initial start up phase by

selling memberships, nutritional supplements and merchandising apparel

building revenue in excess of $300,000 monthly.

EDUCATION Rutgers University, New Brunswick, New Jersey

Bachelor of Arts in Economics.

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