Manager Project

Marc E. Lewis

202-***-**** ( *********@*******.*** ( 33 S. Hudson St

( Alexandria, VA 22304

Healthcare Systems Analyst / Implementation & Training Specialist

Expertise in clinical, business, administrative, and technical systems within the

healthcare sector, encompassing a diverse array of software, enterprise

applications (including EMR/EHR solutions), and web technologies

MCP-credentialed IT professional with in-depth experience managing enterprise

implementations and user training on clinical, healthcare information, and EMR

systems for clients including: the DoD, Walter Reed Army Hospital, statewide

correctional facilities, major teaching hospitals, large healthcare systems, and

the #2 dialysis company in North America.

Proven ability to organize/lead seamless implementations, conduct acclaimed

software/systems training, and deliver next-generation technical solutions

improving revenues, margins, and workplace productivity.

Versatile technical skills reinforced by previous healthcare/clinical experience

(e.g., cross-trained dialysis tech and cardiac monitor tech), and include

leadership of helpdesk operations, network/systems/applications/server

configuration and support, web development, and software testing/troubleshooting.

Microsoft Certified Professional (MCP) Currently Hold ADP/IT II Security

Member, Project Management Institute (PMI) Clearance

NATO Secret Security Clearance (1988 -

Member, National Assoc. Medical Staff 1998)

Services Member, American Legion and National

Urban League

Areas of Expertise

Major Software Program/Project Website Development

Implementations Management Network/System Administration

Installation/Configuration/Tr User Training/Support

oubleshooting Helpdesk Operations Technical Writing

Software Testing/Debugging (Manuals/System Specs)

Career Progression: Contract Assignments

Universal Consulting Services (UCS) - Fairfax, VA - Minority-owned government

services/solutions firm

Sr. Systems Analyst (Functioning as a Deputy Program Manager), Dept. of Defense

(DoD), 09/09 to Present

Provide analytical services and program management support for the Anesthesia

Recording and Monitoring Devices (ARMDs) program within the Tricare Management

Activity (TMA) Office of the Chief Medical Officer (OCMO) for the procurement,

standardization, implementation, future system interfacing, and upkeep of the

ARMD. Function as deputy program manager of this $15M government ARMD project,

ensuring all federal requirements and quality deliverables are met in carrying out

command and control elements of IT/IMD (information management dept.), biomedical,

and clinical aspects of the program. Key Results:

Formally recognized for outstanding leadership that right-sized stalled,

problem-riddled ARMD project running months behind schedule. Resolved serious

communication disconnects, assisted with DIACAP (DoD Information Assurance

Certification and Accreditation Process) matters and vendor communications, and

provided astute technical and clinical expertise to restore project timeline,

catapult team member productivity, achieve involvement from various military

branches that previously were not participating, and capture hundreds of thousands

of dollars in savings.

Co-authored DoD Innovian ARMD white paper as well as project's CONOPS (Concept of

Operations) - a highly complex undertaking that was successfully completed ahead

of schedule and to universal acclaim to provide a comprehensive "living document"

and central repository of all project information (including training, rollout

planning, project planning, technical specifications, screen shots, key players,

and inclusive glossary).

Provided detailed updates and well-received recommendations to high-level

government officials including the OASD (HA), surgeons general, IIP board of

directors, Military Health Systems (MHS) command, quality leaders, and services

CIOs/CMIO.

Expertly coordinated with numerous DoD agencies, including MTFs, OASD (HA),

TRICARE Management Activity (TMA), and service medical commands. Earned consistent

commendations for providing premium functional support/understanding to key

stakeholders, and quickly became regarded as the subject matter expert (SME) for

the ARMD PM and ARMD panel.

Guided/supported government in implementing mission-critical business-to-business

(B2B) connectivity for ARMD.

Mentored government program manager (direct-report) in various aspects of the job

(e.g., project management, risk management, and process improvement

best-practices/methodologies; OSHA requirements; HIPAA mandates) to elevate

performance level, information assurance, regulatory compliance, and quality

deliverables.

Propelled strong forward momentum of ARMD project to realize its goals of enabling

the DoD to gather key informatics (e.g., relative value units/RVUs, patient vital

signs, medication usage averages, O2 usage, anesthetics data) in order to drive

subsequent improvements in clinical outcomes, cost savings, and quality/continuity

of care.

