Customer Service Manager
Resume:
Lyman P. Davis
504-***-**** (Cell)
*********@*****.***
EDUCATION
Bachelor of Science in Business Management, Southern A&M University, July
2007
Bachelor of Science in Marketing, Southern A&M University, May 2008
EMPLOYMENT EXPERIENCE
Walgreens Anderson Distribution Center
Function Manager May
2008-March 2010
. Manage department teams, time, and operational duties.
. Drive Team Member performance of 30 or more to meet department
expectations.
. Responsible for supervision of shift Safety Action Team.
. Conduct manager's daily meeting and team member meetings.
. Review and evaluate new employee performance metrics.
. Completed required management training goals across all departments in
DC.
. Independently supervised multiple areas and projects throughout
building.
Winn Dixie Distribution Center
Equipment Operator April 2007 - May 2008
. Successfully operated single and double pallet transports for goods.
. Accomplished targeted operator rate on a daily basis.
. Performed at the highest level of accuracy and productivity for
department.
. Responsible for training all new Team Members.
Walgreens Pharmacy
Store Clerk January 2002 - July 2004
. Accountable for customer service, inventory, and various clerical
tasks.
Bank One
Internship May 2001-August 2001
. Administered and scheduled customer financial activities.
SPECIAL AWARDS AND ACTIVITIES
. Volunteer Youth Football Coach, 2008 - Present
. Toys for Tots Volunteer, 2008 - 2010
. Walgreens Safety Action Team Leader 2009 - 2010
. Community Football Representative, 2004 - 2006
. National Scholars Award of Achievement 2002
. Member of "National Honor Society", 2004 - 2007
. Member of Southern University Football Team, 2004 - 2006
. Nokia Sugar Bowl Student Athlete, 2006
SPECIAL SKILLS
Posses the necessary leadership and communication skills required to lead
others in a demanding industrial environment. Able to operate efficiently
within all Microsoft applications, Lotus Notes, and the AS400.
Contact this candidate