Sales Customer Service
Resume:
MAHESH P. AHUJA
***** ***** ****** ***** ** Email:
********@*******.***
Houston, TX 77095 Cell:
Objective:
Seeking a position with an organization that will make use of my
experience, education and interpersonal skills. I would like to gain hands-
on knowledge in this field and hopefully jumpstart my career.
Professional Experience:
> Dishaka Gourmet Imports, Houston, Texas
Jan' 06 till April' 10
Working As a North America Sales Director.
COMPANY PROFILE - Dishaka Gourmet Imports was established in 1990, with the
goal of bringing the flavors of South Asia into the American home. Today
they are a full service distributor, importer and manufacturer selling top
brands like Chirag (spices, flours, breads, beans, oils) Zafrani (basmati
rice), Maxala (snacks), India Chef (instant marinades and chutneys),
Mangola (fruit beverages), Lipton, Brooke Bond and Ashoka(instant meals,
pickles, frozen vegetables) to most major supermarket chains like Wal-mart,
Fiesta, Food Town, HEB, Costco and many more in Canada, the United States
and Caribbean. A dedicated exports division handles all inquiries outside
North America.
As a North America Sales Director in charge my duties are not only limited
to B2B sales and marketing but also to determine merchandise and implement
price and credit policies. Locate, select and procure merchandise and
manage inventories via MAS 90. Formulate budgets and authorize
expenditures. Conduct market research to identify consumer demands and
trends to enhance potential sales volume. Develop and implement marketing
strategies. Determine staffing requirements, hire, train and manage staff
and employee schedules. Responsible for relationship plans for selected F1
clients. Adopt leading measures to maximize creation of economic value for
product lines. Understand and analyze the market potential for products and
provide input for their development, enhancement and marketing positioning.
Identify and escalate internal areas for process improvement within trade
support and customer service areas. Engage in all phases of a product life
cycle from conception through introduction to evolution. In my accomplished
career track I acquired a portfolio of more than 100 accounts that included
Fiesta, H.E.B, Wal-Mart and other small high-end supermarket chains.
Solidified an exclusive partnership through identification of unique
business opportunities, execution of corporate presentation, and strong
contract negotiations/closings. Extensive business travel throughout U.S.
> M/S Broadway Fashions, Houston, Texas Apr'
00 till Dec' 05
Worked As a Regional Sales Manager
COMPANY PROFILE - Broadway Fashion is a clothing retail store specializing
in Men's wears clothing (American and European designed suits). The company
is well established since 1992. The most rewarding aspect that makes it all
worthwhile working, as a regional sales manager is a compliment by a well-
satisfied customer and also a good sell through your buy.
As a regional manager in charge my duties were not only limited to ensuring
that customers receive satisfactory service and quality goods but also to
answer customers' inquiries, deal with complaints, and sometimes handle
purchasing, budgeting, and accounting. Motivate and educate sales staff.
Merchandise the store. Set sales goals and quotas. Call key accounts.
Negotiate sales agreements. Develop procedures to ensure customer
satisfaction. Conduct extensive market research. Develop effective
marketing strategies. Oversee advertising for all media. Coordinate
promotional activities. Attend trade shows and seminars.
> M/S Asian Industrial Corporation Ltd. Bombay, India Sep' 96 till
Feb' 00
Worked as an Administrator
COMPANY PROFILE - The Company is registered in Bombay Stock Exchange and
has a wide based network. The company specializes in manufacturing
machinery spare parts for multi-national industries.
As an Administrator my duties were to determine the firm's administrative
needs and priorities. Analyze the operating procedures and information
systems and devising the most efficient methods of improving work
performance. Plan a study of work problems and procedures, as well as
staffing, communications and information flow. Gather and organize
information on problems and procedures that were encountered in the past
and present during our functions and giving advice on how to solve these
problems by creating new systems or revised procedures, managing work flow
for processing new items, and maintaining statistical records. Keep track
of employees' times. Identify the best and most cost effective resources
required for buying stock for each function. Analyze data and considering
solutions or alternate methods of procedures for dealing with individual
clients according to their requirements. Organize and documented findings
and prepared recommendations for implementation of new systems and
procedures. Submit acceptable recommendations to allocation of
administrative expenditures. Oversee the smooth functioning of the firm's
computer and information system. Programmed, planned and designed databases
for specific needs. Create, define and implement databases. Perform data
analysis and create queries and reports. Design and build reports and
various forms. As a responsible position some of the Managerial duties
include to Check Profit & Loss account and prepare financial statements.
Report Monthly / Quarterly / Yearly Progress and expense reports. Client
interaction. Handle incoming and outgoing finance and correspondence.
Purchase supplies. Implement new ideas for customer satisfaction and
requirements. Maintain financial and administration files. Perform as a
speaker for the administration meetings. Negotiate business contracts.
Education:
Bachelors Degree in Business Administration with Concentration in Financial
Accounting, Auditing and Economics
April'94 - April' 96
University of Mumbai, Mumbai, India
Diploma in Management Information System Nov'
94 - Nov' 95
Apple Industries Ltd (APTECH), Mumbai, India
MIS - Concepts of Information Processing, Computerized Business
Applications, System Analysis and Design, Word, Excel, Electronic
Publishing and Database Management).
Diploma in International Airlines Travel/Tourism Management with
Computerized Ticketing and Reservation (Diatm).
Aug' 93 - Feb' 94
India International Trade Center (I.I.T.C), Mumbai, India
Contact this candidate