Marc E. Lewis Phone: 202-***-**** ( Page Two

Career Progression: Contract Assignments - continued

Correctional Medical Services (CMS) - St. Louis, MO - Healthcare provider for

correctional institutions

Regional Accounts Manager (EMR Program Manager), IT Department, 12/07 to 03/09

Retained by CMS to oversee enterprise implementations, training, and ongoing

administration/support of core technologies for all correctional facilities (total

of 29) across the state of Maryland, including electronic medical records (EMR),

VoIP, and risk management issue tracking systems. Managed $2M in regional IT

assets (software/hardware/databases/servers); state-initiated new account

processes; and eLearning initiatives (including training design, coordination, and

documentation). Key Results:

Managed implementation of NextGen 5.4 EMR throughout 29 prisons/correctional

facilities and streamlined staff access processes, saving CMS tens of thousands of

dollars in prior state-assessed fines (previously averaging $969 per day) for

contract noncompliance and missed deadlines.

Overcame numerous technical/logistical obstacles presented by high turnover rates

within prison system, antiquated IT infrastructure, aging platform, unknown

workflows, and dwindling technical support resources to complete mission-critical

EMR implementation on time, on budget, and to universal client accolades.

Repaired strained relationship between company and client, rebuilding trust at all

levels within the Maryland Department of Public Safety to avert the threatened

loss of contract.

Documented workflows and executed comprehensive training plan to medical staff

(approximately 1,100 users) that more than doubled EMR access (from 40% to 100%)

and usage (from 35% to 80%), catapulting system effectiveness statewide.

Perot Systems - Plano, TX - Fortune 1000 international services provider

Sr. Business Analyst, Healthcare Division, 6/07 to 12/07

Hired to serve as senior business analyst and back-end programming tech for Howard

University Hospital, with duties expanded to encompass functioning as a primary

user trainer on EMR/EHR systems (Allscripts) at both Howard University as well as

Marshall University Hospitals. Quickly mastered Allscripts Touchworks and

developed approximately 150 "super-users" of this application at two major

teaching hospitals.

MedStar Health - Columbia, MD - #1 for-profit healthcare system in the D.C. area

Sr. Applications Analyst, IS Department, 1/07 to 6/07

Led Georgetown University Hospital's new EMR implementation of Centricity/Logician

system. Designed and launched "pre-load" training clinics at Georgetown University

Hospital in preparation for new EMR implementation. Optimized training

documentation prior to go-live, and designed custom modifications to accommodate

special needs (e.g., legally blind physician user).

Davita Dialysis - Deland, FL -#2 independent dialysis company with centers across

North America

Implementation Training Specialist, 3/06 to 12/06

Contracted by The Judge Group, Berkeley Association to serve as lead of

"train-the-trainer" program for company's newly acquired GUI EMR/EHR applications.

Incorporated creative teaching materials into instruction to maximize user success

in mastering new software. Completed training to all dialysis center staff.

Career Progression: Employment Summary

UNISYS - Reston, VA - International IT services and solutions firm with locations

across five continents

Volt Technologies / 3M - Falls Church, VA - Government contractor partnered with

3M

Site Training Coordinator (functioning as Implementation Project Manager), 11/04

to 3/06

Trainer (initially contracted to Esource), 9/04 to 10/04; CHCS II Implementation

Assistant, 12/03 to 8/04

Advanced from initial training function to lead role in major software

implementation projects, training clients on EMR applications, overseeing

technical teams in software installations, managing site surveys, and maintaining

training documentation. During previous work on this same contract through Volt

Technologies/3M, in charge of training program development and delivery to U.S.

armed forces' medical personnel in the use of CHCS II (Composite Healthcare

System) EMR software. Key Results:

Led multiple implementations, resulting in selection to manage increasingly large

and complex implementation projects (including management of software

implementation at Walter Reed, the third largest Army hospital in the continental

U.S.)

Directed five simultaneous implementations for Naval Healthcare New England.

Supervised training teams of up to 45 trainers as well as small on-site technical

teams.

Assisted in writing Unisys policy and procedures for CHCS II/AHLTA implementation

and trainings.

Saved company an average of $100K annually by helping to streamline travel

policies.

Marc E. Lewis Phone: 202-***-**** ( Page Three

Career Progression: Employment Summary - continued

UNISYS / Volt Technologies / 3M - continued

Earned the distinction as one of company's most requested trainers by users.

Repeatedly commended by participants and on-site management for the quality,

clarity, and enthusiasm of instruction.

Led seamless software implementations, from requirements definition to

installation, performance tuning, and end-user training/support.

Association of American Medical Colleges (AAMC) - Washington, D.C. - Nonprofit

focused on medical education reform

ERAS (Electronic Residency Application Service) Client & Technical Support

Analyst, 8/00 to 11/03

Supported, tested, and trained three-tiered software: MyERAS web-based

application, Program Director's Workstation (PDWS), and Dean's Office Workstation

(DWS) via telephone and e-mail, providing 100,000+ MDs/students annually with

crucial technology assistance to enable automated application to 180 medical

schools and 4,300 residency programs nationwide. Key Results:

Voluntarily assumed expanded role as division's go-to person for all web

initiatives, quickly mastering HTML and Dreamweaver as well as association's

internet policies through self-directed study.

Jointly authored 30- to 100-page technical/software manuals, user-friendly

troubleshooting guides, detailed system specifications, and acted-upon business

cases recommending capital equipment purchases.

Previous Healthcare & IT Positions

Earned repeated commendations during early career, fulfilling various clinical and

technical roles that included work as a cross-trained dialysis technician and

cardiac monitor technician.

COLUMBIA HOSPITAL for Women; Washington, D.C. - Department Tech

Support/Credentialing Coordinator, 2000

Aetna / U.S. Healthcare; Lanham, MD - Network Representative/Contract Specialist,

1999 to 2000

Various health corps.; MD/VA - Credentialing/Medical Records Coordinator/Network

Development, 1996 to 1999

Clinical Radiologists PA; Silver Spring, MD - Supervisor/Lead Medical Records

Clerk, 1996

Washington Hospital Center - Unit Clerk/Radiology Film Library Secretary, 1992 to

1996

U.S. NAVY - Operations Specialist Third Class, 1988 to 1992; U.S. navy RESERVES -

Ops Specialist, 1994 to 1995

Education & Training

MONTGOMERY COLLEGE - Takoma Park, MD

Currently pursuing BS in Health Information Management, 2006 to Present; 1994 to

1996

Computer Learning Center - Alexandria, GEORGE WASHINGTON uNIVERSITY -

VA Washington, D.C.

Certificate in Network Engineering/Mgt., Major in Psychology, 1990 to 1991

1999

Highlights of Additional Training: MS Project (2009), SQL & Crystal Reports

(2008), Snappy Electronic Health Record (2006), Lean Six Sigma (2004), Project

Management (2002), Writing for the Web (2002) (Complete list available on request)

Technology Summary

Systems Windows (all); Windows 2003 Server; Linux; NetWare; Radman-Radiology

Management (Windows-based mainframe system); Memorex A2K (medical

data entry mainframe system); MARS (radiology mainframe data system);

Caldera, HEAT, Remedy and Footprints

Software & Innovian, NextGen 5.4 EMR, Allscripts TouchWorks v10 EHR, AHLTA /

Languages CHCS II (Composite Healthcare System EMR software), Centricity, MS

Office (Word, Excel, Project, Access, Outlook); Dreamweaver 4;

various web browsers; Adobe Acrobat; GroupWise; Lotus Notes; Corel

Draw; Ventura 8; LivePix; MSO for Windows (Access-based credentialing

software); Med-Staff Credentialing Program; Paradigm Credentialing

Program; online medical credential verification (e.g., NPDB, FSMB,

NTIS/DEA, ABMS, OIG); HTML; Linux - Ubuntu

Hardware & Windows workstations; PCs; Hard Disks; CD-ROMs; SCSI; USB; monitors;

Protocols cables (installation/repair/building); Lucent/AT&T telecommunication

systems; cat5/RJ45 wiring; DHCP; TCP/IP; NetBEUI

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